I used a key cutting self service machine in Nottingham and when I returned home and tested the key it did not fit the lock. I took the key to Timpson shop in West Bridgford and had a new key cut. Ver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few days ago I took my 45-year old RADO Quartz Ladies Watch (Model: Florence) to Timpson in Brecon in search of a new battery. This very complicated, and expensive, watch needed careful attentio... See more
Company replied
I had a great experience with Gary at Timpson in Bluewater. From the moment I arrived, he was professional, friendly, and extremely helpful. He took the time to explain everything clearly, provided... See more
Company replied
I took a pair of trainers into Timpsons on Tavern St in Ipswich to see if an area of ripped suede and stitching could be repaired. John was immediately helpful and said he could certainly mend the are... See more
Company replied
Company details
Written by the company
House Signs, Zippo Lighters, Shoe Care, Personalised Gifts and more from the name you can trust! - timpson.co.uk - Over 500 shops in the UK offering House Signs, Zippos, Shoe Care, Key Cutting, Personalised Engraving, Watch and Shoe repairs.
Contact info
United States
- customer.support@timpson.com
- www.timpson.co.uk
3.5
Average
10K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had my shoes heeled in Carmarthen…
I had my shoes heeled in Carmarthen Tesco south wales and they were badly done as one of the heels was lost and the other came straight out. I went back and the lovely guy Pete admitted they were not the right heels and put them right for me he was so kind and didn’t charge me as it was his colleagues mistake. Thank you Pete for sorting my expensive gorgeous shoes
February 21, 2026
Unprompted review
Reply from Timpson
Thank you for your lovely feedback! We’re really pleased to hear that the issue with your heels was put right and that Pete was so kind and helpful in resolving the mistake for you. We really appreciate you taking the time to share your experience at the Tesco Carmarthen store!
Good service again
We're always confident in the service that Charles at Morrisons in Totton iand he's always friendly and helpful.
February 25, 2026
Unprompted review
Reply from Timpson
Thank you for your lovely feedback! We’re really pleased to hear you’re confident in the service at the Morrisons Totton store and that Charles is always friendly and helpful — we really appreciate you taking the time to share your experience!
Went here to get two small keys cut for…
Went here to get two small keys cut for a padlock as needed more for a building site security gate. Said he couldn't cut them but if I bought a Timpsons padlock from the shop it comes with three keys and he could cut two more. 'Padlock with 3 keys is £5.99'... 1 minute later he cut two new extra small keys for it.... 'That's £23.95'. Absolute scam!!
February 26, 2026
Unprompted review
Reply from Timpson
We’re sorry to hear about your experience at Timpson and that you felt the pricing was not made clear. We always aim to be upfront about service costs, and we apologise if this was not your impression on the visit. Your feedback will be shared with the store team so we can review how this was handled. If you would like to discuss this further, please contact customer.support@timpson.com
Massive delay and no communication
I bought a pair of shoes at the Mayfair branch in mid December. I was told at the time that the shoes would be repaired by early January. I stopped by the store twice (in January) and no one was able to provide an update. I was only told that the factory was very busy. I followed up via email and got a reply on 5 February stating that the shoes would be ready in 2-3 weeks. It will be 3 weeks tomorrow (26 Feb) and I have not heard anything back... I suspect that there will be more delays, albeit no one is capable of explaining why that is. Very unreliable and very poor customer service!
February 25, 2026
Unprompted review
Reply from Timpson
We’re very sorry to hear about the delay and the frustration this has caused. This is not the service standard we aim to provide. We apologise that you have not received clear updates regarding your shoes. Your feedback will be shared with the team responsible, and we would encourage you to contact customer.support@timpson.com so we can look into this matter and provide a proper update on your order.
Pocket zip replacement.
Right hand pocket replaced on my green waterproof jacket, very happy with the finished item, thank you.
January 16, 2026
Unprompted review
Reply from Timpson
Thank you for your feedback about Timpson. We’re really pleased to hear you’re happy with the replacement of the right-hand pocket on your waterproof jacket — it’s great to know you’re satisfied with the finished item.
We appreciate you taking the time to share your comment.
Outstanding Member of your team.
I am referring to the guy working at the Timpson Kiosk in Highwoods Colchester Branch. I have been a customer here for years and this guy has always been friendly, polite, hard working and very professional. He did a great job on my boots, I will get years more wear out of them now. I live in France but used to live in Colchester so always wait to get my repairs done when I'm over on a visit. Really nice work as always. He honestly is a credit to your company. Thank you.
