TLX Reviews 495

I had a fantastic expreience buying from this seller.There was a small error in the item descrition, but insteadof brushing it off, Anita immediately acknowledged it and offered a generous partial refund without me even asking.That level of honesty and customer care is rare these days. Communication was fast and friendly, and everything was handled with professionalismand kindness. I genuinely felt valed as a buyer.
Highly recommended-buy with total confidence I'd definitely purchase from them again.
Huge thanks Anita once again!.

Bought a Garmin vivoactive 5 and it turned out the battery life would only do 2 days instead of 10 Anita couldn't be anymore helpful, gave me a discount to reflect and was gonna take the watch back to give me a full refund but I opted to keep it, nothing was a problem with her, I'll definitely be using her company again 5 stars

I bought a refurbished Sony 70-300 e mount lens through eBay. The lens was described as would show signs of previous use but as I would only use the lens occasionally it didn't bother me too much & it was covered with a 12 month warranty anyway. The lens arrived very quickly & when I opened the box it was actually like brand new. What I did notice was the lens hood was missing and the description said it had all accessories. A quick email and a check with their warehouse showed it was incorrectly described. I was quickly offered a solution to the problem & I have to say their customer service was absolutely first class. As for the lens, I managed to test it out and results are excellent. I would certainly have no hesitation in recommending this company to anyone safe in the knowledge that in the unlikely event you do encounter a problem there will be no issues resolving it.

Excellent service very helpful fast delivery well packaged. I would highly recommend this company.

I bought a brand new phone on ebay. When I turned it on, it was stuck in a boot loop. I returned the phone, and Anita very helpfully got their tech guys to sort out the phone. It now works perfectly. Throughout this process Anita was very helpful, and communications were excellent.

I felt I had to leave a review after leaving positive eBay feedback, had a pair or AirPods develop a fault a day short of a year and they didn’t let me down, took them back, not able to repair so offered a full refund. So helpful, I’m really impressed!

A cheap Alcatel phone I bought from Cheapest Electrical developed a fault with the screen. Communication was easy and they provided free return postage. I'd thought the fault was with the phone, but Anita pointed out a detail of the damage I hadn't spotted, persuading me it was accidental damage, our fault. So, no repair, but perfect service from them; I'm sorry I wasted their time and postage.

A previous order for the same phone, also from Cheapest Electrical through Amazon, wasn't delivered. That wasn't their fault and again they made it right, sending another a few days later.

Fantastic quality at a great price and super fast delivery!

Ordered a (knowingly) used item via ebay and the unit arrived next working day. The item had a fault which meant it didn't have the functionality I needed.

I contacted cheapest electrical and Anita very sympathetically and promptly sent out a replacement. Unfortunately, the same fault meant I had to contact Anita again, but she was so polite and helpful and even sent out a further replacement unit. This one worked perfectly and I am extremely happy with my purchase.
It was second hand goods and that is always a risk, but my experience was dealt with extremely quickly and without question.

I would 100% recommend and use again!

Amazing customer service and no quibble replacement under warranty with fast delivery! Very Happy, will use again

I dealt with Anita who supported me with a mobile phone issue; she provided excellent customer service and provided a partial refund.

Bought a John Lewis spotlight bar light fitting. Item was delivered next day. Slight issue with missing fixings but this was dealt with straight away. Excellent communication and customer service from Anita. Would definitely use them again.

Slight hiccup at first, in that the item was not quite as described in the eBay description but, an email to customer services, which was answered by Anita soon resolved the issue. She arranged for a replacement item to be sent and the original item to be collected at the same time. Excellent customer service and resolution. Mistakes happen, it’s how you resolve them that matters to customers, 5 stars for Kazoop.

Took a chance & invested in a “as seen” high value item
Was overall impressed & glad of my purchase as the quality and function was high, complimented my other purchases from within the same brand ecosystem
Recommend and would use seller again, and very importantly the sellers communication was excellent
Item was shipped super fast & tracking was a breeze
Thanks for a great transaction!!
Five stars from me!!

I dealt with Anita who supported me to replace my faulty mobile phone. She provided excellent customer service, probably the best I've experienced with any company! Highly recommend T.L.X, especially if Anita is anything to go by.

Great Company
Fabulous Customer Service!!

In January I bought a Meaco Dry Arete One Dehumidifier & Air Purifier 25L White [[Dirty/Scuffed} B+
The recommended price was £129.79
RRP £299.99
Save £170.20 (57% OFF) plus a january discount!
I cleaned it within an inch of its life and it ran beautifully but unfortunately developed an electrical fault.
Kazoop and Anita went out of their way to swap it for an identical machine which is running superbly.

Top company, top customer service!!++++++

Meaco Dehumidifiers. So good they sell themselves!

I was very pleased with price, delivery and quality of the phone, however when noticing a fault after 3 months ,the customer service was excellent, very quickly had the fault rectified cannot praise Anita highly enough, many thanks for your help

The general experience is really good. Unfortunately the scooter I bought had broken base but that was replaced really quickly. Especially for the price for the product. Thank gou

Fantastic customer support. I have purchased a couple of time and I have to say the experience and specifically the customer service has been excellent both time.

Lovely phone when folded it fits perfectly just about anywhere