Tiles360 Reviews 

182
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and attractive appearance of the tiles, often describing them as gorgeous, excellent, and stylish. The delivery service is consistently highlighted for its speed and efficiency, with many appreciating prompt arrivals and helpful drivers. People also find the ordering process straightforward and the overall service outstanding, making their experience easy and pleasant. However, some customers also noted issues with their orders, such as tiles arriving damaged or chipped during delivery. Additionally, a few people mentioned that sample sizes were sometimes too small to properly visualize the full tile pattern or color variation. There were also instances of incorrect items being sent or unexpected delivery costs for smaller orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, style, and appearance of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the great quality and appearance of the... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency and speed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

182 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(182)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dark green tiles

Really great communication brilliant updates Tiles delivered as requested by a helpful & polite guy & to top it off the tiles are absolutely stunning. I’d definitely recommend & will be using this company again.

March 24, 2026
Unprompted review
Rated 3 out of 5 stars

Colours different from website

On the website, the tile l liked was showing in an example photo, which was the exact photo that was in a brochure of what l thought was the same tile , so l asked fora sample to double check.
Which l received fairly quickly which was good. Only thing was when l put there tile against the sample tile l already had the colouring sadly was very different.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered 2 boxes of tiles ,but didn't…

Ordered 2 boxes of tiles ,but didn't like the delivery cost (£45)so I phoned to see if they had any discount code.
The woman on the phone was lovely,
she said "by the sound of it you have a Scouse accent"! ( Cheeky) But they have a warehouse in Runcorn I could collect from. So that's what I did .so no complaints from me.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Beware - terrible returns policy

Unfortunately they don't accept returns of unopened boxes of tiles, only entire orders, which is misleading as they talk about easy returns on their website. It is quite normal to order more tiles than you need in case of breakages and return the unused ones.

Also, if you want to return a full order you have to find your own pallet delivery company and return it at your own expense.

April 1, 2026
Unprompted review
Rated 3 out of 5 stars

Tiles great. Delivery poor.

Tiles were lovely, thank you!
Negative on delivery: I had a smallish order of tiles which were attached to a large and unnecessary wooden pallet and left outside my front gate because the wooden pallet was too wide to come in my gate. The tiles were too heavy for me to lift so had to be left on the street until someone came to help me. I don't blame the delivery guy. I blame the company for dumping a far to large and unnecessary wooden pallet on me rendering it impossible to get my delivery to my front door.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to complete order on line. Very helpful when I wanted to add more tiles when they were due for despatch. Helpful and efficient customer service. Delivery on time with a time frame and my tiles are beautiful.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Because my house burnt out last June

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is installed, rest assured I will be ordering from this company

February 12, 2026
Unprompted review

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