TK Maxx AT Reviews 

Staff at Hermiston gate never fail to impress..always efficient and friendly..credit to company..

well mannered staff delivered great customer service

The best Tk.maxx. Always a large selection of things and nice staff.

We recently shopped at the Braybrook store and were horrified at the attitude of the store staff. They didn't have plastic bags for sale (apparently ran out) but wouldn't allow us to use their trolley to take items to the car park even though we begged saying we would bring their trolleys back. They were rather mean and said in their own words "not our problem" if we were inconvenienced. We had bought quite a lot of items and had to carry them out of the store distributing items amond our children to carry. Shameful way to do business when we spent over $500 in this store. They didn't like that we told them we were inconvenienced and customer service was poor. Very unhelpful Supervisor and not the least bit apologetic that they didn't have any shopping bags for customers. Said it wasn't their fault that the Management didn't provide them with enought shopping bags!! Unbelievable. The supervisor was arrogant. This store has great stuff but the staff are not nice. Wouldn't go back to this particular store again.

I just want to highlight the good service I had from Nettie in Carlisle.Having lived abroad I've been using TK and TJ Maxx shops forever. I use the Carlisle store on a very regular basis and all the staff are great and recognise my face. I had taken something back as a return and on the same day purchased several items, all no problem. I had to return one today and the code wasn't on the original receipt and the problems began. I had bought four items and was returning one but my receipt said I'd paid for six. In effect with the return I should have had a refund of three items. A manager checked the video and couldn't dispute either way what I said. When I left the store I checked the receipts and the item I returned had been added on to my purchases along with something else. I returned to the store to let them see the codes matched on both receipts. Nettie was extremely nice as I was anxious to prove I hadn't taken something I hadn't paid for as the article I was returning didn't match. The long and short of it I was given my refund, but I can't sing the praises of Nettie enough for her patience and kindness. As far as I'm concerned it was an error by my first server and we can all make mistakes. All staff at Carlise are great and I'll be back.

Hey guys, I'm probably one of the most loyal tjx group customers EVER!! I've been buying at its shops all over the world for over 20 years! literally, people always say I'm obsessed with that place, hopping from one tkmaxx (in the uk atm) to another and another one looking for the best bargains!
Unfortunately though there have been few unpleasant situations with the customer service and today was exactly a good example of it: I've visited the store in Kilburn, London: i had my eyes on a leather jackets for months! As i do have a tkmaxx family and friends card and this weekend was the lucky 20% off weekend!! i thought i might go and get that jacket. and maybe the price also dropped from last time i saw it hanging on the sale rack, yeah!
I've started looking for that specific jacket in the clearance area with no luck so i decided to go and check out the regular price session, cause you know tkmaxx is a lil chaotic 😲and that it was! unfortunately with a missing price tag so i took it to the till and asked to check for the sale price: few employees started browsing thro the online site (pointless as some items are often "unique") and the whole drama started! they picked a completely different style jacket, from the same brand, out of the "new collection" to compare the price; in the end they decided to call the manager, Miss/Mrs A. Porda and all she could say, with a sarcastic smile, was "I'm not sure it's on sale" and me kept telling her "im sure it is on sale, are you calling me a liar?" it all might sound silly and childish but i was so disappointed, basicly the exact jacket is getting re sold for its original price and she didn't ever make an effort to offer a discount or even research more Into it, she obviously didn't give a damn. I've worked in Germany in customer service for an international American company and that's not the way to deal with customers, just saying!

I love tkmaxx its a family joke, where ever I am in the world, I always find tkmaxx. Even though its under other names. We are so lucky in the UK, for example in Canada its called Marshalls and believe me our tkmaxx is head and shoulders better than in other countries. Anyway onto what I really wanted to say is that before Christmas I had a bad accident, smashing my heal to bits. Hence I have had a few months sitting around. This has left me looking on the Internet to do my tkmaxx shopping. It has been the easiest and most efficient way to shop, if you are unable to go into the shops. Everything came quickly, most things were spot on. I spoke to Joe in the warrington branch about returning the things I didn't want to keep. One of these items was a rug, I loved the rug but it was wavy. I phoned the leigh shop to ask if they had carpets the lady said they did not but directed me to St Helens shop. The lady I spoke to in the St Helens shop was so helpful and said they had one in. My husband and I took quite a few things back, when changing the rug. The girls couldn't have been more pleasant helpful to deal with. Well done tkmaxx your customer service has been spot on. I am still waiting for a lamp six weeks on from " I love retro." They need to take a leaf out of your box tkmaxx for customer service. Well done for quick delivery. Great service by Joe at Warrington the lady at leigh and the girls at St Helens shop.

