Titan Airways Reviews 

We were on a replacement BA flight to Lanzarote on 18th March. Agree with other people aircraft more modern & comfortable than BA. But we had over an hr sitting on the tarmac at Gatwick whilst luggage was moved from the front to back hold due to the aircraft not being full & uneven weight distribution. Surely this was known when bags were loaded & could have been actioned then or asked passengers to move? Such a frustrating experience & in all my years travelling never experienced that before. Maybe I have been lucky but others said the same. This was already on top of a delay. Not much better experience travelling home as some passengers were boarded then a lull for 40mins or so before more boarding?. Then as we get on board the flight attendant basically tells everyone to get to their seats quickly as our slot to leave is in 5mins. That was never going to happen. Once doors closed & we were thanked for being speedy the Pilot says we missed that slot & now a2hr delay! Incredibly 20mins later we were air bourne. The sceptic in me thinks he said that to make the original delay seem acceptable.

The replaced BA flight from Gran Canaria , Mon 17th March 14.50 was excellent.
The air craft was clean and the staff were amazing. So helpful and friendly.
A big shout out to Jess and Pete who went above and beyond to make us feel comfortable and offering fantastic service.
Thank you

The Titan Airways replacement 1900 flight from Gran Canaria far outstripped the equivalent BA flight on the outbound leg in virtually every aspect. Clean modern aircraft and staff worked hard to make it a good flight. Only down aspect was the toilet facilities. Having been told I the preflight announcement there were 3 on board one at the front and 2 at the back it turns out there was a mistake. Mid flight I went to the forward toilet as the rear had a large queue I was informed in the aisle that I shouldn't be using the forward loo as that was not really for passengers behind the unmarked line denoting Club Europe and would I go to the back. Not wishing to create a scene I did. However I did not appreciate being talked like a naughty schoolboy and if this was the case then make it clear and people might be aware. Minor thing but it marred what would have otherwise been a great flight

Left Banjul Gambia at 4.30 Friday 14th March. The flight was fantastic the food good. However I think Rocco the flight attendant needs a special review - what a lovely helpful person. The flight home had a few elderly people on board - one gentleman had a stroke in Gambia and was in a very bad way. Rocco assisted and helped in every way even in the toilet as the chap could hardly move. Well done Rocco whom I hope you get a special thank you.

Flight out to Tenerife 5/2/25, as a wet lease for BA. (Have flown multiple times with BA in Business class.) Plane was fine. Clean. Seats not quite so good, no "net" on seat in front for your bits and pieces. BA service was totally outshone by the Titan crew. Simon and Mark were brilliant. Unpressured, friendly, personable. Good drinks service, with refills easily obtained as required. So unlike the majority of the grim BA crew, who can barely look you in the eye, and serve everything in a very perfunctory way.
Don't worry if your flight gets subbed with Titan. Just enjoy.

Great flight, the aircraft was incredibly clean, spacious and comfortable seats. Lovely crew who were friendly and professional throughout the flight. In-flight food and drink service was very good. I was very happy with this flight which was a replacement for a BA service, it surpassed my expectations and was better than my outbound BA flight.

I was worried when I got the email saying no BA plane, but Titan Airways, but there was nothing to worry about at all. The plane was super clean, and all the crew were so nice and incredibly helpful. My daughter had a cold, and they brought her eucalyptus in hot water, a pillow and then later nasal spray and eucalyptus (again), without even being asked. The Next time I don't get a BA plane, I won't worry at all.

I was meant to fly Wizz air but received an email last minute saying titan airways would be flying me. I became a bit claustrophobic and nauseous on the plane, the lovely air hostesses went above and beyond to make sure I was okay, from changing my seat to allowing me leave the aircraft first, to helping me carry my luggage to offering me water and refreshments, they were so warm, so kind and so attentive, would 100% recommend. Unfortunately didn’t get their names but it was a 14:30 flight from Plovdiv to London Luton on 13/02/25

Charter flight with Titan Airways for recent ski trip. Planes were actually fine … although just a basic white colour / no apparent logo on outside … overall fairly comfortable for large number of passengers and luggage crammed onboard and all crew members were friendly, professional and attentive. Biggest criticism and issue is inability to pre book seating on flights … massive stressor as nervous flier being subjected to random seat allocation and therefore there is also no guarantee of sitting together on flight. Both flights we were allocated the very back rows of plane ( absolutely THE worst place to sit for any turbulence, engine noise and proximity to toilet) Check-in will not amend seat allocation. Also asked holiday company if could help pre flight and they put note request to Titan Airways saying nervous flier and please seat together and nearer front of plane. Completely ignored and disregarded by Titan Airways. Unlikely to fly with Titan again due to random seating allocation or use our usual Ski Holiday company too as this is a new system with charters they have started using.
Also, Innsbruck Airport check in chaos .. Austrian Air twice commandeered operational Titan Airways check in desks for themselves (although they had several in progress as it was) during check in process and moved entire queues of us across to adjacent queues TWICE despite fact our flight was boarding shortly and still many passengers had to get through security etc.

We returned from Crete on a Titan Airways A 321 as our BA flight had a problem. It was truly amazing! there was space even for my very tall partner who normally suffers huge discomfort. There was more knee space than our Economy Plus flight with BA long haul to Sã0 Paulo, Brazil, which can only be described as hell in the air! With these Titan planes I would travel to the ends of the world, never again with BA. Titan was fantastic in every way. 5 star.

