Sam and his colleagues are just like the showroom itself - warm and welcoming. Sam certainly went above and beyond by responding to questions swiftly and efficiently, even over the weekend…because h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The friendliness and customer service provided by Thomas Payne at the Tottenham Court Road branch was first class, he has been super helpful and attentive right through the process. We have now taken... See more
Company replied
Where to start. What an incredible and inspiring showroom at Tottenham Court Road. So much to look at. The staff are all so friendly and knowledgeable of the products. Special thanks to Keelin for sor... See more
Company replied
I visited the Kings Road store to look for some furniture for my new flat. I met the charming Rachel who really knows her products. Rachel very quickly found my style and was very knowledgeable abou... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Manufacturer
- Lighting Store
- Sofa Store
- Store
Written by the company
The story of Timothy Oulton started back in 1976 with an antiques shop owned by Tim's father. As it turned out, Tim had inherited his father's eye for beauty and detail. His innate ability to see artistic value and the essence of perfection in a product's design became the starting point for everything new. Today, that legacy of creativity continues with Tim's son Oli. "We're not purely a design company per se, it's more than that, it's about the craftsmanship, the materials, the story." Tim Oulton www.timothyoulton.com
Contact our specialist Ambassadors to arrange for a Virtual Gallery Appointment from anywhere in the world or for swatches to be sent out to you upon request.
Written by the company
- https://www.timothyoulton.com/studio/apollo
- Book an appointment to view and experience our Apollo Capsule, Made to Order and delivered across the world.
Book a Gallery Appointment today at the Bluebird Flagship
Swatches, Lookbooks and Tearsheets all available upon request
Our Studio pieces such as Apollo, the yellow Submarine Aquarium and Modular Bars are all available to be viewed privately upon request.
Contact info
350 Kings Road, SW3 5UU, London, United Kingdom
- 0203 150 2024
- bluebird@timothyoulton.com
- www.timothyoulton.com
NEW COLLECTION 2026
5.0
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently bought the Westminster sofa…
I recently bought the Westminster sofa from Timothy Oulton, and I'm thrilled with it. The quality is outstanding-beautiful leather, classic design, and incredible craftsmanship. The service was excellent from start to finish, with clear communication from both salesladies on that day. I highly recommend Timothy Oulton.
July 13, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Antony,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased you had such a great time selecting your fabulous Timothy Oulton Westminster sofa and hope it brings you many years of comfort!
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
Nice behaviour
Sam was very co operative and helpful on everything I wanted
July 13, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Evanthia,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Sam at our Flagship Bluebird Gallery and very much look forward to sharing your kind words with him.
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Professional and friendly interaction…
Professional and friendly interaction for an overseas order and delivery.
July 1, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Thorsten,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
My husband and I visited Timothy Oulton…
My husband and I visited Timothy Oulton with the intention of purchasing a new sofa. Olivia, the Sales Associate provided impeccable service to us, allowing us ample time to test and review each sofa, providing us assistance with measurements, specifications, and options. After sleeping on our choice, we later went back to purchase the sofa and again, Olivia made sure our experience was top notch, making us feel completely satisfied with our purchase and ensuring the experience was easy and seamless, from start to finish. If you are in the market for any furniture or decorations, we highly recommend visiting Olivia at Timothy Oulton.
July 4, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Mrs Weston,
Thank you for your kind review, it is great to hear of your experience with the wonderful Olivia and we look forward to sharing this with her. We are so happy to hear you have found the sofa you had been searching for!
We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
Exceptional service.
When I call the phone is answered promptly and politely. Everyone I’ve spoken to has been exceptionally helpful and if they couldn’t answer a question they have found someone else who could help.
July 4, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Gabrielle,
Thank you for your kind review, it is great to hear of your experience with the marvellous India and our team at the Flagship Bluebird Gallery in London! We hope to host you again very soon, and in the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
We had fault with chair a problem with our chair
We had a problem with our chair. Emailed Timothy Oulton and Olivia streets responded quickly and dealt with the issue promptly she arranged for a visit asp.and arranged a visit can’t thank her enough. Very grateful to Olivia for all her help.
July 1, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Maureen,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased you had such great service form Olivia.
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
Complimentary Design Service
Great service to offer complimentary design. Designer was happy to go through all areas paint colours, carpets, furniture, accessories so you can get a full idea of what the room can look like.
June 25, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Alex,
Thank you for your kind review, it is great to hear of your experience with the marvellous India! We hope to host you again very soon, and in the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Damaged product, however they took accountability.
I just came home from the Culver City location, where I was incredibly disappointed with the customer service and attitude I was given by Brandon.
First off, I had to call multiple times just to get him to check to see if my item was ready for pick up and taken down by the electrician. On the second call, He told me “I don’t know it’s here somewhere“ On the third call,I finally asked him to locate my item as I was coming to pick it up with a truck.
Bottom line : I bought a large sign and when I went to pick it up three lightbulbs had been broken when it was taken down by the electricians. I was never told about this and when brought it to his attention, he did not have a solution. I asked if the lightbulbs can be replaced or if any compensation can be given, I was told no sorry.
I was sent pictures of the sign ahead of time and it did not have any broken lights. How is this store not held accountable for the damage that they did to my product that I already purchased? Please advise.
