TissotReviews 

Purchased 2 Tissot ..One Prx watche at Bloomingdales.....Seemed OK until the crown fell out of one of them...Owned for less than 1 year....sent back to Tissot....and ITS BEEN 4 MONTHS OF BACK AND FORTH ANOUT PAYMENT FOR UNDER WARRANTY PART...... I've had to make 3 or 4 different phone calls at least 7 to 10 emails.....
He'll wait on hold for 45 minutes that happened at least 3 times.....been hung up on twice...They keep wanting to charge me and I've had to go back and forth with them it's ridiculous...... Now I just called up to check on the watch apparently it's ready for them to send it back to me but now they're trying to charge me again for it $95 I'm like what the f***.... Will never Buy another TISSOT product ever... The right hand definitely does not know what the left hand is doing over there at the service center.....

I left my watch in official service company in Greece for a battery changing and after many calls i took it back 23 days later without any information and of course they didnt replace the battery.

Excellent service from Tissot. An adjustment to the bracelet of my watch was done recently in such a smooth and professional way.
Customer service is superb; just could not be bettered.
Thank you.

One star is too much for Tissot. The watch is actually a swatch rebranded and mine is a tachymeter400 supposedly waterproof (it is not) and timer doesn’t reset. It stopped because of salt water damage when I was swimming. They refused to accept it was not a problem with their seal. Cost me €500 to fix and never ever resets. Rubbish

Really disappointed with my Tissot watch which I bought in 2016. The numbers 2 and 10 fell off at one point so I had to send it off to be repaired and two weeks later the pin holding the bracelet to the watch keeps working itself out. Fortunately noticed but it really isn’t good enough from a luxury Swiss brand. My next watch will be anything other than a Tissot.

Excellent customer service. Good value for a quality product. Pre-paid return shipping was prompt and silver service for when it required inspection and battery replacement. They even sent a protective case. The online ordering and returns system is fast, easy and efficient. From my experiences, they seem to emphasise good customer care and satisfaction.

My husband thought if he spent a decent amount of money on a good watch it would be a lifetime investment. How wrong could he be. Prior to the 12 month mark we took it back to the shop where he purchased as the watch lost time. The watch came back and worked for a short period then the same thing happened however it’s now out of warranty and the shop where purchased said there is nothing can be done. To pay $700 for a watch to not last two years is totally unacceptable. We hope this review makes people think twice about purchasing a Tissot.

Okay Guys,
I have read all the reviews a man could read.

The theme suggests all Tissots will eventually fall apart.

This review is not to change your mind!

Today I have purchased a PR100
04/04/24.

Ironically only time will truly tell how this review will end up

…….to be continued

I recently received a Tissot watch as a gift, and while initially impressed with the brand's reputation and the watch's design, my experience has been far from ideal.

Shortly after using the watch, I noticed the second hand wasn't moving. Assuming it was a unique feature, I didn't think much of it. However, upon further research, I discovered it needed a new battery.

Disappointed, I contacted Tissot customer service for a simple solution. Unfortunately, my attempt was unsuccessful, forcing me to return the watch to the store. A supposedly routine battery replacement turned into a frustrating 5-week repair process, leaving me without my watch and feeling neglected.
.
Looking back, I realised similar experiences were shared in online reviews. My situation wasn't isolated but part of a larger pattern with Tissot products and customer service.

Advice for Potential Buyers:

While Tissot watches boast undeniable brand allure and aesthetics, consider the potential downsides:

Functionality issues
Lengthy repair times
Unhelpful customer service
Recommendation:

Do your research, read reviews, and prioritize brands offering reliable products and excellent after-sales support.

Big thanks for lovely watch Chemin des Tourelles Powermatic 80 Lady and very fast delivery. Greetings from Denmark. K

Bought a Ladies T-classic automatic. It did not keep time and we took it back to the store twice during the warranty period; we were told there was nothing wrong and that we had to get used to wearing an automatic watch. Basically it was our fault Third time we took it back they acknowledged that something was wrong. By this time - surprise - warranty had expired. They agreed to give us a discount and perform a full service. The service has a warranty of 24 months. Less than two months after the service, the watch again stops functioning. They now refuse to honour the warranty and accuse us of ´wrong manipulation’ evidenced by scratch marks. These marks existed before the first repair/service (as noted by the store when we brought the watch into the store) they performed but they insist the contrary. Very frustrating as we have so far paid 600 euros for a watch that has never worked properly.

