Over charged for car, interest rate is VERY high, had issues with motor mounts since day one their mechanic said he heard nothing lies, , car does not need fob to start it, does not lock doors, after... See more
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See what reviewers are saying
Been in the program since 2018, not all creditors we're negotiated with, payments skipped, still thousands of dollars due and horrendous fees! I have checked my credit report, some accounts are not e... See more
I’ve been calling for over two months now to graduate out of the program, but no success. No one can give me an answer on what’s the reason for delay even after I paid the pending amount in full on 15... See more
Company replied
The person I spoke with, in the call center, was as helpful as she could be. It is not her fault. Rather it is Timberline's method of customer service. The web site shows inaccurate informatio... See more
Company replied
Company details
Information provided by various external sources
As a leading financial services company with a focus providing debt relief programs for consumers and small business owners, our team of knowledgeable and compassionate debt consultants work closely with our clients to understand their needs and concerns and develop a personalized program to help them become debt free in the shortest time possible. Prior to enrolling in one of our programs, we will provide you with a clear written plan you can review to decide if a debt resolution program is right for you. And you can rest assured that you will never pay a fee to our company until we have resolved a debt for you. While no two clients we serve have the same set of financial circumstances or debt load, we work with clients every day, from all walks of life, who have one thing in common; a desire for a fresh start and a life free from the burdens of high-interest credit debt. If you are struggling to meet your minimum payments, or have been unable to make several recent payments on one or more credit card accounts, our debt resolution program may be the solution you have been seeking to get your financial life back on track. Call us today, and let one of our specialists discuss your situation and provide you with options you can evaluate to determine if we can help.
Contact info
200 W. 39th Street, Suite 11, 10018, New York, United States
- 855 250 8329
- info@timberlinefinancial.com
- www.timberlinefinancial.com
1.6
Bad
609 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I am very disappointed in the customer…
I am very disappointed in the customer service and care on my account. First, I had a lawsuit that was filed against me because of the non-action by timberline. Then I had a second account where a settlement was reached and timberline did not attend to it. I call frequently to inquire on my account and I’m told each time that someone will call me back and no one does. I will never recommend Timberline to anyone.
April 14, 2021
Unprompted review
Reply from Timberline Financial
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
Reference ID: GT-4523787
Settlement
Spoke to Tyler,about a settlement and he explained thoroughly to my understanding to which I then agreed upon and gave my consent! Thanks Tyler!!
April 13, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
It was great speaking with Mirma
It was great speaking with Mirma. She got things done very fast. She also answered every question I had. She knows the business. Wish more of your staff could be as good as she is. Thanks for helping me today. Looking forward for my last settlement. Hope it’s a good one. Thanks again Charlene.
April 13, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Mirna was very courteous knowledgeable…
Mirna was very courteous knowledgeable & professional. Also addressed all my concerns with positive results. Definitely would choose to work with this agent again.
April 13, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Trust
Timberline has helped me & guided me through this troubling debt resolution process. They have given me confidence & a concrete plan in resolving my debt issue. Timberline continues to build trust & confidence with professional guidance.
April 12, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Very helpful
Very helpful. Very professional and polite. Very thorough. As a customer, I felt valued and that my financial concerns are being taken of properly...
April 8, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Everything is just Wawoo
April 7, 2021
Unprompted review
Reply from Timberline Financial
Hello Sharan,
We are so happy to hear you have had such a great experience, thank you for choosing our team, we look forward to continuing to assist you.
Rep was very helpful got all my…
Rep was very helpful got all my questions answered in short order and she was very pleasant.
April 7, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Not worth the headache. Find someone else
I've been dealing with timberline for many years. Timberline is taking their sweet time to resolve my issues which has caused drastic credit issues for me. Right now I've been waiting for 7 months for them to close one account. You ask how can they close it without the money to pay it off? Glad you asked, I gave them the cash to resolve it in September 2020 but haven't done anything. Frustrating to have to deal with Timberline at this point. I just want to be done with this.
April 7, 2021
Unprompted review
Reply from Timberline Financial
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
Reference ID: GT-4515115
Excellent customer service always
April 6, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Great Service!
Representative was very helpful in answering all my questions and providing the information necessary to feel at ease.
April 6, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Third time the charm I hope for Estimate to Complete
The customer service reps. I have spoken to on 3/11/21; 3/18/21 and 4/6/21 were all very helpful and pleasant. The only problem was I have had to call 3 times to try to get my Estimate to Complete processed. Today I spoke with Sade who was wonderful, answered all my questions but had to take another recording to hopefully get this processed. Will be checking my email in 2 business days to hopefully receive it.
Jill Lockaby
April 6, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for submitting your feedback to our recent survey.
We appreciate your insight as a valuable client, and we will use this information to improve our processes
as well as our future client experiences.
Warm Regards,
The Client Experience Team
crooks
Do not use this firm for anything. A total rip off. After five months of payments to them they had not gotten in touch with any of my creditors. The late payments this caused ruined my credit rating. I am dealing with each of my credItors personally. These people are crooks. I got my money back but small consolation to the work I'll have to do to recover my good credit.
STAY AWAY FROM TIMBERLINE.
April 6, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for submitting your feedback to our recent survey.
We appreciate your insight as a valuable client, and we will use this information to improve our processes
as well as our future client experiences.
Warm Regards,
The Client Experience Team
I had an unforeseen expense this month
I had an unforeseen expense this month, and called to see if I could postpone this month’s draft.
Tyler was friendly, understanding and very helpful in helping me do that.
I am grateful for his kindness and his help.
April 6, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Best customer service ever
April 6, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Frustrated
Frustrated. While the CS worker was nice, she didn't know what she was talking about. I had to help her with her calculations by walking her through how to add up my payoff as her numbers were way off. She didn't have answers to my questions nor understand my question. Every time I call I get different answers. I'm done with my program and I just want to wrap everything up. It's super complicated and is going to require many follow up phone calls on my end to ensure everything is done correctly. While I am grateful for the program and how it has helped us, a LOT of information was left out or told to us incorrectly. I can't say I would do this again.
April 6, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for submitting your feedback to our recent survey.
We appreciate your insight as a valuable client, and we will use this information to improve our processes
as well as our future client experiences.
Warm Regards,
The Client Experience Team
Great conversation
Great conversation. Very informative and excellent customer service! Most importantly, she was kind!
April 5, 2021
Unprompted review
Reply from Timberline Financial
Hello Bo,
Thank you for taking the time to leave us a review. We are happy to hear you have had a positive experience and we look forward to continuing to assist you.
Thank you for choosing our team.
Tyler was great and explained…
Tyler was great and explained everything very well.
April 5, 2021
Unprompted review
Reply from Timberline Financial
Hello Tammie,
Thank you for leaving us a review, we are happy Tyler was able to assist you and we are glad your experience has been positive.
Thank you for choosing our firm.
Lower monthly payments?
I called to see if my monthly payments could be lowered after one of my debts was settled. Times have been very tough due to Covid-19 and it would be of great benefit to have a slightly lower payment.
The request was acted on immediately and very respectfully. Your customer service team is stellar!
Thank you
April 2, 2021
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
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