Tile Mountain Reviews 

40,906
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company, consistently praising the excellent product quality and design, often finding items exactly as described. Many people highlight the fast, efficient delivery service, with clear communication and helpful drivers. The staff are frequently commended for being patient, knowledgeable, and extremely helpful when assisting with orders or resolving issues. However, some customers noted receiving damaged or broken items upon delivery, requiring replacements or refunds. A few other people also felt that some products were of low quality, misrepresented, or had defects like being curved or discolored. Additionally, some experienced issues with delivery communication, unexpected delays, or orders not arriving as scheduled.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the great selection,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and super... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the great selection and excellent... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and quick delivery... See more

Staff

Customers had positive experiences with staff, frequently describing them as patient, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service & delivery fantastic, online is easy to use too. On checking slabs let me tell you 105 600x900 🤪there was only 3 chipped which wasn’t an issue as l could use them as cuts, l was offered repla... See more

Rated 5 out of 5 stars

I realised yesterday afternoon that Id not ordered enough tiles for our bathroom renovation. Within less than 12 hours I now have my additional tiles and the project can continue without delay... See more

Rated 5 out of 5 stars

A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... See more

Rated 5 out of 5 stars

My wife and myself visited Stoke Tile Mountain Today. Whilst we had a good idea what we needed , we were greeted by Jake, who was not only extremely helpful, but engaging, knowledgeable and very frien... See more


Company details

  1. Flooring Contractor
  2. Bathroom Remodeler
  3. Interior Designer
  4. Kitchen Supply Store

About Tile Mountain

Written by the company

Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.

Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.

Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.

Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.

Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.

Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.

Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.

Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.

Tile Mountain

Written by the company

Affordable Quality:
Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
Customer-Centric:
Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
Fast UK Delivery:
We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
Your Voice Drives Our Progress:
We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.7

All reviews

(40,906)

3,282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Took a few emails to actually get the…

Took a few emails to actually get the sample tiles delivered, first order, nothing, emailed them and was assured they would be sent. Again nothing. Emailed again then they arrived next day. Customer service was fine, very apologetic but seem to have some communication issues with their warehouse. I have ordered from bathroom Mountain a few times which I assume is same company and had no issues at all. So probably just an unfortunate glitch.

July 15, 2026
Rated 5 out of 5 stars

Great service

Great service. I ordered a full tile sample to see how it would look in my hall. I received the tile the next day. It was really well packaged and I was impressed by the fast service delivery.

July 16, 2026
Rated 5 out of 5 stars

Lovely customer service

I wanted to order some tiles but, due to a problem with my card, couldn't pay through the website. I called up customer services, got through almost immediately, and Karen was very helpful in giving me an alternative way to pay. The tiles still arrived at 10 am the next day!

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Ms Rabia Idrees was extremely helpful…

Ms Rabia Idrees was extremely helpful throughout the entire process. She was knowledgeable, professional, and always willing to assist with any questions I had. She also offered me a very good discount and provided a straightforward, transparent quote by email with no hidden surprises. Her excellent customer service made the whole experience smooth and stress-free. I would highly recommend Rabia to anyone looking for honest advice and great service.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient company

Samples bought were very good and delivery on time. Packaged well and kept informed. When I am ready for my renovation I will definitely be using this company

July 12, 2026
Rated 5 out of 5 stars

Amazing and 100% recommend.

Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and absolutely beautiful in full size. 100% recommend and have had family members order from here after my great experience.

June 22, 2026
Rated 5 out of 5 stars

Just want to praise Tile Mountain

Just want to praise Tile Mountain for their top level customer service.
I've had to contact them a number of times for different queries on questions I was unsure about before I pleased my order and they've been absolutely brilliant especially customer service lady Misbah.
They are easy to contact and nothing seems too much bother for them.
If only every company were like Tile Mountain.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

After sales support

The after delivery service was excellent. I required some replacement tiles and was impressed by the process and speed of action. Misbah dealt with my after sales support and the service I received was excellent.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic all-round!

Fantastic all-round!
The ability to order a sample of 1 whole tile - brilliant. Avoids possible costly mistakes and gives peace of mind when ordering. I can physically put in-situ and don't have to use my imagination! Website was easy to navigate and order from. Delivery was smooth, well communicated, and on time. Even the delivery driver was cheerful, and it was 30°s outside! Packaged well, not wastefully, beautiful textured tile sample arrived in perfect condition. Great experience, definitely recommend, I will be back for my next project. Thank you all.

July 9, 2026
Rated 5 out of 5 stars

From start to finish 5 🌟

From start to finish, these guys at the Hull store was amazing 👏 🤩 🙌 😍 👌🏻 5 🌟 service, would highly recommend for all your bathroom 🚻 requirements 😀

July 16, 2026

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