Over charged for car, interest rate is VERY high, had issues with motor mounts since day one their mechanic said he heard nothing lies, , car does not need fob to start it, does not lock doors, after... See more
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See what reviewers are saying
Been in the program since 2018, not all creditors we're negotiated with, payments skipped, still thousands of dollars due and horrendous fees! I have checked my credit report, some accounts are not e... See more
I’ve been calling for over two months now to graduate out of the program, but no success. No one can give me an answer on what’s the reason for delay even after I paid the pending amount in full on 15... See more
Company replied
The person I spoke with, in the call center, was as helpful as she could be. It is not her fault. Rather it is Timberline's method of customer service. The web site shows inaccurate informatio... See more
Company replied
Company details
Information provided by various external sources
As a leading financial services company with a focus providing debt relief programs for consumers and small business owners, our team of knowledgeable and compassionate debt consultants work closely with our clients to understand their needs and concerns and develop a personalized program to help them become debt free in the shortest time possible. Prior to enrolling in one of our programs, we will provide you with a clear written plan you can review to decide if a debt resolution program is right for you. And you can rest assured that you will never pay a fee to our company until we have resolved a debt for you. While no two clients we serve have the same set of financial circumstances or debt load, we work with clients every day, from all walks of life, who have one thing in common; a desire for a fresh start and a life free from the burdens of high-interest credit debt. If you are struggling to meet your minimum payments, or have been unable to make several recent payments on one or more credit card accounts, our debt resolution program may be the solution you have been seeking to get your financial life back on track. Call us today, and let one of our specialists discuss your situation and provide you with options you can evaluate to determine if we can help.
Contact info
200 W. 39th Street, Suite 11, 10018, New York, United States
- 855 250 8329
- info@timberlinefinancial.com
- www.timberlinefinancial.com
1.6
Bad
609 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
open and upfront with their services…
open and upfront with their services and the process.
November 27, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Cristopher Martin provides us w…
Cristopher Martin provides us w Excellent customer service!!
November 26, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
It's early in the process for me but…
It's early in the process for me but everyone I've spoken with at Timberline have been extremely helpful and understanding. I'm confident that I have made the right choice for my future.
November 21, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Kind people, unkind systems
The customer service representatives have always been very polite, kind, and understanding. I was disappointed, however, when a recent adjustment that I requested was agreed to, but not implemented. That left me with a negative account balance in my checking account, as well as an overdraft fee. Getting that error corrected has been an inconvenience on my part.
November 20, 2019
Unprompted review
Reply from Timberline Financial
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
Reference ID: GT2827495
Talissa is the best!
Talissa is an asset for you all! She helped me with all the questions I had and all I can say is “What a sweetheart!” Thank you Talissa!
November 15, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2764303
Timberline has been amazing except for…
Timberline has been amazing except for our last request to skip our monthly payment this November. It was taken out of our account despite the request to skip the payment. We then called to get that money refunded, but the representative marked our account to skip our December payment. We just wanted the November payment refunded. Which was discussed on the phone.
This situation was brought to the customer service managers.
November 14, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2764232
Look no further!
Timberline Financial has been nothing but amazing. They are always available to answer any of your questions honestly. Just be patient and you will be see results. I spoke to Tyler most recently and he as well as the rest of the staff are courteous and extremely knowledgeable.
I would highly recommend using Timberline’s services to friends and family!
November 12, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2764060
Real Helpfull
November 12, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2764038
Worst customer service I have received
I have been promised an estimate to complete on multiple different occasions by multiple different deadlines. I have been promised several call backs. I have not received any of this. Each time I call it's a new excuse as to what happened or why I don't have it. If I could rate this a zero star I would have.
November 12, 2019
Unprompted review
Reply from Timberline Financial
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
Reference ID: GT2764013
Everything that Timberline’s…thank you for being there for me
Everything that Timberline’s representatives have always help me when ever I call to see how my accounts are doing I really appreciate everything they do for me thank you d baker
November 11, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2763989
Right of the bat Prya is friendly
Right of the bat Prya is friendly, courteous and professional. She made me feel I was her only customer. Took the time to take care of my questions and requests. For that, I Thank You. Prya!
November 8, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2729452
Relieved!
So glad I made the decision to go with Timberline! Got my first account settled in just 2 months! Can't believe I didnt think to do this earlier!
November 6, 2019
Unprompted review
Sideny was great
Sideny was great , but not a fan of the service I am receiving from your company
November 6, 2019
Unprompted review
Priscilla was very nice and answered…
Priscilla was very nice and answered all my questions!!
November 6, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2729421
My representative was wonderful!!
November 6, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT27293638
Samantha was amazing
Samantha was amazing! She was extremely educated and informative of all questions that I had. I am greatly appreciative of all the information that she was able to provide to alleviate all of my concerns!
October 29, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2694611
When we called
When we called, the customer service rep was extremely helpful and professional. Took care our
Request immediately. Very nice rep, a pleasure of a phone call!😄
October 25, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2678860
Stick with the Timberline Program
I've been enrolled in Timberline's debt management program since around May of 2019. Today (Oct 24th, 2019) I was notified that Timberline had an offer to settle my first and largest credit card account. I was happy. One down and X to go. The 800 pound gorilla is now down to 500 pounds.
My advice to you, wondering if this program is the answer to getting out of debt (that's the bottom line), is to enroll and stick to this program. I wish each of you the very best. This is not easy. Lots of sleepless nights. Stick to your goals. There is light at the end of the tunnel.
October 24, 2019
Unprompted review
Professionalism
Professionalism, speed and very good treatment. Thank you.
October 24, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2678845
THANK you .
THANK you .. You have great people working for you and thank Mr.Eric for taking me into this program.
October 24, 2019
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2678826
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