February 19, 2026
Unprompted review
Reply from Timpson
Thank you for your wonderful feedback about Timpson at the Highwoods Colchester branch. We’re delighted to hear the team member has consistently been friendly, polite, professional, and has done such a great job repairing your boots — it’s fantastic to know you’ll get many more years of wear from them.
It’s especially lovely to hear you choose to visit when you’re back from France, and we really appreciate you taking the time to share such kind words.
Timpson in Richmond is brilliant
Timpson in Richmond is brilliant! I took some very worn (but much loved) boots to them recently and they practically rebuilt them. I’m so impressed and very grateful to the lovely staff there.
Thank you!
February 4, 2026
Unprompted review
Reply from Timpson
Thank you for your wonderful feedback about Timpson in Richmond. We’re delighted to hear the team were able to restore your much-loved boots and that you were so impressed with the result — it’s great to know you felt well looked after by the staff.
We really appreciate you taking the time to share your kind words.
Timpson Shoe Repair Shop Oban
Timpson Shoe Repair Shop, Oban
Brilliant repair to my Scholl clogs - new all in one sole plus stitching, colouring and polishing of leather strap. As good as new for less than half the price. So pleased that I took an even older pair in with the same result. Really delighted. Thank you so much!
February 23, 2026
Unprompted review
Reply from Timpson
Thanks for your lovely feedback! We’re really pleased to hear you were delighted with the repair work on your Scholl clogs at Timpson in Oban. It’s great to know the team restored them so well and provided good value, and we really appreciate you taking the time to share your experience!
Went for a Motorcycle key at Waltham…
Went for a Motorcycle key at Waltham Cross by a man named Harrison.
Fantastic polite and great with customer service and item. He cut the key immediately and was just brilliant.
The key worked first time in the bike.
Would visit Waltham Cross again because of outstanding service. 10/10
Give him a pay rise...
February 23, 2026
Unprompted review
Reply from Timpson
Thanks for your lovely feedback! We’re really pleased to hear Harrison provided fantastic, polite service and that your motorcycle key worked first time at Timpson in Waltham Cross. It’s great to know you had a 10/10 experience, and we really appreciate you taking the time to share your review!
Fantastic human service
Fantastic human service. Tried to use a machine in Tesco to cut a new key. Machine seemed effective until no new key appeared. Contacted Timpson via their web chat they arranged for me to be able to go into a shop and get a free key cut service. On arrival to the shop Connor was awaiting my arrival and instantly cut me a new key. Fantastic customer service!
September 4, 2025
Unprompted review
Reply from Timpson
Thanks for your lovely feedback! We’re really pleased to hear Connor was able to help quickly and provide fantastic service after your experience with the machine, and that you received such great support from the team at Timpson. We really appreciate you taking the time to share your experience!
Watch battery
Went into the Sevenoaks branch to get a new watch battery and a link removed. The gentleman that served my wife was highly professional and exceptionally kind. Will use again.
February 21, 2026
Unprompted review
Reply from Timpson
Thanks for your lovely feedback! We’re really pleased to hear the team provided highly professional and kind service with your watch battery and link removal at Timpson in Sevenoaks. We really appreciate you taking the time to share your experience and look forward to seeing you again!
It's the attitude that makes the difference
Hi! I am happy to give 5 stars to Ricky Sheldon, who yesterday went the extra mile to get my spare car key working. I met him at Timpson ASDA, Newtown Road, Nuneaton, Warwickshire. Thank you!
February 20, 2026
Unprompted review
Reply from Timpson
Thanks for your lovely feedback! We’re really pleased to hear Ricky Sheldon went the extra mile to help get your spare car key working. It’s great to know you gave him 5 stars, and we really appreciate you taking the time to share your experience!
Passport photos
Sorted out our passport photos at Timpson in Bromborough.
Helen was very polite and helpful.
Made applying for our passport alot easier.
Thanks for your help Helen. Would certainly recommend.
February 19, 2026
Unprompted review
Reply from Timpson
Thank you for your lovely feedback! We’re delighted to hear Helen provided such polite and helpful service when sorting your passport photos. It’s great to know the process was made easier for you, and we really appreciate your recommendation. Hope to see you again!
Problem solved!
Having had a problem with one of Timpsons key cutting machines I went to Timpsons outside Tesco in Burnage. Here I spoke to Dave (employee ref 5169). What a great experience, nothing was too much trouble. He went above and beyond to remedy the problem (1 of the keys hadn't been cut) and what a credit to Timpsons. An excellent job done 👍.
