Do not use Toffs. According the website its is run by the old Fashioned Football Shirt Company Limited. On Companies house this company is listed as in liquidation. Whatever the case… orders don’t arr... See more
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Review summary
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Reviews shaping this summary
STAY AWAY !!! Ordered my shirt / gift weeks ago. Still no delivery - still no response to 3 follow ups !!! Quite clearly a company relying on eye catching marketing across social media to **** people... See more
Do not purchase from this company. I have brought shirts from here many years ago without issue. BUT I ordered 2 shirts in mid-November 2025 on a 2-3 week delivery & they were delivered on 22nd Decemb... See more
After my request to cancel the order was accepted, I was informed that the refund would be processed within 3–5 business days. After that period, I received an email saying that an additional 48 hour... See more
Company details
Information provided by various external sources
At TOFFS, we manufacture bespoke retro Football and Rugby items, including replica jerseys for a wide range of teams from as far back as the 1870s up to the 1990s. Our website also features casualwear items such as Tracktops, Hoodies, Sweatshirts, Polo Shirts and T-Shirts that feature famous club logos from back in the glory days of Football and Rugby. All of our items are handcrafted in the UK.
Contact info
TOFFS, NE11 0ZF, Gateshead, United Kingdom
- +44 (0)191 491 3500
- www.toffs.com
1.5
Bad
164 reviews
Hasn’t replied to negative reviews
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Customer service is terrible
Customer service is terrible. Item out of stock but no communication and when I chased I got a rude response with no apology. Still waiting for my shirt.
Won’t buy from them again.
June 16, 2021
Unprompted review
Reply from TOFFS
Good afternoon Mr Reilly, I'm sorry to learn you're unhappy with the customer service you've received, this has been brought to our management attention. Regarding your purchase, I have located the order for you and can confirm this has been created within the lead time indicated on our website when purchased from www.Toffs.com and is scheduled to leave us tomorrow via Royal Mail. You should be provided a tracking number directly from Royal Mail, however, if this is not received please let us know as we can provide it for you.
Kind regards,
Toffs
Nice embroidered badge
I bought a black rugby vintage jumper the one with the embroidered rose for England looks good a nice cheaper version of the Kent and curwen style however the material the rose is sewn onto has mostly come away when I washed it before use and the rest is bobbled so looks worn out
May 3, 2021
Unprompted review
Reply from TOFFS
Hi Jason, I'm sorry to learn you're unhappy with your item. This is certainly not the standard of Toffs items when the instructions are followed. Please contact our customer service team via enquiries@toffs.com with your order details and we will look further into this for you.
Regards,
Toffs
Don't bother...
Still waiting for a shirt we ordered as a present in February. No idea when it will arrive but its a bit late now! I wont be ordering again from this company...
April 25, 2021
Unprompted review
Reply from TOFFS
Good morning, I'm sorry to hear your item is yet to arrive. Our production schedule for orders placed directly through Toffs.com is a maximum of 28 days, this is indicated on the item when ordered as can be anywhere from 1-2 weeks to 3-4 weeks, therefore anything ordered in February directly from Toffs.com would have been manufactured and dispatched long before now. Have you made contact with our customer service to trace this through Royal Mail? Please do so via enquiries@toffs.com with your order details and we will happily help you and try to locate the missing parcel. Kind regards, Toffs
Received my shirt today
Received my shirt today, excellent quality and service. Very pleased thank you.
April 17, 2021
Unprompted review
Ordered a shirt for my sons birthday
Ordered a shirt for my sons birthday. It was clear from the website that it would take slightly longer due to it being a kids shirt that is specially made but I went ahead with the purchase as my son had asked for it as I have a similar adult 1. I was emailed by toffs asking if it was a gift and that they could send a card out free of charge with a message for my son. This was a really nice touch and the card came quickly and was lovely to give my son on the day so he could look forward to it coming. The shirt arrived today and as always with toffs it is excellent quality and looks great. Thanks for a great service will 100% recommend and use again.
March 19, 2021
Unprompted review
Reply from TOFFS
Hello,
Thank your for your kind review. I'm pleased to hear your order has arrived and you and your son are both happy with your purchase. I hope he had a wonderful birthday and didn't have too long to wait.
Kind regards,
Toffs
Congratulations toffs ordered a 1967…
Congratulations toffs ordered a 1967 1970 Nottingham forest shirt on Friday 5th march at 1600 and
by Saturday 6th March it arrived and it was good quality.lm only saying this because I ordered the same top in November 2020 from SOCCER UK the money came out of my account the next day and it still hasn't arrived.No
reply to email or phone. Thank you toffs.
March 8, 2021
Unprompted review
Reply from TOFFS
Good afternoon Mr Hickman,
I'm pleased to hear you're happy with your order. For any future orders you should be able to see the production lead time, if the item is out of stock, when selecting the size you'd like to order.
