Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles... See more
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Originally bought bathroom furniture, went back to buy tiles. Great service and really competitive prices. I have to say that when I ordered all my goods the lads on the shop floor were excellent, giv... See more
Sample service provided was very good. Second time I have used company. However, delivery expensive especially when damage to a number of items and a pain filling in the form and difficulty attachi... See more
Company replied
From ordering online to delivery to my door was seamless. The delivery driver called ahead to let me know when he would he at my door which was bang on time! Wouldn’t have any hesitation in recomm... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Brilliant service and very quick to…
Brilliant service and very quick to reply if you have any questions
June 25, 2026
I only requested samples but they came…
I only requested samples but they came very quickly allowing me to make an informed choice.
June 18, 2026
brilliant customer service
very good service reported damage to delivery which was dealt with quickly and efficiently by Seemab received replacement tiles 2 days later will use this company again
July 7, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
terible customer service and hell and…
terible customer service and hell and all to get the broken tiles sorted and still nothing after 2 weeks
June 25, 2026
Reply from Tile Mountain
Hi Mathew,
We're very sorry to hear about your experience and understand how frustrating this must have been.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the delay in resolving the issue with your damaged tiles.
Please be assured that we are currently reviewing your case and are working to reach a resolution as quickly as possible. We appreciate your patience while we investigate this further and will be in touch with you as soon as we have an update.
Best Wishes
The Tile Mountain Team
Really pleased with tiles
Really pleased with tiles, delivery etc.
Unfortunate that you dont take returns. I ordered extra and the tiler had alreasy added spare so we have a couple of boxes left and the money back would have been really helpful.
June 25, 2026
Nice staff and good prices 👏
June 25, 2026
Second order from Tile mountain and…
Second order from Tile mountain and just as good...delivery is fast and helpful.
June 18, 2026
I’m really pleased with the tiles I…
I’m really pleased with the tiles I bought lots to choose from will be buying again
June 25, 2026
Delivery services
MISBAH was very helpful and he made sure to answer for my enquiries very promptly.
July 9, 2026
Unprompted review
Returning customer
Easy to place an order, delivery was prompt and free. This is the second time we’ve ordered from Tile Mountain, and will definitely be coming back again
June 24, 2026
Great experience & slight issue resolved very efficiently
Great experience arrived when it was scheduled - A broken tile but resolved very efficiently by Rabia Idrees - Thank you
July 8, 2026
Unprompted review
Porcelain tiles
Porcelain tiles are lovely, just a problem with the delivery and tracking I had which was eventually sorted after a few phone calls, customer services were helpful in resolving the problems.
June 24, 2026
Reply from Tile Mountain
Hi Ryan,
We are very sorry to hear that there was a problem with the delivery and tracking of your order.
We are pleased to see that your order has been delivered and that we have been able to offer a goodwill gesture as our apology.
Best Wishes
The Tile Mountain Team
Asked a question about a tile
Asked a question about a tile , got a reply from Rabia about the tile , very helpfull !!!
July 7, 2026
Unprompted review
Good size samples
Good size samples, reasonable prices, good quality flooring. Helpful and informative customer service.
June 24, 2026
My construction group have used tile…
My construction group have used tile mountain for almost 10 years now and they nearly lost me as a customer due to the advice i was given from one of their representatives in store over a mistake they made. I then spoke with a lady called Kaz who completely turned the situation around and done everything she could and made it right. I understand this order was not a lot of money and there are policies in place but humility also must be in place and that is what Kaz showed. Thank you and great job Kaz
July 7, 2026
Unprompted review
Beautiful tiles!
Beautiful tiles!
Great experience with this company. Ordering process was very good with fast and efficient delivery.
Thank you
June 2, 2026
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