On Christmas eve I seen a pair of peter worth boots for £35 in church Street branch liverpool branch tkmax I didn't get them but went back on the 27th Dec and they were still there so I put them over my arm and done more shopping when I got to the till the price tag had fallen of so the cashier went to find a price for them because he didn't believe me when I said they were £35? He then came back with a pair of polo Ralph Lauren boots wich is clearly a more expensive brand and said I will go by the price of these ones so that £49.99 I said no they were only £35 ime not paying £15 more when I don't have to he asked manager and she said no there 49.99 I then had to walk away without the boots I wanted and also feeling bad and embarrsed like I was a lier or a their

I have bought items today from the Guiseley store , two different prices on one item and had to pay the dearest price very disappointed with the staff who didn't seem to care . It took me for ever to get the sticky label off the item .

I am a huge fan of the shop but seriously this year after spending so much time trying to peel off price labels on every Christmas item I’ve bought I have resolved not to use the shop again for Christmas!!!

How hard can it be to have a label that comes off in one piece!? It’s totally first world problems … but always been an annoyance.

The managers and the staff at both stores in huddersfield are miserable and rude.
Where is the service with a smile???
I was a regular shopper at both stores.
Now I drive over to halifax where they want the custom.

AVOID to buy expensive clothes there !!! Rudest ever Manager Farhy (or similar) in Mitcham store. Unprofessional, rude, arrogant. She should be fired for this kind of attitude with customers. Waste of time and nerves. My Consumer rights been violated by refusing refund within 28 days, with receipt and all tags in place because apparently she decides that she can do whatever she wants because she is a manager. Bad customer service! I will address the issue to the consumer rights agency.
One word-AVOID!!!

I found my trip into your albury store great. The staff were more than helpful and polite. They took the time to have a chat even though they were incredibly busy during the pre xmas rush. I came in tired and cranky and left with a smile on my face. Thankyou so much.

I bought some diamond earrings online when they arrived I was very disappointed with the quality for the price. I returned them unused with tag attached but they were returned. I emailed customer service and have been told they don’t refund earring returns even if tag is still on. This was not pointed out when I bought them. I am NOT happy any other shop would refund if unused very bad system should have been informed of procedure when purchasing

I love tkmaxx!! I have ordered lots of items online, click and collect. They have arrived on time with no problems. Refunds are not an issue and the staff are always lovely at my local tkmaxx!

Debbie, she was really helpful!!!

I have spent an absolute fortune at TKMaxx over the years.
The last 2 occasions have left a bad taste when visiting the Bradford Store.
I went 3 weeks ago and I was stopped because I was leaving the store at the same time as another customer. The other customer ran out and I was stopped for no reason. I suspected that the other customer was a culprit of theft which is what caused the bleeping as I was leaving the store. No apology. The woman simply handed by bag to me.

I have just this moment made another purchase and the woman behind the cash register was preoccupied with fixing some device so therefore forgot to remove a security tag. I was stopped yet again due to TKMaxx incompetent staff. No customer service skills displayed whatsoever. Instead, I get asked to check my shopping bag. A security tag was left on one of the purchases. No apology. I was left stood at the door for other customers to view. I stood there very embarrassed. The woman returned with the tag removed. No apology and when I said how embarrassing the matter was, the woman gave me a blank look. I see better communication skills and ethics in my 2 year old granddaughter. TK Maxx, you need to invest in improving your customer service skills.
You are an absolute disgrace to society

TK MAX IS SO BAD AT THIER CUSTOMER SERVICE.. specially at thier Brighton store. The manger attitude is arrogant and cold.. Even prime Mark is better then them..

Very poor service they left the security tag on again and when I went back into the store they insisted of a receipt. I have had the item a week before wearing and so the receipt if I had one has gone with the rubbish. I am not happy in they way I was treated I didn't steal it they should make sure that they remove all security tags and that there store sensors pick them up at the exit. That is there purpose not to be an annoyance to their customers. Thats my opinion. They should call the police if they think the item is stolen not just refuse to remove the tag! I won't be shopping there again Truro and St Austell branches although I know this is storewide issue. :-(

What an appalling customer service I have
experienced at Huddersfield kings gate
store today. Made to feel like a ticket
swapping thief by you know who you are.I
understand that you are expected to look
out for thieves but this lady who served me
could have been more diplomatic and
instead of saying the ticketing wasn't right
and insinuate it had been swapped hope
fully by me before going to look for a similar
item to compare prices, could have said
something like she was going to have a look
to ensure I was not being over charged for
the item. Thanks for spoiling my weekend
and maybe try not be overly judgmental
next time you see someone who should not
look like how society expect her kind to look like.