Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more
Company replied
My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent th... See more
Company replied
Great product and efficient after sales service. Shame about Evri couriers who have a poor reputation that is well deserved . They failed to deliver the package. The order was sent out again without q... See more
Company replied
Company details
Information provided by various external sources
We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.
Contact info
Unit 1 & 2 Bluebell Business Estate, Sheffield Park, TN22 3HQ, Uckfield, United Kingdom
- 01825723832
- hello@tinyboxcompany.com
- www.tinyboxcompany.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Courier mislaid first order
Courier mislaid first order, contacted Tiny Box Co. and immediately responded and resent my order, excellent service many thanks well done
December 6, 2025
Reply from Tiny Box Company
Thank you for the review! I am sorry that the original order was lost, but glad that we were able to sort it for you so quickly. Have a wonderful festive season!
Didn’t arrive on time and slightly…
Didn’t arrive on time and slightly damaged but very cheap
December 6, 2025
Reply from Tiny Box Company
Hi Sean,
Thank you for taking the time to leave a review.
We’re very sorry to hear that your order arrived damaged. We did note that we weren’t contacted about this issue prior to the review being left. If you ever experience a problem with an order, don't hesitate to get in touch with us within 7–14 days and include photos of the damage, so we can investigate and resolve the matter for you as quickly as possible.
Reply from Tiny Box Company
Thank you for the review! Have a wonderful festive season!
Just what I needed & good value
Quick delivery, good quality, just what I needed. Really sorry about previous review ,mixed you up with another company with Tiny in their name, that I had problems with. Merry Christmas.
December 6, 2025
Reply from Tiny Box Company
Thank you for the lovely review! Not to worry at all - these things happen! Merry Christmas to you too :D
Reply from Tiny Box Company
Thank you for the review! Have a wonderful festive season!
Quality boxes in dinky sizes
This company provides quality boxes in small sizes I haven’t found anywhere else. You can buy individually or in large quantities. The website is easy to use and the service very good. I wanted boxes of a very specific size and was able to get what I needed.
December 5, 2025
Reply from Tiny Box Company
Thank you for the lovely review! Have a wonderful festive season!
Great product (small cube box) and…
Great product (small cube box) and accessories available able too.
Well packed and decent value
December 5, 2025
Reply from Tiny Box Company
Thank you for the review! Have a wonderful festive period!
This is lovely company to deal with…
This is lovely company to deal with and the boxes are good value. I have bought many different sorts of boxes from them and my favourite are the black magnetic ones that look really classy.
December 4, 2025
Reply from Tiny Box Company
Thank you for the lovely review! The magnetic boxes are so beautiful aren't they! Have a wonderful festive period!
Boxes arrived nicely packed
Boxes arrived nicely packed. I am very pleased with them.
December 4, 2025
Reply from Tiny Box Company
Thank you for the review! Have a wonderful festive period!
My go to packaging company
I've been using tiny box company for a few years now.
Their prices are competitive and they have a huge range. Delivery is always fast and the products considerately packed without excessive packaging.
When I have had questions they have always been fast to answer and helpful.
December 4, 2025
Reply from Tiny Box Company
Thank you for the review! Your feedback has been passed on to our warehouse team as well. Have a wonderful festive period!
Reply from Tiny Box Company
Thanks for the review! Have a wonderful festive season.
Good quality box
Good quality box, easy to assemble and felt sturdy. Quick delivery too.
December 4, 2025
Reply from Tiny Box Company
Thank you for the review! Hope you have a wonderful festive season!
Quick delivery & excellent packaging
I was struggling to find the right sized box for my gift and stumbled across this website. What an absolute find! I have saved this company as they will be my go to for anything like this from now on. The box was delivered quickly and in excellent packaging to prevent damage. Super impressed! Thank you (sorry for the late review)
November 4, 2025
Reply from Tiny Box Company
Thank you for the lovely review! We are so glad that you found us and are pleased with everything! Looking forward to your future orders & hope you have a wonderful festive season.
Excellent Service from Tiny Box Company…
Excellent Service from Tiny Box Company
Katie Drury and the team at Tiny Box Company were fantastic to work with on a recent project which required quick responses and tight turn arounds. Could not recommend more highly!
November 1, 2025
Unprompted review
Reply from Tiny Box Company
Thank you for the lovely review! We're so pleased that Katie was able to help with your recent project. Your feedback has been passed on to her (:
Really helpful
Really helpful
Straightforward ordering and excellent customer service - thank you
November 26, 2025
Reply from Tiny Box Company
Thank you for the lovely review!
Reply from Tiny Box Company
Thank you for the review!
Great product & good communication on…
Great product & good communication on queries.
November 25, 2025
Reply from Tiny Box Company
Thank you for the review!
Excellent quality items
Excellent quality items. Easy to understand the site, sizes and payment. Quick delivery.
November 25, 2025
Reply from Tiny Box Company
Thank you for the lovely review!
Charged full price for sale item, received defective boxes
I ordered 3 large Kraft magnetic boxes, which were a special discounted price at 2pm via email. I was charged full price. One of them doesn’t close at all, the magnets don’t line up, another one has a dinted corner and looks messy, only one of them is to standard. I ordered other sizes as well, and have ordered these same boxes in the past which were better quality. Disappointed to get “sale” and defective items at full price. I did contact them via email straight away and I never received a response. Order number: TBC1315251
November 28, 2025
Unprompted review
Reply from Tiny Box Company
Hi Joel,
Thank you for taking the time to leave a review.
I am sorry to hear that there were issues with this order. Unfortunately, you have not provided an order number or any contact information, so I cannot look into this further.
Edit: Thank you for providing the order number. I cannot see that any emails have come through to us from the email address provided on your order, which is why you haven't received a response. If you want to forward the email on again to hello@tinyboxcompany.com with images of the issues, a member of our customer service team can look into this and get it sorted for you asap.
Regarding the pricing - I have had a look and can see that you were charged more for these boxes. This could have happened if the item was in your basket before the flash sale went live as the basket would have needed to be re-loaded to show the correct discount. I have also seen that you used the Black Friday promotional code. You wouldn't have been able to use both of these promotions at the same time; however, I have issued the difference in payment to the original payment method used. This should be with you within 2-5 working days.
Reply from Tiny Box Company
Thanks for your review!
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