Tiles360 Reviews 

188
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and attractive appearance of the tiles, often describing them as gorgeous, excellent, and stylish. The delivery service is consistently highlighted for its speed and efficiency, with many appreciating prompt arrivals and helpful drivers. People also find the ordering process straightforward and the overall service outstanding, making their experience easy and pleasant. However, some customers also noted issues with their orders, such as tiles arriving damaged or chipped during delivery. Additionally, a few people mentioned that sample sizes were sometimes too small to properly visualize the full tile pattern or color variation. There were also instances of incorrect items being sent or unexpected delivery costs for smaller orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, style, and appearance of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the great quality and appearance of the... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency and speed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(188)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Because my house burnt out last June

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is installed, rest assured I will be ordering from this company

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Delivered quickly and really pleased with my purchase and the price 👍🏻

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love the tiles

Absolutely love the tiles, colour is perfect, plumbers said they were excellent quality and strong tiles. Delivered quickly and safely. Will use again

February 23, 2026
Unprompted review
Rated 2 out of 5 stars

Summer Paddock Tiles

Summer Paddock Tiles
The sample received had no imperfections. The imperfections received when the order was delivered was shocking.
The tiles are misdescribed on the website. Customer Service say:- This is the intended design of the tile to give it a worn /rustic appearance. I can’t see this being mentioned on the website. The glaze was very patchy towards the outer edges of 75% of the tiles

February 17, 2026
Unprompted review
Rated 4 out of 5 stars

Would have preferred 3 tiles from the same range

Great experience of being sent 3 free samples to look at. They arrived promptly. I would have preferred 3 from the same range Arizona green which had quite a colour variation between tiles which wasn't offered. Only one doesn't help with the choice very well.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good experince

Good selection of quality tiles, easy ordering, was kept updated with order status including photos. Reasonable delivery charges. Helpful friendly staff,
What's not to like so 5*

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Free sample tiles

The company provided free sample tiles sending them quickly and well packaged. This will make it easier to make a decision re tiles we may purchase.

February 5, 2026
Unprompted review

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