Thank you,
Toffs
Awesome quality and fit
Just received a couple of tops I ordered and they are fantastic. Really good quality and great fit. Communication was first rate. Only downside was the time and could have mentioned the delay on the website but this is probably sorted now with the site upgrade.
February 25, 2021
Unprompted review
Reply from TOFFS
Good afternoon Mr Brown,
Thank you for your feedback, I'm pleased to confirm we have now launched a new website which is able to indicate a lead time if each item requires production. Alternatively, you can of course drop us an email or call our customer service for information about specific items.
I'm pleased to hear you're happy with your purchase.
Kind regards,
Toffs
I ordered a shirt from Toffs and at the…
I ordered a shirt from Toffs and at the time of order I was told that this would not be in time for Christmas. I said that this was fine and went ahead. The shirt arrived today, 2 days before Christmas. The quality is superb. The service exceptional. Will I be ordering again, hell yes. Very happy customer
December 23, 2020
Unprompted review
Reply from TOFFS
Hi Rachel,
Thank you for your kind words, We're pleased to hear the order arrived in time! Have a lovely Christmas and New Year.
Kind regards,
Toffs
Quality Product
I ordered a retro 1956 - 1962 Blackpool Football shirt and it's brilliant! The quality of the shirt is great and the badge looks the real deal. I had an approx 3 week wait for it and made an enquiry about the status of the order in that time, they were very responsive and taking into consideration the Covid carry-on, delays are understandable. What can I say, it was worth the wait! I believe this company is a UK family run business; supporting our own, I'd have no issue buying from then again.
December 7, 2020
Unprompted review
Excellent service
Excellent service. Received a message stating that because of covid19 my order would be delayed due to staff shortages, if the items were time sensitive please message us. I did and they prioritized my order no fuss! Good quality products would recommend...
November 21, 2020
Unprompted review
Ordered a liverpool 1978 away shirt.
Ordered a liverpool 1978 away shirt.
Item has arrived however a crown paint shirt has arrived. Totally different shirt received. So disappointing.
I have emailed as I need a RMA number to return the I correct item.
I will write another review with hopefully successful return and new item received also covering my postage costs. Watch this space!
November 8, 2020
Unprompted review
Satisfied as usual...
I have been a big fan of TOFFS retro shirts for a long time now, and I have bought shirts both directly from TOFFS and on various auction sites. I agree that delivery times can be a bit long sometimes, but I believe the quality is great and worth the wait. I find the website is quite good (easy to find your way round) and prices are fair so overall what’s not to like? I just received two shirts and as usual I am very satisfied.
November 7, 2020
Unprompted review
Who are you & why are you trying to get…
Who are you & why are you trying to get $12.47 (odd amount) from me every month !
Something’s fishy about ur company. Reading your reviews, I’m not alone. Would love a reply
October 27, 2020
Unprompted review
Reply from TOFFS
Good morning Pamela,
I'm sorry to learn you are also being charged something. It has been brought to our attention that a company called “ToffsDeals” has been fraudulently charging cards. We at TOFFS (The Old Fashioned Football Shirt Company) have NO connection whatsoever with “ToffsDeals” and would advise you to call your bank immediately if you have been a victim of these fraudsters.
Toffs are a small family run business based in the north of England, we manufacture and sell retro inspired football and in more recent years some rugby shirts. Our items are manufactured in house and sometimes to order therefore production can take up to 28 days during busier periods.
We are active on social media and can be contacted via the email address or phone number listed on our website. An earlier reviewer mentioned they called the number on the charge, as this charge is not connected to Toffs in anyway this number will not connect you to us. Please call or use one of our official contact us methods if you would like to be in touch further as I'm unsure if a review can become a discussion.
Regards,
Toffs Customer Care
What's the charge for????
I, too, have been charged $12.47 from you for 4 months now and have no idea what we bought. I have been trying to find out but the phone number that shows up on my bank statement is not a good number - no surprise there! I have talked with my bank and I have to try to resolve this myself. I have just sent an email to the address on line and hope to get some kind of any answer back soon.
October 27, 2020
Unprompted review
Reply from TOFFS
Good morning Robert,
I'm sorry to learn this is also happing to your account. It has been brought to our attention that a company called “ToffsDeals” has been fraudulently charging cards. We at TOFFS (The Old Fashioned Football Shirt Company) have NO connection whatsoever with “ToffsDeals” and would advise you to call your bank immediately if you have been a victim of these fraudsters.
We will look out for you email and of course issue a reply though it's a shame you felt the need to leave such a bad rating before knowing who was making the charge or allowing us a chance to reply.
I hope you and you're bank are able to resolve this. As we're not the ones taking your funds we're not able to assist with the issue.
