Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... See more
I’m a disabled customer. When I mentioned this in the order they quickly emailed back to say they couldn’t guarantee the delivery company they used would be able to get the tiles to my front door (d... See more
Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom.. Heavy duty great quality. Would definitely recommend in fact I am order some more to cover the floor surface as well as the walls... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Quick service and easy ordering for…
Quick service and easy ordering for samples at a reasonable cost.
July 5, 2026
Excellent place in Hull
Excellent place in Hull, great selection of bathroom options and staff are knowledgeable and extremely helpful
Quality bathroom products. Bought everything including tiles. Delivery was on time and great service
July 5, 2026
Ordered tiles online after a day…
Ordered tiles online after a day realise I got the tiles wrong wrong customer services was a more than helpful to change my order. Couldn’t ask for a better service..
May 9, 2026
Customer service agent was brilliant
Customer service agent was brilliant, she looked into my query & got back to me with the information on delivery I needed. The Tile Warehouse system had not worked for this delivery, so I didn't receive a picture of the shipment and no communication on delivery - at all, from anyone, except your customer services when I called.
So, a big gold star for her! Thanks
July 15, 2026
Unprompted review
Ordered samples which arrived quickly
Ordered samples which arrived quickly. I am impressed with the prices and quality of tiles. Have still to decide which ones to purchase.
July 4, 2026
Wouldn’t buy from anywhere else
Wouldn’t buy from anywhere else, price, delivery, customer service first class
July 17, 2026
Unprompted review
Sample piece came very quick and great…
Sample piece came very quick and great customer service
June 27, 2026
Excellent website with a great choice…
Excellent website with a great choice of tiles to choose from. I ordered 3 samples which arrived very quickly via courier in great condition, well packaged.
June 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely terrible
Really terrible. Ordered and paid for tiles. They did not turn up. Company did not contact us. When I contacted them they said they were ‘looking into it’. When I didn’t hear back I called again and they said they would investigate it further. They then told me the order had never shipped and they would send a new one. The new one didn’t come when it was supposed to either. When I brought this to their attention they said the first order had been ‘lost in transit’ and the second one was delayed because of the delivery company. The refunded me £60 of my £467 for the ‘inconvenience’.
Obviously this went a long way towards making things right, especially with the tiler who had lost a week of work.
July 3, 2026
Reply from Tile Mountain
Hi Becky,
We’re very sorry to hear that your delivery was delayed and that we fell short in keeping you informed throughout the process. We understand how frustrating this must have been. As our sincere apology, we’re pleased to offer a goodwill gesture. We’ll also be reviewing your experience internally to help improve our service and communication going forward.
Best Wishes,
The Tile Mountain Team
Tiles arrived on time
Tiles arrived on time. Very reasonable price and good quality. Lots of choice
July 3, 2026
AVOID TILE MOUNTAIN
Ordered two sets of tiles for a bathroom renovation, first set(469740) were curved and most tiles cracked when cut so couldn't finish bathroom with these
Second set 466265 advertised as green are actually blue
Terrible company, low quality, misrepresented products
July 17, 2026
Unprompted review
Reply from Tile Mountain
Hi Vijay,
We're sorry to hear that the tiles from your first order were curved and that many cracked during cutting, preventing you from completing your bathroom renovation. We're also sorry that the tiles from your second order did not match the advertised green colour and appeared blue instead.
We understand how frustrating this must have been.
We have reached out to you directly to discuss these issues and work towards a resolution.
Best Wishes,
The Tile Mountain Team
Rabia processed redelivery for my…
Rabia processed redelivery for my broken tiles I received, she was very helpful andd polite
July 17, 2026
Unprompted review
Quick delivery of samples
July 3, 2026
The sample I ordered arrived the next…
The sample I ordered arrived the next day. The sample is of good quality.
July 3, 2026
Reply from Tile Mountain
Hi Phil,
We're sorry to hear that our stock levels didn't meet your expectations.
We'd like to understand more about the items you were looking for and your experience. We've reached out to you directly for further information so we can investigate this and see how we can help.
Best Wishes,
The Tile Mountain Team
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