Very happy with our next order. We’re a trade customer and have ordered from Tile Mountain over the years. Always very good service from start to finish! We were unfortunate enough to receive... See more
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Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles... See more
great experience with tile mountain, free samples and sample tiles arrived the next day and finally the recieving of my full order again was spot on,wouid certainly use again.not got my tiles laid yet... See more
Originally bought bathroom furniture, went back to buy tiles. Great service and really competitive prices. I have to say that when I ordered all my goods the lads on the shop floor were excellent, giv... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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My tiles arrived totally smashed but…
My tiles arrived totally smashed but I’m giving five stars because Kaz was so so helpful and kind on the phone- it’s really nice to be treated like a human being BY human beings! I was struggling with the return form and she just sorted it all out and the tiles are going to be redelivered tomorrow. Zero fuss. Minor inconvenience. Such a fan of tile mountain they’ve been great to work with
July 13, 2026
Unprompted review
We ordered our floor tiles a couple of…
We ordered our floor tiles a couple of months ago and was able to have our tiles delivered this week a week earlier than expected, Kaz customer services advisor sorted it all out with no issues, brilliant service from start to finish, definitely recommend
July 13, 2026
Unprompted review
Easy process and great communication…
Easy process and great communication and service
July 13, 2026
Unprompted review
Definitely recommend!
Tiles arrived and are lovely. Fast delivery!
Little issue up with the grout but KAZ quickly sorted this in time with my project completion.
Thank you KAZ!
July 13, 2026
Unprompted review
Have used for several years now…
Have used for several years now brilliant company and great customer service if you have any issues
john Convery
Glasgow
June 21, 2026
Awesome service....exceptional quality.
The tiles were delivered the next day. Expertly packaged so no damages. Quality exceptional. I have had so many compliments!
June 18, 2026
They kept my updated with the tiles…
They kept my updated with the tiles that were out of stock and as soon as they came back in stock they arranged for delivery and it arrived on time
June 28, 2026
Great and speedy service
Great and speedy service! Delivered before the date expected. Couldn't fault them
June 28, 2026
Delivery good and very quick
Delivery very quick and samples all intact and lovely quality.
June 27, 2026
Floor tiles were great
Floor tiles were great, but I did begrudge paying for a Pallet that I had no use for, they could keep their delivery prices a little if they didn’t provide pallets that are useless to the customer.
June 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sample tiles arrived well packed
Sample tiles arrived well packed, although packaging had been damaged in transit but tiles were OK.
Felt that customer service in store was poor. Was told quite abruptly that samples weren't available in store, couldn't be ordered in store and that I would need to do it myself online. The old adage of "you never forget how people made you feel" will mean that I'm unlikely to do any repeat business, in fact I've ordered the tiles from a local supplier who has been very friendly and helpful.
June 26, 2026
Reply from Tile Mountain
Hi Lisa,
We’re sorry to hear that your experience in our showroom did not meet the level of service we aim to provide. While we’re pleased that your samples arrived safely despite the packaging being damaged in transit, we understand that the interaction you had in store left you feeling disappointed.
We are sorry that the information provided was not communicated in the way you expected, and we will share your feedback with the showroom team so we can continue to improve the service we provide.
Best Wishes
The Tile Mountain Team
Really heavy duty material..
Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom..
Heavy duty great quality.
Would definitely recommend in fact I am order some more to cover the floor surface as well as the wallsfor extra tanking and feel of a solid floor on my timber floors..
June 19, 2026
Fahad was professional and helpful with…
Fahad was professional and helpful with choosing our tiles for bathroom. This is the approach to the customer that I really appreciate.
July 11, 2026
Unprompted review
Delivery poor
Would have been a five but the delivery firm let them down, the quality of tiles are great.
June 27, 2026
Easy online purchase and item delivered…
Easy online purchase and item delivered the following morning.
June 27, 2026
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