Regards
Toffs Customer Care
I order 6 months ago been taking 12.47…
I order 6 months ago been taking 12.47 out of my checking account for 6 months ago tried to stop the payment wont stop taking money out of checking account. So just change my banking account so now they won't be able to get it anymore
October 26, 2020
Unprompted review
Reply from TOFFS
Good afternoon Eddie,
I'm startled to learn you have been being charged monthly and haven't contacted us about this. Toffs don't have a paid subscription service therefore no reason for this to be the case, we also don't have the facility to do this; partially because we have no need for it due to not having anything to subscribe to (other than our emails which are of course free to receive) but mostly to ensure the safety and security of our customers details.
Toffs only currently charge via PayPal for online orders, or card details can be provided for a one off payment for your purchase over the phone. These details aren't stored anywhere on our database.
If you haven't already done so please speak to your bank about this charge to find out who it actually is and to ensure this cannot be set up on your new account.
I hope you get to the bottom of it.
Laura
Toffs Customer Care.
So now for a honest review.
So now for a honest review.
Indeed as other customers describe communication is not fast.
The seccond time i wrote there was a answer.
Al together after 2 weeks i received my order.
The compagny is defenitly no fraud since they always deliver their goods.
We are spoiled these days by 24 hours delivery, when a company takes longer we tend to rate them low.
But 2 weeks is not that bad ( also considering i live in Holland so international shipping )
Toffs has a great collections of shirts not availible in anny other store.
Good luck finding my Malta shirt or a Luxembourg or nice vintage Antwerp shirt.
Quality is just good, no risk there either.
Its just a nice collection of rare and vintage tee’s.
Overal curious what they will make in the future.
Mabey a 19th century England shirt?
Or since they are a part of the UK, Gibraltar 😄
So much nicer than going to your local shop and buy a plastic Barcelona shirt, you wil be person nr 1000000 with the same shirt.
October 25, 2020
Unprompted review
Reply from TOFFS
Hi Flo,
Thank you for your kind words, I'm over the moon to hear you're happy with the items you've ordered from Toffs. Delivery to Europe is taking longer at the moment due to COVID as we ship via International Royal Mail who pass the parcels on to local postal services and sometimes couriers such as GLS (depending on the European Country destination).
I'm sorry to learn you hadn't received a response to an earlier email. Although behind during the UK lock down our emails are now up to date and offices are open therefore there should be no trouble receiving a response within a few working days at the most.
As a manufacturer our dispatch times can vary as some items are made to order, therefore, for any future orders please feel free to connect with us and we will provide as much information as possible and do all we can to work with your time frame for when an order is needed.
I look forward to working with you in the future,
Thanks,
Laura
Toffs customer care
Very Poor
Same issue that has previously been mentioned about this company.
Ordered a shirt for my Dad's birthday - then get an email stating my order is out of stock and could take up to 28 days. Too late!
Why not just advise the item is out of stock before ordering.
Feels like a bit of a scam to be honest. Very poor.
September 10, 2020
Unprompted review
Reply from TOFFS
Good morning Scott,
Thank you for your feedback. I promise we're not scammers, we're a manufacturer. Therefore, any out of stock items ordered are added to our production plan to make for that order. At the moment, our website doesn't support the facility to indicate a stock level therefore within our terms we do ask to allow this time frame. Due to being the manufacturer we can try to have your order ready on time for your fathers birthday if you could please contact us via enquiries@toffs.com or reply to the email you've received about your order with the date required and we will do everything possible to have this complete and delivered to you on time.
Kind regards,
Toffs customer service
Great customer service.
Great customer service.
Really nice, good quality t-shirt bought for me as a gift.
Print started to flake after washing. I let them know and got a response within 24 hours offering a replacement straight away, no quibbling.
September 10, 2020
Unprompted review
Reply from TOFFS
Thank you for your feedback Ben. We'll get the new shirt to you as quickly as possible.
Kind regards,
Toffs Customer Service
Order delayed by a couple of weeks
Order delayed by a couple of weeks. At no point was I given a tracking number by Toffs and I had to follow up myself. Then my contact details were not given to the delivery company and they were unable to deliver it. I then had to pay additional sotrage/delivery charges to actually get my top.
September 1, 2020
Unprompted review
Reply from TOFFS
Good morning Mr Hall,
I'm sorry to learn you're disappointed regarding the circumstances surrounding your delivery. From your emails I've accessed your order and can see a shipping notice was issued on 18th August when the parcel was dispatched via Royal Mail. They have since passed this to their delivery partner in your local area.
Similarly to the UK, if there are any issues surrounding the delivery a card should be left to advise. Which the Royal Mail website indicates has occurred. I'm not personally aware of anywhere charging storage or collection fees, however, there can often be import costs; which Toffs are not liable for. Once the parcel has left our premises Toffs have no control over the package and don't pass on our customers details in line with GDPR and data protection Laws.
Kind Regards,
Toffs
Great quality shirts
Great quality shirts, but rather pricey. You can buy cheaper replica shirts off eBay. My only gripe is the waiting times for delivery. If it is.not in stock like most of their shirts, you have to wait up to 3 weeks for it to be made and delivery.
July 31, 2020
Unprompted review
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