I bought a Tissot watch. After 8 months start failing by 10 minutes every 2 to 3 days. I thought it was low battery. I took it to Tissot shop in Rockingham, I was told it would take 2 to 3 weeks to change a battery so, I went to a technician to put a new battery in 5 minutes but the problem continue. I went back to the store where I bought the watch for inspection. I have received a quote of 300 dollars to repair the watch. Stores says someone else opened the watch, therefore no insurance. My point is how a watch like Tissot fails after 8 months. Now I will put a watch in any draw and I will buy a new watch but different brand obviously.

I sent my old Tissot to the service centre and was advised it was obsolete - basically, if they can’t swap out their Chinese movements for a new Chinese movement, they don’t want to know. They sent me a £100 voucher against a new watch, I chose a seastar quartz which stopped after 12 hours. I tried to return it by printing their returns label and taking it to a dhl service point where it sat for five days, after which they rang me and told me to retrieve it, implying I was somehow at fault. They then said they would send a courier to collect it today, which didn’t happen. This is what happens when legacy brands are subsumed by conglomerates. My old, real Tissot is now with a master watchmaker for a full service.

Sent my Tissot Watch to UK service centre at Southampton, as it wasn't working. Repair no. 227272125. Watch was sent back saying because of it's age the parts were no longer available, and it was not possible to service it. On the off-chance, I took the watch to a small market stall in York to see what they thought. The stallholder tested the watch. It "had a pulse", so he opened it up and lubricated it a little as the mechanism was really dry. It now works perfectly. Oh, and parts are available, as we checked in a catalogue for future reference. Shame on Tissot for not really bothering to look at the watch. Clearly not enough money in it for them. This is the first bad review I have ever written. Jon, in York.

I purchased Tissot official brown leather strap (lugs 15 mm). After 2 weeks it began falling apart. The customer service failed to be helpful in this regard. I am so disappointed and would not be buying anything from Tissot ever again (I decided to leave a review only now since this morning they’ve sent me their advert and reminded me about themselves).

Bought a watch for £610 it arrived with a broken clasp, I shipped it to them along with the warranty card and the tag. They emailed me saying I had not included the warranty card despite it being in the box when I shipped it. Joke of a company.

New watch only 5 months since purchase. It stopped suspect battery, had to send it to Tissot otherwise loose guarantee if taken elsewhere. Complained to Tissot about battery not lasting, said watch might have been sitting in store for long time. Watch was expensive, would have thought they could change battery before sending it (online purchase), are they not a prestige company who want to maintain a reputation? Then to make matters worse it will take them 8 to 10 weeks to return the watch. 8 to 10 weeks to change a battery and post it back. I do not call that quality service. I will not buy from them again and recommend you do not also.
Tony

My wife bought me a tissot mens watch for my 70th birthday looks really good, very sporty looks expensive, it was 400 quid, so not bad, BUT it loses 5 mins a day, every day, can’t be bothered to send it back, I won’t buy another, I’d advise you not to either !

I’ve taken my tissot into Ernest jones today i bought it 3/12/22 it as stopped working think it may be battery staff told me they have to send it away and the waiting time is 3 months so does this mean I have lost 3 months of my guarantee what a joke update on this poor review I’ve given tussore and Ernest jones I would like to say a big fat SORRY for this review.because I’ve received a message that my tissot is ready for collection happy days

I mistakenly believed that Tissot were a quality watch company. The Tissot Touch watch that my wife bought me as a wedding gift stopped working. I sent the watch to Tissot for repair and service. They have replied to say that the parts for this watch are now obsolete and no service or repair can be offered. The watch is 16 years old. I had mistakenly believed this watch would last me a lifetime. If you are looking for a quality watch that you can keep for an extended period of time please avoid Tissot. Absolutely disgraceful Tissot.