Very happy with our next order. We’re a trade customer and have ordered from Tile Mountain over the years. Always very good service from start to finish! We were unfortunate enough to receive... See more
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Review summary
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Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles... See more
great experience with tile mountain, free samples and sample tiles arrived the next day and finally the recieving of my full order again was spot on,wouid certainly use again.not got my tiles laid yet... See more
Originally bought bathroom furniture, went back to buy tiles. Great service and really competitive prices. I have to say that when I ordered all my goods the lads on the shop floor were excellent, giv... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Amazing service
Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing.
Delivery as scheduled and we were constantly informed throughout the day about delivery time.
Overall, great service with excellent products
June 25, 2026
Impressive back up service
Tiles received were broken, and some issues with the delivery service, but back up service very good
and you always get someone on the phone if there is a problem,replaced broken tiles very quickly
Would certainly use them again
July 3, 2026
Absolutely brilliant customer service
Absolutely brilliant customer service. I made a mistake when ordering and had the wrong tiles delivered. The driver took them straight back and Kaz (customer service) was great when I phoned to explain. I received a refund for the incorrect order and couldn't be happier. 2nd order placed straight away (with correct details this time). Brilliant experience and value. Would recommend Tile Mountain to anyone. 😁
July 17, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Need to give their head a wobble over their courier choice and customer engagement.
Product fine. Happy with price. End of good news. Because of health issues and the delivery site being without water or toilet, asked for an early delivery. Was told no chance, but you'll get a text giving you a 2 hr window. Ok. Day of delivery, a phone call. "I'm at the delivery address, there's no one here". Where was my text / call, to give me a 2 hr window? "We don't do that" the delivery driver laughed at me. Left my order in the road with no one there to pick it up and drove off. Talk about the arse not knowing what the elbow was doing. .. Absolute disgrace of a company in terms of customer service and communications. Will never use again and would warn others to expect to be lied to and paid lip service about all the effort their staff put in to contacting you about your delivery, with no success. Complete bollocks. So embarrassed, they gave me my delivery fee back. No difference, will never use again.
July 7, 2026
Unprompted review
Reply from Tile Mountain
Hi Alex,
We're sorry to hear about your experience. While we're pleased you were happy with the product and price, it's clear the delivery and communication fell below expectations.
We've requested some further information so we can investigate what happened and review this with the relevant teams. We sincerely apologise for the inconvenience caused.
Best Regards
The Tile Mountain Team
There on the ball
I’ve been dealing with a lovely lady called Karen, she’s been really helpful and answered my emails straight away. I haven’t had to wait around all day like other companies waiting for the answers to my questions. Looking forward to my tiles arriving to brighten up my garden 😊
July 16, 2026
Unprompted review
The staff member who served was…
The staff member who served was excellent . Helped with the order , provided advice and support. Very happy
July 2, 2026
Ordering of samples was easy and good…
Ordering of samples was easy and good secure delivery with no damages. I like their range of tiles and prices seem competitive. Now to decide on which ones to purchase.
July 1, 2026
Good quality tiles
Very pleased with my new tiles, very good quality for a good price and very quickly delivered!
July 1, 2026
Perfect customer services
I needed to amend my order and the customer service assistant Rabia Idress was very helpful, knew exactly how to sort it out so no delay in delivery.
She was very knowledgeable and a professional.
July 14, 2026
Unprompted review
Excellent customer service and…
Excellent customer service and advice,quick delivery and quality product..
Will definitely use again.!!
July 1, 2026
Ordering in store was easy and staff…
Ordering in store was easy and staff helpful. Called to say tiles arrived earlier than planned which was a bonus!
July 7, 2026
Lovely items
Lovely items, good service and good price but delivery options require very high spend compared to many.
July 1, 2026
Very helpful staff
Very helpful staff, so friendly and supportive. Order was quick to arrive and the staff helped load into my car for me. Excellent customer service 😊
July 1, 2026
Received a damaged order
Received a damaged order, job had a deadline had to source an alternative tile as couldn’t be used as cuts or else wouldn’t have even messaged - only to be stalled at every turn. Won’t be using the service again and will be posting a negative review under any Facebook post to warn others
June 30, 2026
Reply from Tile Mountain
Hi Glen,
We're sorry to hear about your experience and that your order arrived damaged, especially with a project deadline to meet. We understand how frustrating that must have been.
We have tried to contact you to discuss what happened and work towards a resolution, but unfortunately, we haven't been able to reach you. We're sorry you felt delayed and unsupported during the process, as that is certainly not the level of service we strive to provide.
We would still welcome the opportunity to speak with you and resolve this matter should you wish to discuss it further.
Best Wishes
The Tile Mountain Team
Love the tiles!
Love the tiles, and good customer service. Delivery was smooth and as planned. Four stars because website wasn't working when I wanted to order so I missed out on the bigger discount, but minor issue.
June 24, 2026
Some tiles where broken sent picture
Some tiles where broken sent picture
Paid it back to my visa
Good service the where well packed on pallet driver brought it to my doorstep
Would have no problem recommending friends and family
D Ccoper Solihull
June 24, 2026
Very helpful customer support
Very helpful customer support , on time delivery and the customer is always well informed. Supported by Misabh and team
Great tiles by the way!
July 15, 2026
Unprompted review
Would use tile mountain again
I had a great experience with this company, particularly from Scott in customer services, who was very helpful regarding a partial refund for an unused box of tiles. He made the whole process easy. He was efficient, polite and swift to respond to my questions. I would certainly use this company again.
July 10, 2026
Unprompted review
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