Tiles360 Reviews 

176
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beautiful appearance of the tiles, often noting their satisfaction with the product's aesthetic and durability. The delivery service is consistently highlighted for its speed and efficiency, with many people receiving their orders promptly and being kept well-informed throughout the process. Reviewers also appreciate the excellent customer service, finding the company easy to deal with and helpful, especially regarding sample orders and replacements. However, some customers experienced issues with their orders, including damaged tiles upon delivery or receiving incorrect colors. A few other people also felt that the sample sizes were too small to accurately assess the full pattern or color variation of the tiles.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the lovely quality and stylish... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many... See more

Quality

Reviewers highlight positive aspects of quality, with many describing the tiles as lovely, nice, and great... See more

Order

People report ambiguous experiences with order, with many finding the online ordering process easy and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the great service and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(176)

158 reviews in the last 12 months

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Rated 1 out of 5 stars

Paid £4.99 for some samples and I…

Paid £4.99 for some samples and I received tiny offcuts that would never be able to give me an idea of what the tile would look like. I emailed this to the company but they were not interested so we have now ordered our order from another company Tim’s tiles that have been fantastic

May 1, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful tiles but be prepared for £45 delivery fee even on small orders

Having been let down by another company who only told me only after I'd paid that they didn't have stock I found Tiles360 when looking for an alternative supplier. Ordered some samples which came quickly and found a tile that was even better than the original tile I'd ordered. Placed order and delivery was prompt. The tiles went up yesterday and are stunning. My only criticism is the £45 delivery fee for just 3 small boxes of tiles.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the tiles and service…

Really happy with the tiles and service I received- super easy to get updates on your order/always got a quick response when using the live chat on website. Would definitely buy from here again. Delivery is expensive that’s the only downside

May 1, 2026
Unprompted review
Rated 2 out of 5 stars

Very expensive delivery charge

First purchased over £400 pounds worth of tiles which was free shipping which is fair enough. The wife decided that she wanted a little extra doing around the window cill etc. So I needed to order 2 more boxes of the wall tiles, placed my order for 2 boxes and I was charged £45.00 to deliver them which is a ridiculous cost. I was happy with the tiles but I wouldn’t order again because of this high cost for extras. They should show this more clearly on the website.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely tiles

Lovely tiles. Delivered on time. Cant fault the whole service. Staff at the depot were so helpful when I said I didn’t have facilities to order online and helped me do it by phone. Thank you!!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and happy with the…

Great product and happy with the service. Tiles 360 couldn’t have done more and communication was above and beyond. Not the companies fault but if need in a hurry please check that the courier will be with you in 24 hours as unfortunately not the case for me

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

Great being able to order samples

Great being able to order samples, which came very quickly.
The tile order also came quickly, however I realised after they had been fitted that a number of them had a blemish on the surface. My tile fitter was not impressed with them.

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

Your tile sample sent

Your tile sample obtained is part of our research into the hall reburbishment project which is not expected to commence until July, your tile is my choice so far

April 27, 2026
Unprompted review

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