TITUS Skateshop Reviews 3,067

I ordered a winter jacket in colours blue and Black. I received one in green and Black. I have been mailing since the 20th of december. Still no solution or the correct order. With the cold temperatures my son has no winter jacket, but I have payed for one.... @Titus Take responsability and resolve the fault the compagny made

I ordered a bike nearly 2 weeks ago. My sons Birthday is in 2 days so unless it's here tomorrow he wont be getting his main present. If your volume is that high don't put 5 to 7 working days on the website.

Edit:

Extremely sorry for negative review. Adjusted as the fault was with royal mail and not Titus. It's such a shame it won't be here on time but thank-you for sorting out the problem

Good choice of things online

Oredered shoes on the 30. And got a mail that they were sent on the 3rd and couldn’t check the status of the package nor know when it will arrive. I sent a mail asking for tracking number or any info on when it will arrive and didn’t get a response.
Order number: 217889

Edit: they have responded to me with the info i was looking and in a short time after writing the review

I ordered 11 days ago (25th Dec). I recieved a confirmation email saying the order would arrive in 2-3 working days. I didnt recieve any email about the order being shipped as well. I contacted the company via email since I would like to know wheres my orded but they didnt answer. Very poor customer service and dishonesty about the delivery time. Im very upset with this shop. Order n. is 216483

I ordered a deck with my mom like 5 days ago, the shipment page says it takes 3-4 days to get here and theres no gmails or anything telling about where the order is at, it doesnt show the place where its currently at, I wish it got updated and explained why its late.

I returned part of my order to Titus on december 2nd with a tracking label they provided to me via email. The tracking states the return parcel was delivered to Titus on december 9th. To this date, I have not heard from Titus about my return nor has a refund been initiated. They are not replying to my emails. Where is my refund? I want my money back!

ORDER: 190370

EDIT:
Changed my review from one to four stars as everything was resolved eventually and I have been refunded for the returned items. There seems to be a delay in processing returns and responding to emails, which is inconvenient for the customer.

Thank you for resolving my issue

Placed an order at the beginning of December for a Christmas gift that still hasn’t arrived. Had a shipment email on the 6th December but still nothing, no tracking information or anything. Is our order even going to arrive?? Sent several emails but not once has this company responded! Really not happy!
Order number is 203758

2nd update as promised. I have received my order and very happy with the quality of everything and I have added an extra star for that. Cuatomer service could have been much better and shouldn't take a poor review to finally trigger a response. As mentioned on their website there is an import duty to pay, this is by no means a reflection of the company itself as this is down to the stupidity of voting for brexit but just to warn others- I had to pay £71 import duty to receive my £130 clothes order!

As requested I am updating my review after finally receiving a response from TITUS with tracking info that shows my parcel ahoild be delivered tomorrow. I will further update tomorrow.

Ive edited my review since a few more days have passed amd still nothing from this company. This is very upsetting as there is no time or money to sort out a replacement christmas present now and very poor service to just ignore customers. I am wondering if this is a legitimate company or whether I have been scammed?
Unfortunately my only option left is to leave this review after sending emails and fb message but zero response. I have ordered £130 worth of Christmas presents but cannot get tracking details from Titus. We now have 2 delivery days left! While I appreciate you have a 'high volume of emails' it seems many of these could be avoided if you attach the tracking info to the invoice as stated.

Order on 10/12/24 had confirmation of order then 12/12/24 had an ordered shipped email but no tracking information was received.
I’ve just to phone & email the company but unfortunately not had any luck with communication to find out when the item will be delivered & who by (guessing by their website there’s a mention of DHL but can’t be sure for definite)
It’s a present for my boy for Christmas & now worried he won’t have it in time or at all.

Ordered two items. After 2 days i received an email saying that one item is out of stock and a refund has been issued. I immediately send an email asking for the refund to not be issued so i could purchase another item without having to reorder and pay for shipping again. They shipped the order and replied after a week saying they cannot they cannot send the item i want after the refund was made. This email has nothing to do with what i asked them. In the meantime the refunded item was left on stock on the website. Terrible customer service

-Ordered 01.12.24
-Received a shipment notification on 05.12.24 but no tracking info. I have no idea what company its being shipped with so can't contact them.
- Sent an enquiry to 'service@' to find out what's going on.
- Got sent a 'please bare with us' email but have heard nothing since.

- update: this issue has now been resolved following receipt of an email from Titus where the shipping info was supplied.

In closing and as an advisory, I would advise Titus to make it clear to customers in the UK that import taxes will be applied in addition to the cost of the goods and shipping. I appreciate that this is not your fault (uk did after all vote to leave the EU) but the tax was a whopping £130 and feel that I should have been advised on the existence of this additional tax prior to ordering rather than after the fact as I would probably have thought twice about it. Regardless, thank you for looking into and addressing my concerns.

I placed an order on the 1st December. Since placing the order I have not had any communications from Titus. The order is a Christmas gift and I want to make sure that it arrives on time. This has been very stressful. I have reached out on all social media, and contact information and there has been no response. They have not provided any tracking and I am starting to think I have been scammed.
Updat-This has now been sorted. They have emailed me the order details and the Tracking number has been provided and the shipment will arrive tomorrow.

I made a purchase on your website, a few days have passed and I have not received a confirmation or tracking email. Vice simply does not respond to WhatsApp or Instagram. This is really horrible.

My email box is free to receive emails. I haven't received anything so far. You could be more clear with your messages. I want to cancel this purchase and get my money back. I completely regret this.

The order came rather quick. To my surprise an item is missing! I've been trying to contact them for a week. This has never happened before, and i've been making online orders for the past 15 years!!!! Worst experience ever for sure. I will never order from this site again. I live in Barcelona, will warn other skaters so they don't get to go through this

ORDER 193695

Edit: it's been over 3 weeks since i filed a complain. They sent me this -"
We ask for your understanding that there may be delays processing your request due to illness. "

That's a joke. I've started to wonder if i'm getting my money back at this point

None of my emails have been answered by Titus. This is unconceivable. Never ordering again.

3 weeks have passed since i did the return for a pair of shoes which were small
How long does it take to process a return?!
wtf? really? send me my money back !
Obviously I'll brag about it to my friends

I came to the reviews because I’d placed an order with a minor mistake in the address. I reached out to customer service to correct it, and after a couple of days, they responded, resolving everything smoothly in the end with both Titus and DHL. I also reached out after receiving my order to ask a kind of atypical question, and they still replied in detail. Yes, it may take a couple of days to get a response, but overall, the process was smooth.

Normally, I would give 4 stars instead of 5 because they mention 3–4 working days for delivery, while mine took 10 days. But I’m the type of person who either gives 5 stars, 0 stars, or no review at all. I’ll be buying again.

Update about Order: 178286!

After several delays and long waiting times response wise (e-mail communication). I finally received half of my order due to no stock on one particular item. Unfortunately the item received is a wrong size. So I emailed again for a refund several times however no response from their side. Horrible experience and definitely not a professional company. I will never be ordering again here!!

Did an order and paid but i don’t get answer,i’ve allready sent 3 mails to the service without gettone any answer,it’s a very Bad way of working and reading the other rewies i Wonder if i ever get the goods