Tiles360 Reviews 

188
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and attractive appearance of the tiles, often describing them as gorgeous, excellent, and stylish. The delivery service is consistently highlighted for its speed and efficiency, with many appreciating prompt arrivals and helpful drivers. People also find the ordering process straightforward and the overall service outstanding, making their experience easy and pleasant. However, some customers also noted issues with their orders, such as tiles arriving damaged or chipped during delivery. Additionally, a few people mentioned that sample sizes were sometimes too small to properly visualize the full tile pattern or color variation. There were also instances of incorrect items being sent or unexpected delivery costs for smaller orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, style, and appearance of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the great quality and appearance of the... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency and speed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(188)

170 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ordering sample tile

Sample tiles arrived unbroken but I was expecting a full tile sample not a small section. Difficult to image the actual size with what was delivered, but I could colour match well.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I had a query and they were very helpful. Next day delivery and the tiles were great, not one breakage. Would definitely recommend and use again.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

I ordered some large format tiles and they were delivered by courier. Unfortunately 1 tile was damaged. I took photos of the box that was slightly damaged and the chipped tile and emailed them to tile360. Within a flash they responded and offered a refund or a new tile sent. I opted for a replacement tile and they sent a whole box! And none were damaged this time. Fantastic customer service, well done

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered four or five boxes of tiles…

I ordered four or five boxes of tiles and all seemed very efficient until they were delivered when I found that the majority of them were cracked! However, these things can’t be helped and when I contacted Tiles360 they were very helpful and arranged a new delivery and collection of the broken ones immediately. The delivery man was very nice and helpful as well, I’m sure that it was not his fault that they were broken. The next thing that happened was that my Tiler managed to forget where he had put one of the new boxes 🙄 and asked me to order one more box. He then discovered where he had put it and when I messaged Customer Services, they replied straight away with the cancellation and refund so their Customer Service is really first class - thank you!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

The tiles arrived in perfect condition

The tiles arrived in perfect condition, we’ve had 17 boxes of these tiles split over different deliveries and none of the tiles have been damaged at all. The tiles themselves are BEAUTIFUL and of a really high quality. Delivery was super quick too. Would definitely order from again.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service all round

Great service all round. Website really easy to navigate. Ordering process straight forward, delivery on time and delivered with care. Would definitely use again and recommend to others.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Online tiles

Placed an order one day and they were delivered the next day. The delivery man was very helpful and put them in my garage where I wanted them.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, great tiles

The whole experience from ordering was professional. Quick delivery, extremely well packed however we had couple of broken tiles on arrival, this was dealt with immediately and replaced following day.
Absolutely love the tiles ,and excellent customer service.
Thank you

January 26, 2026
Unprompted review
Rated 4 out of 5 stars

Delivery cost?

Ordered some samples. Arrived very quickly. Beautiful tiles, would have ordered but only needed 4 sq m. Found the delivery costs prohibitive.

January 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look