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Tokyo Laundry Reviews 

1,329
•
TrustScore 4.5 out of 5

4.6

Clothes and Fabric Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, mentioning that items are well-made, warm, comfortable, and very reasonably priced for everyday wear. Shoppers also note the remarkably fast delivery and efficient service, stating that packages consistently arrive quickly alongside very helpful tracking updates and clear communication. Some reviewers were not happy with the sizing consistency, mentioning that certain garments felt too tight, ran large, or simply did not fit properly. A few consumers additionally experienced receiving specific items featuring unexpected fit discrepancies or noticeable manufacturing defects upon their arrival.

What people talk about most

Product

Reviewers highlight high satisfaction with the product, often praising the superb quality, comfortable... See more

Quality

People report positive experiences with quality, highlighting well-made, comfortable items and great value... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy dispatch and... See more

Price

Users describe satisfaction with price, frequently highlighting affordable and reasonable costs for well-made... See more

Value for money

Clients share positive opinions on value for money, highlighting inexpensive and well-priced products that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a christmas jumper for work on 13th December,but wasn't keen on something too tacky. I selected a witty sweatshirt "christmas noun" which was a good price. Delivery was pretty fast & the qua... See more

Rated 5 out of 5 stars

First time shopping. Bought two t shirts same size. One of them just felt tight and didn't sit on me right at all. I thought this is the brand and made a mistake, when something was digging into me... See more

Company replied

Rated 5 out of 5 stars

I love Tokyo Laundry pants. They are so comfortable and the sizing is perfect. Ordering was easy and they arrived quickly with tracking info. I’ve ordered 4 different sets of these and will order more... See more

Rated 5 out of 5 stars

Purchased from TOKYO LAUNDRY for many years - primarily [under] shorts for Grandsons. Excellent products - great price - excellent service - love this company. Thank you.

Company details

  1. Clothes and Fabric Manufacturer

Written by the company

Tokyo Laundry is a casual brand with a fashion edge, renowned for its laundered t-shirts and super soft sweats with vintage prints and distressed appliques. The collection is complimented by a comprehensive variety of trend led shirts, jackets, bottoms, distinctive denims, plus an extensive range of knits and accessories. Our designers spare no expense to ensure that each piece we produce is loved by our customers through using multiple applications, super soft fabrics and fine detailing each item. Washed fabrics and soft handle finishes combined with distressed effects and eye catching designs make Tokyo Laundry a statement to any wardrobe. We offer a wide range of products to meet the needs of our customer’s lifestyle from casual clothing to higher end fashion. We also provide a range of accessories including belts, hats, underwear, shoes and bags. We pride our self on providing a fast and reliable service to customers all around the world and aim to supply the latest trends at the click of a button.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,329)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Great undies!

Great undies!! The best customer service. I made a mistake with my order and the team at Tokyo Laundry have gone above and beyond with their help and getting my mistake rectified. So helpful. The best.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Good quality clothing, good value for money and fast reliable posting. Highly recommend Tokyo Laundry.

March 11, 2026
Unprompted review

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