Tiny Box Company Reviews 

3,620
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 851 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness and elegant appearance, often exceeding expectations. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged to prevent damage. People appreciate the excellent customer service, which includes helpful staff, good communication, and flexible options like low minimum order quantities and bespoke designs. However, some customers also noted issues with delivery companies, experiencing lost packages or damaged boxes upon arrival. A few other people also felt that the quality of some products was not as expected, with some boxes arriving faulty or not meeting the advertised luxury standard. There were also instances of dissatisfaction with custom orders, citing a lack of progress and unprofessional service.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, sturdiness, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products, with... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speedy and prompt... See more

Order

People report positive experiences with order, praising the prompt communication, efficient processing, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the prompt, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more

Company replied

Rated 5 out of 5 stars

I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more

Company replied

Rated 5 out of 5 stars

My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent th... See more

Company replied

Rated 5 out of 5 stars

Great product and efficient after sales service. Shame about Evri couriers who have a poor reputation that is well deserved . They failed to deliver the package. The order was sent out again without q... See more

Company replied


Company details

  1. Packaging Supply Store

Information provided by various external sources

We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,620)

740 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic choice of products, really good quality

December 11, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review!

Rated 5 out of 5 stars

Perfect boxes for gifts at reasonable price

Perfect boxes for gifts I bought of all different sizes. Very good quality and despatch was very quick. Reasonable prices too. Will definitely use this company again as I am super impressed.

December 11, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review!

Rated 5 out of 5 stars

The box was just right and I was…

The box was just right and I was pleased to see that there was a piece of foam insert too. So beautifully packaged also. Thank you for excellent service.

December 10, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! Your feedback has also been passed onto our warehouse team!

Rated 5 out of 5 stars

Second time I’ve ordered from Tiny Box…

Second time I’ve ordered from Tiny Box and again excellent customer service. Super fast delivery even though we are at a busy time of the year. Very pleased with the boxes I purchased they are high quality.

December 9, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! We're so pleased you were happy with the order!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, and good quality boxes for clothes

December 9, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review! Have a wonderful festive season!

Rated 5 out of 5 stars

Perfect

Perfect, quality and arrived in time

December 9, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review! Have a wonderful festive season!

Rated 5 out of 5 stars

Even for just a couple of boxes

Even for just a couple of boxes, so a low value order the product and service is first class.

December 8, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review! Have a wonderful festive season!

Rated 5 out of 5 stars

Everything excellent

I an a frequent custom of Tiny Box Company - I use their gift boxes for my small business orders. Excellent quality, excellent prices and excellent customer service. Thank you!

December 22, 2025
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! Have a wonderful festive period :)

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, great products, good information sent every step of the way

December 7, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review! Have a wonderful festive season!

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