Sam and his colleagues are just like the showroom itself - warm and welcoming. Sam certainly went above and beyond by responding to questions swiftly and efficiently, even over the weekend…because h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The friendliness and customer service provided by Thomas Payne at the Tottenham Court Road branch was first class, he has been super helpful and attentive right through the process. We have now taken... See more
Company replied
Where to start. What an incredible and inspiring showroom at Tottenham Court Road. So much to look at. The staff are all so friendly and knowledgeable of the products. Special thanks to Keelin for sor... See more
Company replied
I visited the Kings Road store to look for some furniture for my new flat. I met the charming Rachel who really knows her products. Rachel very quickly found my style and was very knowledgeable abou... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Manufacturer
- Lighting Store
- Sofa Store
- Store
Written by the company
The story of Timothy Oulton started back in 1976 with an antiques shop owned by Tim's father. As it turned out, Tim had inherited his father's eye for beauty and detail. His innate ability to see artistic value and the essence of perfection in a product's design became the starting point for everything new. Today, that legacy of creativity continues with Tim's son Oli. "We're not purely a design company per se, it's more than that, it's about the craftsmanship, the materials, the story." Tim Oulton www.timothyoulton.com
Contact our specialist Ambassadors to arrange for a Virtual Gallery Appointment from anywhere in the world or for swatches to be sent out to you upon request.
Written by the company
- https://www.timothyoulton.com/studio/apollo
- Book an appointment to view and experience our Apollo Capsule, Made to Order and delivered across the world.
Book a Gallery Appointment today with one of our specialist Ambassadors
Swatches, Lookbooks and Tearsheets all available upon request
Our Studio pieces such as Apollo, the yellow Submarine Aquarium and Modular Bars are all available to be viewed privately upon request.
Contact info
350 Kings Road, SW3 5UU, London, United Kingdom
- 0203 150 2024
- bluebird@timothyoulton.com
- www.timothyoulton.com
NEW COLLECTION 2026
Great Hospitality
Fantastic store with some very interesting and obscure pieces that you wouldn't find in most furniture shops. The staff were fantastic; we were offered drinks while browsing, which made the experience relaxed and enjoyable rather than rushed. The sofa selection was very good and I ended up purchasing one for my new house. I would thoroughly recommend visiting them and can't thank the staff enough.
March 21, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear F Carr,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great service and enjoyed being hosted while you selected your beautiful new sofa.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
It was a pleasure dealing with Sam
It was a pleasure dealing with Sam. Even though I’m based in Canada, the whole process was handled very smoothly. He was professional, responsive, and very attentive throughout, making sure everything was taken care of. His communication was clear and thoughtful, and I really appreciated his support. A very positive experience overall, and I would definitely be happy to work with him again.
March 29, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Aida,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Sam and we very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Great products and service from Sam as…
Great products and service from Sam as always at TO Bluebird building London. We have multiple pieces from TO over the years and everyone has been fantastic and still look as new.
March 29, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Mark,
Thank you for your kind review, it is great to hear of your experience with Sam, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Olivia
Olivia was wonderful in every aspect. She kept me informed at every stage whilst sorting out my issue and I can't thank her enough. She sent our replacement with a lovely hand written card which was a lovely touch.
March 29, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Martin,
Thank you for your kind review, it is great to hear of your experience with Olivia at the Flagship Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Reply from Timothy Oulton UK
Dear Lawrence,
We can't thank you enough for this wonderful review! We truly appreciate your kind feedback! We are so pleased to read of your experience with Sam and Chloe, we very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Just LOVE the uniqueness of Timothy…
Just LOVE the uniqueness of Timothy Oulten furniture and Rachael and Sam we’re a pleasure to deal with.
March 27, 2026
Unprompted review
Reply from Timothy Oulton UK
Hi there,
Thank you so kindly for your wonderful review! it is great to hear of your experience with Rachael and Sam at the Flagship Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything. Here's to your fabulous new furniture!
Warm regards,
Chloe
Timothy Oulton
Simply sublime sums up this store
Simply sublime sums up this store! :) alongside Keelin’s exemplary customer service you will no doubt find your next masterpiece! It was such a pleasure to stumble across this awe inspiring majestical store! Our heartfelt thanks to you Timothy & team!
March 19, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Emma,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Keelin and we look forward to seeing you again soon.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Where do I start? 5 stars to Chloe!
Where do I start? We were mis-sold a fabric quality by the Timothy Oulton distributor in ANZ, which faded badly within 18 months. We had spent over £8000 on a fabulous new Nest sofa and which now looked like a 15 year-old badly worn piece in a student house! To be fair, we didn't notice the full extent until the sofa was unpacked after a 3 month shipment across the world back to London. On our return to the UK we went to discuss the issue at the TO flagship store in King's Road. The store manager, Chloe, was amazing. She listened fully, she understood the situation quickly, saying that Timothy Oulten would take full responsibility, and would re-cover the sofa at no cost. The original fabric should never have been sold to us, due to the intense sunlight in ANZ, so the fading would always occur. As a result, we were recommended an alternative fabric. It will arrive in 3 months.
