Tiles360 Reviews 

Received the tiles promptly.

Tile samples arrived very quickly and they were great quality. I used all of them for my mosaic project, and would definitely order again when needed. They have great variety to chose from. Thank you Tiles360.

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but other than that great service.

Great tiles and well good price been looking for ages but most other tiles are saw were double the price so will be buying again

An extremely helpful lady on the end of the phone. Plus the tiles looks beautiful and were delivered quickly.

Delivered on the specified day within the time slot. Tiles finish the kitchen off beautifully

Good quality product , fast delivery, good price

Paid £65 for delivery, chose date, the tiles didn’t arrive, id taken day off for the delivery, no communication from company or delivery people, when I contacted customer service and asked for my delivery charge to be refunded, they refused. Go elsewhere if you can.

Really nice quality tiles. A small number of the tiles that were delivered were broken but these were replaced within 48 hours. Excellent customer service

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no questions asked.

Well priced. Good website. Great products. Communication was quick, delivery on time. Impressed.

We made a mistake with our order, not enough tiles. We were under sever time constraints but the staff went out of their way to sort things out for us and got the tiles to us quickly.

Having read the reviews I was a little worried about ordering. However, they were the only retailer to offer the tiles I wanted. On the day delivery was due the tiles never arrived, so I rang the office the following morning and a very helpful lady chased down my order and rang me back straight away to let me know they were on their way. Unfortunately I wasn't going to be home. The website clearly states that tiles are to be inspected upon delivery, but I was assured that if there were any broken tiles there would be no issue getting replacements, and a note was made that I would not be in to take delivery. Thankfully I found the order left for me where I'd asked. The tiles are beautiful, no breakages. So, ok, a wee delivery issue, but it was resolved. Customer service was easy to reach and very helpful. I don't leave many reviews, but given this retailer seems to get some bad ones, I thought I'd add a positive one.

Great range of tiles and brilliant service..

Fast and prompt delivery.
Fantastic wall tiles.
Very happy with my purchase

I placed an order with free quick delivery
And not stage did it suggest this was for certain areas.
Upon placing, someone messaged me stating it would be 10 days for delivery because of where I live. I live in scotland and not the highlands and not somewhere hard to get to.
Had to get a refund, which in fairness, went through quicker than expected however, when I asked several times why it wasn't stated certain places take longer to arrive, they completely ignored that part of my email.

Lovely tiles, quick delivery

Unfortunately there were a number of chipped tiles across an order of 10 boxes of Parker tiles. I asked for a replacement box and they said that because I was past the 2 day period to make them aware of defects, they wouldn’t give me anything. I then emailed indicating that I had statutory rights for a refund/replacement under the consumer rights act, but I received no response. Shocking customer service.

Lots of negative reviews.
My experience was positive. The tiles were delivered to the kerb. (Guy wasn’t so keen but he did eventually)
Absolutely gorgeous tiles. Good quality and I’m so happy with them.
All the samples I received to help me decide what I wanted.
(I didn’t get an ETA on the day of delivery)
I will defo use again.
Order more than you need, because you might get a bad batch.

I placed an order with Tiles360 and was extremely disappointed with the lack of communication and professionalism. I received no correspondence confirming a delivery window - no email, no tracking information, nothing. I had to chase them to find out when my order might arrive.

When I contacted customer service, there was no accountability at all. The same woman who answers the phone also responds to the online chat, which gives the impression of a very basic, understaffed operation with no proper customer support system in place. Every response felt dismissive, and no one took ownership of the issue.

After checking other reviews on Trustpilot, it’s clear this is not an isolated experience - many customers report the same poor communication and lack of responsibility. Overall, a frustrating and unprofessional experience. Avoid this company.