February 19, 2026
Unprompted review
Reply from Timpson
Thank you for your lovely feedback! We’re delighted to hear Dave went above and beyond to resolve the key cutting issue during your visit to Timpson. It’s great to know the problem was sorted and that you were happy with the service. We really appreciate you taking the time to share your experience and hope to see you again!
Tom at Timspon Asda Tunstall is…
Tom at Timspon Asda Tunstall is absolutely phenomenal he helped me and was super patient kind and chatty! Could not of asked for better customer service, thank you so much for your help!
February 20, 2026
Unprompted review
Reply from Timpson
Thank you for your lovely feedback! We’re delighted to hear Tom provided such patient, kind and phenomenal service during your visit. We really appreciate you taking the time to share your experience and hope to see you again!
Took a coat in for dry cleaning in…
Took a coat in for dry cleaning in Timpsons Coleraine Asda. The guy spent 10 minutes telling me why I shouldn’tleave it in. Will take 2 weeks and then changed to 3 weeks when I said ok. Tried then to put me off by the price it would cost! As if I hadn’t thought of that. I was delighted that Timpsons had taken on dry cleaning as so handy to leave in. My advice..stick to key-cutting!
February 21, 2026
Unprompted review
Reply from Timpson
Thank you for taking the time to share your feedback. I’m sorry to hear that the advice you received about the dry cleaning service felt discouraging — that is certainly not the experience we aim to provide at Timpson.
The intention should always be to make sure customers are fully informed about turnaround times, suitability of the service and cost before leaving items with us, but I apologise that this came across the wrong way. Your comments will be passed on for review to help improve how this is communicated in future.
We really appreciate you bringing this to our attention.
connor the manager at simpsons
connor the manager at simpsons, sainsburys torquay has given me a great and excellent service, its a pleasure to me somebody so helpfull and friendly!
richard
February 21, 2026
Unprompted review
Reply from Timpson
Thank you for your lovely feedback, Richard! We’re delighted to hear Connor provided such great, friendly and helpful service during your visit to Timpson. We really appreciate you taking the time to share your experience and hope to see you again!
Timpson's By-Line is 'Great Service by Great People.' I believe them.
I recently went to Timpson in Farringdon to get some keys cut. It was very friendly, efficient and quick. Today I went to Timpson in Queensway in London to get a further set of keys cut and received excellent technical and customer support from Chris, who is the Branch Manager. When I went into the Branch, I wasn't the only person around and noticed that other customers were also looked after very well.
There is a lot of equipment on site for staff to utilise in carrying out the technical part of their work. All the keys worked perfectly so the technical side went well. Above the technical qualities, there is the friendly and personal service that I experienced and this was exceptional. For once the company by-line rings true, It is 'Great Service by Great People.'
February 20, 2026
Unprompted review
Reply from Timpson
Thank you for your wonderful and detailed feedback! We’re delighted to hear you experienced such friendly, efficient and technically accurate key cutting service during your visits.
It’s great to know Chris and the team provided such excellent customer and technical support, and that all the keys worked perfectly. We really appreciate you taking the time to share your experience and your kind words about the service ethos. Hope to see you again!
Went into Hastings store in sainsburys…
Went into Hastings store in sainsburys on sedlescombe rd. I wanted the charging port replaced on an iPhone . He didn’t have it in stock but called another store that also didn’t have it in.
He then went above and beyond to clean out my charging port , and got it to work again !! Was having a rubbish day and this cheered me right up . Thank you Rob ( gadget)
February 20, 2026
Unprompted review
Reply from Timpson
Thank you for your lovely feedback! We’re delighted to hear Rob went above and beyond to help clean your charging port and get your phone working again during your visit. It’s great to know the service helped brighten your day, and we really appreciate you taking the time to share your experience!
1-star for the Beaconsfield store (in…
1-star for the Beaconsfield store (in Sainsbury's). Joke of a place. Only used it twice and disaster both times. Most recently, I took in decent shoes for new Dainite soles. Quoted 2-3 weeks via their Northampton workshop. Paid a deposit. 4 weeks later my shoes were still "in transit" to the workshop. Took many visit, phone calls and emails to get my shoes back, undone. Find somewhere else.
February 19, 2026
Unprompted review
Reply from Timpson
We’re very sorry to hear about your experience at our Beaconsfield store. This is not the standard of service we aim to provide, and we completely understand your frustration with the delay and lack of updates regarding your shoes. Please contact our Customer Support team at customer.support@timpson.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.