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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, reporting that orders did not arrive or were significantly delayed, often missing important dates like Christmas. Customers also experienced issues with product quality, noting items that were not as described, had incorrect sizing, or were made of poor materials. Furthermore, there were widespread complaints about the company's contact methods and response times, with many finding no functional phone number and emails going unanswered or receiving generic, unhelpful replies. However, some customers also mentioned receiving their items safely and well-packaged, with some even praising the quality of the personalized football shirts they received. A few other people also felt that the items they ordered were as expected and were delivered within a reasonable timeframe, with one person noting quick delivery after an email update.

What people talk about most

Order

Customers consistently note ambiguous experiences with order fulfillment. While some reviewers received their... See more

Product

People report ambiguous experiences with product quality and delivery. While some customers received... See more

Delivery service

Users describe negative interactions with delivery service. Many customers report significant delays, with... See more

Customer communications

Reviewers express significant frustration regarding contact with the company. Customers report that the... See more

Response time

Customers consistently express frustration with the slow and often non-existent response times. Many report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Do not use Toffs. According the website its is run by the old Fashioned Football Shirt Company Limited. On Companies house this company is listed as in liquidation. Whatever the case… orders don’t arr... See more

Rated 1 out of 5 stars

STAY AWAY !!! Ordered my shirt / gift weeks ago. Still no delivery - still no response to 3 follow ups !!! Quite clearly a company relying on eye catching marketing across social media to **** people... See more

Rated 1 out of 5 stars

Do not purchase from this company. I have brought shirts from here many years ago without issue. BUT I ordered 2 shirts in mid-November 2025 on a 2-3 week delivery & they were delivered on 22nd Decemb... See more

Rated 1 out of 5 stars

After my request to cancel the order was accepted, I was informed that the refund would be processed within 3–5 business days. After that period, I received an email saying that an additional 48 hour... See more


Company details

  1. Sportswear Store

Information provided by various external sources

At TOFFS, we manufacture bespoke retro Football and Rugby items, including replica jerseys for a wide range of teams from as far back as the 1870s up to the 1990s. Our website also features casualwear items such as Tracktops, Hoodies, Sweatshirts, Polo Shirts and T-Shirts that feature famous club logos from back in the glory days of Football and Rugby. All of our items are handcrafted in the UK.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

T-shirt stitching

T-shirt stitching came loose after 1 wear. Sent it back to be replaced but was refused because I'd washed it before sending back. Was offered repair but was unsatisfied with this.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

BEST CUSTOMER SERVICE EVER!!!

BEST CUSTOMER SERVICE EVER!!!
Highly recommend Toffs.com not only is the top I bought brilliant quality, perfect fit but in addition the customer service I received was amazing. This was a late order and the team showed compassion and did everything they could to help me. Def recommend and will 100% buy from here again 👏

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Top Toffs!

Never written a review for anything before but 3rd purchase from Toffs now. Still as good as ever. Top quality garment, top quality promt customer service if you have a query, perfect fit if you follow the sizing guidelines (even for a slightly larger gentleman,like me!) .👍👍👍

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

A quality product and excellent service

This is the second shirt I've ordered fom TOFFS recently (the first one was a gift). The shirts are really good quality with a great attention to deatial. I'd ordered the wrong size and there was no quibble with the exchange and I think the replacement was dispatched the same day they recieved the return. They have a clear and straightforward returns policy and have been lovely to deal with.

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

1st class service and products

I've bought a few football shirts from Toffs over the years, 1st class service and products, if all companies had customer service and helpful staff like Toffs, then the UK would be leading the world in sales and quality.

I had a retro Sheffield Wednesday football shirt made to order and throughout the order I was helped and kept informed all the time.
Delivery was faster than they said and the shirt was absolutely lovely,
Thank you Toffs
John B

June 12, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I bought shirts from Toffs back in the 1990's and found their products to be of great quality.
I found a t-shirt recently on their website that was perfect for an upcoming occasion. I needed to contact them about the product after purchasing and can honestly say that the customer service I received was among the best I have ever had.
The t-shirt was received in good time and was of the same quality as those I bought 20+ years ago. I will definitely be buying more from them.
Great experience, quality product, fast delivery and outstanding customer service.

