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Rated 1 out of 5 stars

This is a FAKE website please be aware before you buy. They are scammers trying get your photo ID for identity theft. I had to put a stop payment on my card.

Rated 2 out of 5 stars

Ordered a set of impact sockets; still not arrived over a week later. Updates and tracking for delivery virtually non-existent. Not at all clear where item would be shipped from..vague comments like "... See more

Company replied

Rated 2 out of 5 stars

I am sure all the staff try very hard but every order or quote i have received there is always a delay or mistake. I have placed an order from the last quote i received and they just decided that £900... See more

Company replied

Rated 1 out of 5 stars

Better ask clearly before purchase They service worse.. ask for fast payment, and the items cannot send to my address due to some reason And i ask for refund (this is the worse) no respond, no rep... See more

Company details

  1. Tool Store
  2. Electronic Spare Parts and Components Store
  3. Electronics Store
  4. Plumber
  5. Safety and Work Wear Store

Information provided by various external sources

Tizaro is an online industrial supplies store that make procuring industrial, business, scientific, engineering, maintenance, and operations supplies for any business fast and easy. We carry over 500,000 products across a wide range of product brands and product categories.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

56 reviews

5-star
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Rated 2 out of 5 stars

Very slow delivery

Ordered a set of impact sockets; still not arrived over a week later. Updates and tracking for delivery virtually non-existent. Not at all clear where item would be shipped from..vague comments like " in transit to our distribution centre", but from where, the other side of the Planet perhaps? This should be made clear for each product listed on their website. Ready to ship means nothing if that is effectively a 3 week lead time. Poor :-((

November 27, 2013
Unprompted review
Tizaro logo

Reply from Tizaro

Dear Paul,

Apologies for the lead time you experienced. Normally our ship times are 4 - 5 working days.

As we are a distributor only, we are subject to the ship times of our manufacturers. While we aim to work with those manufacturers who are dependable, on occasion the promise dates to us for a shipment can change. When this happens it makes us look bad as we aim to provide great service and short delivery times. We are closing monitoring our suppliers, and are working to partner with those who can help fulfill demand from our customers in a much more timely fashion.

Kindest Regards

Tizaro
Sales Operations

Rated 3 out of 5 stars

Bit of a faff

we had a bit of a faff getting the payment sorted as we needed to do it via Bank transfer and things kept getting crossed wires. Got there in the end though.

November 26, 2013
Unprompted review
Tizaro logo

Reply from Tizaro

Dear Alex,

Apologies for any delays caused regarding bank transfer.

We're currently reviewing our internal processes in order to ensure you do not have a repeat of the experience you had on this order.

Kindest Regards

Haroon Khan
Sales Operations

Rated 5 out of 5 stars

Very satisfactory experience

Was able to easily speak to someone who checked stock and advised carriage in a very clear efficient and pleasant manner. These are simple qualities but often missing in on-line sales companies. Well done Tizaro

November 7, 2013
Unprompted review
Rated 5 out of 5 stars

Good service

Couldn't get these particular items anywhere else so very pleased. The items were as described and delivered within an acceptable time frame.

November 6, 2013
Unprompted review
Rated 4 out of 5 stars

Very good customer service.

Very easy company to deal with. Customer service is excellent.

Had one hiccup with the delivery on 1 order but apart from that no problems.

November 6, 2013
Unprompted review
Tizaro logo

Reply from Tizaro

Dear Michael,

Many thanks for your kind comments and feedback.

Please let me know which order number you had difficulties with on the delivery and I will look into that for you and ensure no such hiccup happens again.

Kindest Regards

Haroon Khan
Sales Operations

Rated 4 out of 5 stars

Perfectly acceptable service, keen to receive feedback

Item itself slightly disappointing, not as robust in real life as it looks on the internet, however it serves its purpose. Ordering process and delivery faultless, staff courteous and willing.

November 5, 2013
Unprompted review
Tizaro logo

Reply from Tizaro

Dear Becky,

Many thanks for your feedback.

Can you please let me know the Tizaro code of the item and we will endeavour to get improved images for it on the site.

Kindest Regards

Haroon
Sales Operations

Rated 5 out of 5 stars

good friendly staff

The customer service is excellent. Although the parcel did take a little time to arrive I was kept informed the whole way through and called to make sure I had received my parcel in good condition

September 13, 2013
Unprompted review
Tizaro logo

Reply from Tizaro

Hi Roy,

Many thanks for your review and the valuable feedback.

We're currently working hard with our logistics providers to improve delivery time additionally we're also working on getting more multiple suppliers to further improve delivery times.

Rated 3 out of 5 stars

Excellent service

My order was processed and delivered very efficiently.
I received exactly what I had ordered, but my only concern was the price I had paid for conduit connection elbows. These were about £4 each but in Walmart USA they are $3 for a pack of 5. Pleased I didn't order and more.

August 22, 2013
Unprompted review
Tizaro logo

Reply from Tizaro

Dear Paul,

Many thanks for your review and your feedback. Glad you were pleased with our service.

Tizaro Sales Team

Rated 4 out of 5 stars

Core - what a soil sampler

The galvanised steel soil core sampler was almost perfect.
Supplied within delivery schedule and well packed.
The turning handle was a little small, but for groundsmen and regular gardeners with some power and grip - not a problem.
For the price, good value for money.

August 20, 2013
Unprompted review

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