So, we are full brand advocates once more! TO need to sharpen up on how they train their international distributors, but for us, the service and customer experience in the King's Road London store was amazing.
5 stars to Chloe!
March 6, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Chris,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Chloe, it means a tremendous amount to us. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Thomas
Timothy Oulton
Reply from Timothy Oulton UK
Dear Mark,
Thank you for your kind review, it is great to hear of your experience with Sam, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
I had wonderful experience deciding on…
I had wonderful experience deciding on my purchase from Timothy Oulton. I was fortunate to meet Sam who was working on the day and he was excellent in working with me through my options and ultimately helping me with my purchase ….excited for my new furniture to arrive ! Thank you Sam
March 23, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Josie,
We can't thank you enough for this wonderful review! We truly appreciate your kind feedback! We are so pleased to read of your experience with Sam and we very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Amazing products
Amazing products, knowledgeable and helpful staff who love their brand and make you feel like a valued customer.
March 13, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Mrs Tims,
Thank you so kindly for your wonderful review! it is great to hear of your experience with our team at the Flagship Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything. Here's to your fabulous new furniture!
Warm regards,
Chloe
Timothy Oulton
Great customer service
Lovely products and great customer service. Super quick response to enquiries both before purchase and after delivery from Keelin.
March 7, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Suzanne,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Keelin and we look forward to seeing you again soon.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Top notch service with a smile! 🤗
My partner and I recently visited the London King’s Road gallery and were met by Rachael whom we immediately took to. We looked at several sofas that we wanted to see paired with other chairs which meant re-arranging things, all done with a smile and total professionalism. We settled on a few pieces and went home to measure-up. Over the course of a few days, we received layouts & swatches which Rachael provided for us to make sure we got the measurements & colours right. Her responses to my emails were swift and concise, even on the weekend!
She and gallery manager Chloe even came to the house in Sussex to offer advise to ensure the items would fit.
We couldn’t be happier with our experience and can’t wait to receive the items in our home. The only slight disappointment is the delivery dispatch times. But I suppose one has to view it as ‘good things come to those who wait’.
Thank you Rachael and Chloe for making the experience fun and worthwhile!
March 10, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Shirley,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Rachael and Chloe - we very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Tottenham Court store experience
I recently purchased a piece from the Tottenham Court store in London, and received truly excellent service from Keelin, who was very friendly, accommodating, and knowledgeable. A wonderful customer experience to complement the wonderful furniture available.
March 18, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Chris,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Keelin, its so great to hear. We are so pleased to read of your loyal custom, it means a tremendous amount to us. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Sam was excellent throughout the entire…
Sam was excellent throughout the entire process - consistently responsive and patient with all my questions about measurements, configurations, fabric options, and delivery timelines. Buying made-to-order furniture is an investment, and you want to get it right. Sam took the time to walk me through different layout options, arranged a professional access check to ensure delivery would work for my space, and provided clear guidance every step of the way; would highly recommend working with him.
March 15, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Natalie,
Thank you for your kind review, it is great to hear of your experience with Sam, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Chloe
Timothy Oulton
Delightful…
It has been a delight in dealing with Rachael, great customer service and a pleasure to speak with. A quality product accompanies the excellent service.
March 6, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Jen,
Thank you for your wonderful review, it is so fabulous to hear of your experience with Rachael and the Bluebird team - we cant wait to share your review with them!
We hope to host you again very soon and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Customer Service - Rachael
I had excellent service from Rachael, who was super responsive and helpful and always made it a pleasure to speak with. Can highly recommend not only due to the fantastic quality of products but also the level of service!
March 9, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Sam,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Rachael and we are delighted you found the experience so easy.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Best Gallery Manager
I don't think I've ever worked with a more professional, thoughtful and thorough sales professional than Rachael, the Timothy Oulton Assistant Gallery Manager. She was so helpful and responsive. My order wasn't the easiest, but she made things very smooth and easy. It was a true pleasure working with her.
March 6, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Eric,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Rachael and we very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
I had incredible service over the…
I had incredible service over the recent purchase of my yeti chair. The staff in the Kings Rd shop, particularly India, were amazing. Kind, friendly, not intrusive, not hard-selling. They were informed and really, really great to deal with - such a surprise in what can often be an over-aggressive retail world. Thanks !
March 5, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Alison,
Thank you for this wonderful review, we greatly appreciate your kind feedback about India and the team at Bluebird, it means a tremendous amount to us. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
The best packed item I ever received……
The best packed item I ever received… and you can’t get this style anywhere else. Definitely the best interior furnishing company around.
March 4, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Peter,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a such a dazzling experience with Olivia, and we are delighted you found your pieces packed to perfection!
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
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