Titan Self Storage  Reviews 812

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often going above and beyond to assist with storage needs. People frequently highlight the excellent customer service, noting how easy and stress-free the process is, from initial inquiries to moving in and out. The facilities are also highly regarded, with many consumers describing them as clean, secure, and well-maintained. Reviewers appreciate the smooth operation and efficient service, making their storage experience very positive.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness and professionalism. Many... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Facilities

Users describe positive interactions with facilities. Customers praise the storage spaces as helpful, secure,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean and Cory were extremely welcoming from the outset. A friendly, helpful team who go above and beyond to help, from choosing the correct size storage container to accommodate your goods to the seam... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to be welcomed by Tyrone to the Titan storage center in Telford. Honestly this chap could not have gone further above and beyond his duty to help. Both myself an... See more

Company replied

Rated 5 out of 5 stars

Thank you Manager TYRONE CLAW Halesfield Branch, Telford. Who ensured the smooth operation, From the 1st friendly Telephone Call, Introducing both himself & Titan's Storage Services, Proce... See more

Rated 5 out of 5 stars

Moving house is always a stressful time and the last thing I wanted was any complications. At first I picked a storage unit that was too small, I'm not your average hoarder, but Tyrone came to my resc... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility

Written by the company

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Written by the company

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Contact info

5.0

Excellent

TrustScore 5 out of 5

812 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

staff kindness and professionalism

I got there 7minutes before closing to do the paper and get the storage with a van full of boxes and no door locker.
Sonny was great, he spent almost half an hour of his extra time to do the paper and show me the storage. I was told to come here by a friend of mine and now I completely understood why!

March 15, 2023
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Viviana
Thank you for taking the time to leave a review and we're really pleased you have been pleased with the customer experience; and great to hear your friend recommended to use us!
Let us know if you need anything else during your stay.
From Sonnie @ Titan in Sidcup.

Rated 5 out of 5 stars

Braintree

Braintree
Excellent customer service
Can’t fault the unit and would definitely recommend.

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Despite arriving to find my unit locked, when the manager of the Leamington Spa Unit arrived he was extremely apologetic and offered me a discount for my next month's storage without me having to ask. Otherwise score would have been 3. I have always had excellent service from the staff at Titan in Leamington and will continue to use them and recommend them.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly Staff

Friendly Staff; explained all options and showed available storage. Very clean facility.

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

A fantastic facility

A fantastic facility - very clean and just the right temperature to store my furniture.
The staff are always so helpful and always go above and beyond

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Braintree

Matt and Cheryl were super helpful - nothing was too much bother. They helped me load boxes into my car, showed me the units and options available, their emails with instructions were very detailed and useful and also very easy to follow. All my questions were answered and the units themselves were clean, secure and easy to use. I'd use this Braintree service again.

January 5, 2023
Unprompted review
Rated 5 out of 5 stars

On the move again

Have used this company before and they are amazing,the staff are very knowledgeable and helpful. Can pop into the store and ask any question with a kind reply.

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Really positive experience

Really positive experience. Kudos to both Leah and Charlotte for both their telephone manner, and promptness in replying to emails etc but also their friendliness and practical help on site. Well done and thank you.

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

Kay speake the Manager...was fantastic …

Kay speake the Manager...was fantastic and a Great Asset to Titan storage..I personally feel without her professional help and Guidance I definitely would have chosen another storage company. She way and beyond to explain clearly and was extremely helpful
Would highly recommend.

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

Sonnie was flexible on our start date, which meant we could save on costs and take our time to organise transport. His instructions for accessing the unit were clear and easy to follow.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Easy booking and access

Simple procedure to book, easy access, very clean facilities, friendly staff and the first two months storage at half price - what more could I ask?

February 8, 2023
Unprompted review

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