We always fly Star Plus with Titan Airways. Our recent flight with them was from London Gatwick to Banjul in the Gambia, West Africa (ZT791) on the 29th November 2024. Our Cabin Crew Eliseo & Mariana greeted all of the passengers warmly on board. They were professional, polite, friendly & really attentive throughout our flight. The meal which was served was first class. Eliseo & Mariana are a true credit to Titan Airways. We were fortunate enough & really pleased to have the pleasure of the same Cabin Crew on our flight back to London Gatwick on the 13th December 2024 (ZT792) Again Eliseo & Mariana provided us with an excellent service throughout. Titan Airways stands out from other airlines for their excellent Cabin Crew, their high standards of service & as a Company with good ethics and high safety standards. Thank you.

We flew with titan airways (Santas lapland branded plane) across to lapland for a few days. Overall we were really impressed and right from the start the magic begins with check in saying 'north pole' rather than just Ivalo.

Check-in was smooth and considering no one could pre-book seats the UK team did an amazing job of making sure families with small children were sat next to each other (same row, not in front of behind one another).

Staff onboard are great and play lots of games to keep the little ones entertained throughout which is a nice touch.

Sadly, the return trip was not as smooth with the airline pre-allocating seats and managing to split up pretty much every family on the plane - for us, they had one adult 6 rows away from the rest of the family and had a 6 year old sat behind the rest of the family. We were one of the first to check in so queried this only to be told it looks like an error and nothing could be done (Airport staff, not Santas Lapland staff).

Speaking to other families the same thing had happened and a quick analysis we worked out all families could have been sat right next to each other - there was no need to split anyone up - clearly the planners are lazy and just use a computer to allocate seats - very disappointing end to such a wonderful trip and something to be aware of if you have (like us) nervous flyers....

We flew titan airways for the first time as we only ever fly first class with British airways, we flew to lapland with our 2 children, have to say the service was better than any BA flight we have been on in the past few years, absolutely incredible experience from start to finish, our return flight home was slightly delayed due to waiting on de icing from ivlo air port finland but this was not the airlines issue, people can moan but safety comes first at the end of the day and i think everyone would prefer to get home safely, so im sure a hour delay does not matter in the grand scheme of things, super great airline, clean plane, friendly and helpful staff and nice pilots, cant fault, cheers team

Thank you so much for a first class service to Faro on 17th October. All of the crew were so friendly and professional. Here’s hoping we fly with you again soon! ⭐️

We had never heard of titan airways before hand, having booked through TUI we wet surprised to find out we would be flying with a third party. However, we had an amazing experience with them, we returned from our holiday yesterday and the crew aboard the plane could not do enough for us, the flight attendants were smiley and helpful and the pilots were so informative, talk about cleanliness as well, absolutely spotless in the cabin. Very very pleased with the service.

We flew on flight Titan airways BY5331 from Kos to Gatwick after a TUI holiday to the Atlantica Belvedere (which was a great holiday). My wife is wheelchair bound at the moment so we asked for special assistance at both Gatwick and Kos. Special assistance was provided at Gatwick outbound and both ways at Kos. When we got on the Titan plane eventually from an ambilift to the airplane door we were greeted by a steward with Ben on his name badge who said ‘At last you’ve arrived we are late leaving because of you’ - the flight was delayed by 1 1/2 hours anyway by Titan. When we arrived at Gatwick after everyone had left the plane my wife’s wheelchair was placed at the door. I said we have requested special assistance but the cabin crew said that’s nothing to do with us. I then had to push my wife and cabin luggage through to passport control by myself and then to baggage claim. Using a trolley I then had to manoeuvre a wheelchair and a suitcase trolley through to arrivals. Will never travel with Titan again and will probably avoid TUI if they continue to use Titan

Wouldnt normally do an airline review as i usually fly with budget airlines, this was a charter for Tui from Gatwick to Malaga ,ok out, problems on return: medical issue but dealt with so professionally by senior cabin staff , medics called ,customer checked over by Staff, medics and medical trained passenger,take off slot changed by Control to 45 minutes wait but informed very nicely by pilot, stacking at Gatwick but again informed by,pilot, all staff courteous and helpful at all times ,nice aircraft and a very pleasant flight despite the problems

Staff were AMAZING, flight ruined entire holiday. The planes are overworked with no buffer time so if your flight after 9 am you will be delayed or cancelled.
Our plane broke down and was delayed 173mins going out, this is importance as if it was 180 plus you can claim compensation…. There calculations of this delay are manipulated as it was over this when we took off…. Then also delayed coming, back will never use any company that use them. 
Leg room was good and seats broken so tilt didn’t work in front (what is the point of this other than to show how much of a selfish person you are) which was great no one in my personal space.
I get things go wrong but this is a get out for travel companies for compensation or to duck their responsibilities.

This company stole 5 hrs of our lives 5 hrs we paid to be in holiday.

Tui who use them are just a joke don’t even bother using them as they don’t care about you as a customer either.

We booked to go to Alicante with TUI, I was worried when told we would be flying with Titan airways, but need not have worried. The legroom between their comfortable seats was brilliant, and the staff were lovely and approachable. I recommend them, they were great..

Leg room 10/10. Leather seats, polite an bubbly cabin crew, on time both ways.
Cannot fault this airline at all.