Timothy Oulton Uk team reached out to me and took accountability for the product. They noted that they would be sending me additional bulbs and provided reasonable accommodation for the service I received. Javier from the LA team did apologize multiple times for the treatment that I received and moving forward I have had smooth transactions especially with Monica at the Costa Mesa location. It is sad to see a brand so unique leave the United States.
June 22, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Shawn,
Thank you for your review. We appreciate all feedback and are keen to discuss the points highlighted here in further detail.
We will be reaching out for order information as we would love the opportunity to make sure we do everything we can to make sure you have a great experience with us.
Please note that I am writing to you from the Timothy Oulton Customer Experience team based in the United Kingdom, that considered we will do all we can to assist you as swiftly as possible. Thank you for your patience and understanding.
Warm regards,
Chloe
The Timothy Oulton Team
Amended Review Post Customer Care
As a result of customer service received after a previous review we are amending our review to reflect the current 5 star circumstance.
June 11, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Andrew,
Thank you for your review. We appreciate all feedback and are keen to discuss the points highlighted here in further detail.
Please note that I am writing to you from the Timothy Oulton Customer Experience team based in the United Kingdom, that considered we will do all we can to assist you as swiftly as possible. Thank you for your patience and understanding.
I will reach out to you shortly, in the meantime please do not hesitate to contact our Gallery teams.
Warm regards,
Chloe
The Timothy Oulton Team
The store is simply AMAZING with so…
The store is simply AMAZING with so many brilliant original things to create wonder and big smiles as you walk around. As I explored the store the delightful Olivia came over and said hello and started to share some great info with me about the pieces I was most interested in. Her energy was wonderful and uplifting and very welcoming and engaging. She's definitely an asset to the store and having added me to the mailing list then after I left she very kindly sent me some info on the yellow submarine piece that really caught my attention. Great place and great staff, as her colleague was also great and very engaging, but apologies I don't remember her name.
June 16, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Robbie,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Great service in store and at home
Olivia at King’s Road store was fantastic. Giving great advice, ensuring my kids were happy so I could look round and offering an invaluable service at our home to ensure the sofa we wanted could fit.
May 27, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Fiona,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia at our Flagship Bluebird Gallery and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Olivia bent over backwards to help us…
Olivia bent over backwards to help us with our purchase. Noting was too much trouble and her customer service was stunning. Beautiful product and a beautiful store.
May 10, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Katea,
Thank you for your kind review, it is great to hear of your experience with the wonderful Olivia and we look forward to sharing this with our Bluebird gallery team!
We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
I had questions concerning the Alrae…
I had questions concerning the Alrae chair and Chelsea was absolutely fantastic! She answered all of my questions and took close-up pictures of the chair. She also provided me with the contact information for the US stores. Truly a lovely experience!
May 27, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Kristen,
Thank you for your kind review, it is great to hear of your experience with the marvellous India! We hope to host you again very soon, and in the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Olivia Streeten was most helpful with a…
Olivia Streeten was most helpful with a lovely disposition. An asset to any organisation
May 7, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear George,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia at our Flagship Bluebird Gallery and very much look forward to sharing your kind words with her.
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Niloofar is an ace
Niloofar Tehranian is amazing. Very glad she’s our rep. Handled our order in a professional and friendly manner. Highly recommended!
May 13, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Alister,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased you had such a great time selecting your Timothy Oulton pieces with Niloofar and hope they bring you many years of comfort!
We look forward to hosting you again soon, please do reach out anytime should you have any further enquiries.
Warm regards,
Chloe
Timothy Oulton
Sam has always answered all my…
Sam has always answered all my immediately, politely and offering the correct information that I needed.
May 9, 2025
Unprompted review
Reply from Timothy Oulton UK
Hi there,
Thank you for your kind review, it is great to hear of your experience with the wonderful Sam and we look forward to sharing this with our Bluebird gallery team! We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
Innovative and quality shopping experience …
Shopping at the Tottenham Court Road branch is always a pleasure and our recent visit was no exception. Anita was exceptionally attentive and helpful (as always) and provided good advice regarding our purchase options when we explained what effect we were looking for in our new home. We were made to feel that our custom was valued and we will certainly be making further purchases from this high quality and innovative company.
April 19, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Karen,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Anita and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Olivia was extremely helpful and…
Olivia was extremely helpful and efficient. What a lovely shopping experience she created for me. She responded quickly to emails and was extremely helpful and welcoming in store.
May 4, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Emma,
Thank you for your kind review, it is great to hear of your experience with the wonderful Olivia and we look forward to sharing this with our Bluebird gallery team! We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
India and Carolyne professionality and kindness
Dear India and Carolyne, thank you very much for the great professionality and the special kindness demonstrated during our visit of this morning in Kings Road shop! We will came back agains very soon and then again, and again, and again! Diego and Francesca Vaiano, from Rome
April 19, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Diego,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Carline and India at our Flagship Bluebird Gallery and very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Rupert Allen - Excellent Service
Rupert Allen was super kind, helpful, knowledgeable and with excellent raste.
January 22, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Catherine,
Thank you for your kind review, it is great to hear of your experience with Rupert and we look forward to sharing this with our team in the US.
We hope to host you again very soon, and in the meantime do let us know if we can assist with any queries.
Warm regards,
Chloe
Timothy Oulton
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