Tiny Tots Direct 

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See what reviewers are saying

Rated 1 out of 5 stars

This company SUCKS big time, will give me refund for something they did wrong, Now I am stuck with this items and they want me to pay for the return shipping, when they made the error Bad Amazon comp... See more

Rated 1 out of 5 stars

Ordered toilet paper from this company in March. It is now May 15th. Never received order, a refund or an email stating when I will receive it. This company is a sham and if I ever receive the ite... See more

Rated 1 out of 5 stars

Only company blaming Covid for their inability to supply any sort of delivery update. Run don’t walk away from this company. Their customer service is also awful.

Rated 1 out of 5 stars

I am not actually satisified with my experience at all. I placed an order ID is #102743 on the 23rd November I tried to get into check what the status of the order was only to find I am una... See more

Company replied

Company details

  1. Baby Store

Information provided by various external sources

We are a leading online provider of nursery and baby products aimed at children under 36 months. Based on traditional values our aim is to deliver high quality products, big brands and an outstanding service, whilst providing great value for money and a hassle free shopping experience. We offer a wide range of products, accessories and equipment, stocking all of your favourite brands, including Maxi Cosi, Fisher Price, Tomy, Cosatto, Quinny, Obaby and Lindam.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service,top prices!

Brought the cosato kumfi kip cotbed mattress cheapest on web I could find. Tiny tots service is fantastic they kept me informed and I could keep track of my order status on their website. Delivery was very reasonable and very quick.
All together very happy highly recommend and mattress in perfect condition and just as described.
Fantastic prices!

January 12, 2012
Unprompted review
Rated 1 out of 5 stars

i have not heard about the good i purched

i have no response which is very disappointing

January 10, 2012
Unprompted review
Tiny Tots Direct logo

Reply from Tiny Tots Direct

Hi Said,

Thank you for your review.

I have just taken a look at your order and can see that the item is on pre-order for delivery at the end of January 2012. This was stated when you purchased the item with us. We therefore would not be back in touch until the item has been dispatched to you.

If you do not wish to wait for the item we can offer you a full refund immediately.

Please feel free to contact me directly on 0800 085 5840.

Kind regards,

Claire
Tiny Tots Direct

Rated 5 out of 5 stars

Lived up to price match promise

I saw a booster seat for the cheapest price on Tiny Tots, but saw a balance bike for cheaper on another website. I contacted Tiny Tots and they not only beat the cheaper price, but I then also qualified for free delivery. The goods took a week to arrive; I was kept up to date via email on the status of the order.

January 10, 2012
Unprompted review
Rated 5 out of 5 stars

brilliant customer service

I am very happy with the service I was given, I had updates on my order status on a regular basis, staff are very friendly and helpful, would def use again.

December 23, 2011
Unprompted review
Rated 4 out of 5 stars

Fast, efficient service

I bought 2 items from this store, which were delivered within a few days with no problem.

I would certainly purchase from them again:)

December 13, 2011
Unprompted review
Rated 5 out of 5 stars

Great service

simple to place order, good service, quick to respond to queries and informed me when order had been processed.

December 12, 2011
Unprompted review
Rated 5 out of 5 stars

Great service and low prices

Excellent service. Product could not be found cheaper else where. It took a little while to be dispatched but once it did, I got an hour time slot for delivery so didn't have to wait in all day. Haven't had to return any thing so can't comment on their aftersales service.

December 9, 2011
Unprompted review
Rated 5 out of 5 stars

Great seller

I bought a couple of child gates for my new home from tinytots. The delivery was very quick and everything well packaged. They seem to have a great selection of products. They were the only online retailer selling the Lindam Sure Shut Deco gates! Great!

December 6, 2011
Unprompted review
Rated 1 out of 5 stars

the star tells the story so far

I am not actually satisified with my experience at all. I placed an order ID is #102743 on the 23rd November

I tried to get into check what the status of the order was only to find I am unable to log on.

I telephoned yesterday and was told I would get a call straight back to tell me what was happening and not a word since until your email asking for feedback?

I await some indication as where / when /why

November 30, 2011
Unprompted review
Tiny Tots Direct logo

Reply from Tiny Tots Direct

Hi Emily,

Thank you for your review.

We had tried calling you back yesterday but was unable to get through, so sent an email to the email address provided on the order advising of the timescales and alternative options.

As I have just explained on the telephone I will personally call you again tomorrow with an updated eta.

As a gesture of goodwill - for any inconvenience caused by the missing email and delay, we have added a Baby Art Magic Box to your order free of charge.

Many thanks,

Claire
Tiny Tots Direct

Rated 1 out of 5 stars

not impressed

ordered book for toddler, the packaging was rubbish just a polythene bag, when it arrived the corner of the book was bent and dented. How could i give that as a gift?

November 29, 2011
Unprompted review
Tiny Tots Direct logo

Reply from Tiny Tots Direct

Hi Leigh,

We are very sorry to hear of the problems you experienced with the packaging for your order and for any inconvenience it has caused for you.

I will be in touch with our warehouse to get to the bottom of this. We will get another book out to you free of charge this week and give you a call shortly to discuss the issues further with you.

Once again, apologies for any inconvenience caused.

Kind regards,

Steven
Tiny Tots Direct

Rated 5 out of 5 stars

Fantastic

After finding the baby monitor I wanted the next challenge was to find it at a reasonable price. After searching the Internet high and low I finally came across Tiny Tots Direct which sold the monitor for £40 less than anywhere else I'd seen. I was chuffed when delivery was free, and it turned up within a few days. I'd highly recommend the website to family and friends and will definetly be buying from there again.

November 28, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, free delivery and recieved the product the next day. Would recommend using this website.

November 23, 2011
Unprompted review
Rated 5 out of 5 stars

Would buy here again

Cheap and when the delivery van was pinched enroute they sent replacements immediately with a gift to say sorry. Many thanks to Claire for sorting everything out. Would recommend to anyone!

November 18, 2011
Unprompted review
Rated 5 out of 5 stars

Great service and great price

Great easy to use website we had no problems finding all the bits we wanted. We found the stuff we ordered was the cheapest with tinytotsdirect over anywhere else on the web. Fast delivery and great help from customer support. Highly recommend.

October 17, 2011
Unprompted review

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