May 21, 2022
Unprompted review
Rated 5 out of 5 stars

“Escape to victory"

After looking for an “Escape to victory” allies shirt, I found one at Toffs. I called them about sizing and they were so wonderful. I spoke with a lovely person called Laura. She was so helpful with her information and knowledge on the product. It arrived the following day personalised as well with my favourite number. The shirt fitted perfectly and is of a decent quality. Highly recommended company and great staff.

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic service. Ordered a Holland 1974 retro shirt as a present a week before. Thought I’d left it too late so emailed them and got an immediate response saying it’s being dispatched that evening and was delivered to me the next day. Good quality shirt, slightly on the large side but a reliable website with good products. Happy with it

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Great Product and Service

Great Product, Service and Customer Support.

I ordered two shirts at short notice for a special occasion and I could not be happier with the outcome. There were a number of emails and a couple of phone calls and the shirts arrived well in time and are of great quality and fit.

Great job, thanks

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

After looking for an “Escape to victory” allies shirt, I found one at Toffs. I called them about sizing and they were so wonderful. I spoke with a lovely person called Laura. She was so helpful with her information and knowledge on the product. It arrived the following day personalised as well with my favourite number. The shirt fitted perfectly and is of a decent quality. Highly recommended company and great staff.

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Was so nervous to order a vintage Argentina shirt for a Christmas present. 1. Most sites looked dodgy 2. I didn't think it woul arrive on time.
I had seen so many bad reviews of other sites and a few bad ones of Toffs on here. But I took my chances with Toffs based on the positive reviews. My gamble paid off the short is absolutely gorgeous. Great material, woven badge. Delighted. Thank you Toffs. Delivery was incredibly fast too, which was a relief.
I need to exchange to a different size, so here's hoping their returns is a good as their merchandise.
I really want a short for myself now. #Jealous

December 30, 2021
Unprompted review
Rated 5 out of 5 stars

Could not be happier, if I tried …

Shipping from England to here in Toronto-Canada was faster than Kylian Mbappé running from endline to endline on a footie pitch. And as for the two ‘SFA’ shirts I purchased (Kenny ‘The King’ Dalglish #8 & Denis ‘The Lawman’ Law #10) both my son & I truly could not be happier with the overall look, fit & unrivalled attention to detail on each of our shirts either. So on behalf of us both, job very well done, Lads. Thanks, again. Cheers!!! 🍻

October 2, 2021
Unprompted review
Rated 1 out of 5 stars

Poor service! Poor quality!

Double check your items! Including under the armpits before you wear! I purchased a top and it was worn once and washed once and then I discovered a small hole in the armpit which has clearly been caused by a dropped stich! However, apparently this was caused by wearing once and washed once? Under the armpit?????
If you like Primark quality at designer prices then this is the company to use!

Thanks for the reply… however, I never requested for you guys to rectify the faulty item!! I wanted a full refund or a new replacement, which you declined. So please. Do not insult my intelligence, this hole has occurred from a dropped stitch not from being caught anywhere by anything!!!!!!!!!!!!!

September 24, 2021
Unprompted review
TOFFS logo

Reply from TOFFS

We're sorry to learn you're unhappy with the service received. Having reviewed your order, item and correspondence we have simply stated that: 'Due to the item being worn and washed we're unable to determine when, where or how the minor hole has occurred' it may have caught in the wash or when worn, or may have been received this way...we're unable to determine. This has been corrected as requested and is on its way to you.

Rated 1 out of 5 stars

I ordered a dumbell set to do armcurls…

I ordered a dumbell set to do armcurls and work out with 6 months ago. I have yet to re iece my dumbells! I got ripped off!!!!!

June 19, 2021
Unprompted review
TOFFS logo

Reply from TOFFS

Good morning Mr Hardiman, I'm sorry to learn your order has not been received however, we, Toffs - The Old Fashioned Football Shirt Co. do not sell dumbbells'. Please remove this review as we're not the company you have ordered these from. Thank you in advance. Kind regards, Toffs

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