Tokyo Laundry Reviews 

1,329
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, mentioning that items are well-made, warm, comfortable, and very reasonably priced for everyday wear. Shoppers also note the remarkably fast delivery and efficient service, stating that packages consistently arrive quickly alongside very helpful tracking updates and clear communication. Some reviewers were not happy with the sizing consistency, mentioning that certain garments felt too tight, ran large, or simply did not fit properly. A few consumers additionally experienced receiving specific items featuring unexpected fit discrepancies or noticeable manufacturing defects upon their arrival.

What people talk about most

Product

Reviewers highlight high satisfaction with the product, often praising the superb quality, comfortable... See more

Quality

People report positive experiences with quality, highlighting well-made, comfortable items and great value... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy dispatch and... See more

Price

Users describe satisfaction with price, frequently highlighting affordable and reasonable costs for well-made... See more

Value for money

Clients share positive opinions on value for money, highlighting inexpensive and well-priced products that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a christmas jumper for work on 13th December,but wasn't keen on something too tacky. I selected a witty sweatshirt "christmas noun" which was a good price. Delivery was pretty fast & the qua... See more

Rated 5 out of 5 stars

First time shopping. Bought two t shirts same size. One of them just felt tight and didn't sit on me right at all. I thought this is the brand and made a mistake, when something was digging into me... See more

Company replied

Rated 5 out of 5 stars

I love Tokyo Laundry pants. They are so comfortable and the sizing is perfect. Ordering was easy and they arrived quickly with tracking info. I’ve ordered 4 different sets of these and will order more... See more

Rated 5 out of 5 stars

Purchased from TOKYO LAUNDRY for many years - primarily [under] shorts for Grandsons. Excellent products - great price - excellent service - love this company. Thank you.


Company details

  1. Clothes and Fabric Manufacturer

Written by the company

Tokyo Laundry is a casual brand with a fashion edge, renowned for its laundered t-shirts and super soft sweats with vintage prints and distressed appliques. The collection is complimented by a comprehensive variety of trend led shirts, jackets, bottoms, distinctive denims, plus an extensive range of knits and accessories. Our designers spare no expense to ensure that each piece we produce is loved by our customers through using multiple applications, super soft fabrics and fine detailing each item. Washed fabrics and soft handle finishes combined with distressed effects and eye catching designs make Tokyo Laundry a statement to any wardrobe. We offer a wide range of products to meet the needs of our customer’s lifestyle from casual clothing to higher end fashion. We also provide a range of accessories including belts, hats, underwear, shoes and bags. We pride our self on providing a fast and reliable service to customers all around the world and aim to supply the latest trends at the click of a button.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,329)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was a big surprise

This was a big surprise,like some of these clothes places you get cheap clothes and when they arrive the quality is terrible.
But Tokyo Laundry so far different,I have ordered crew neck t shirts and shorts with the belts and the quality is excellent.
The delivery was quick and the price was way within my budget,I have already told my son and daughter to buy from Tokyo Laundry as we have now moved into summer plenty of choices.

June 25, 2026
Unprompted review
Rated 4 out of 5 stars

Ordered a dressing gown

Ordered a dressing gown, which arrived very quickly, was of good quality and good value. After that ordered a winter jacket and two t-shirts, all arrived promptly and again were extremely well made, good quality and reasonably priced.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick to say when order despatched, date when it's due to arrive,all in all a decent company to deal with

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

5*****+ from 👍🏻😃

I’ve used Tokyo Laundry several times now and I’ve never had a bad experience.
Quality, sizing and prices of clothing is very good 😀.
Communication from placing order and delivery time is also very good 😀.
On my last order I returned 2 items and was amazed at how quickly my refund was processed and back into my account.
Thank you very much to all at Tokyo Laundry 😀.
5*****+ from me!! Keep up the good work 👍🏻😃

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great offers

Great offers and choices of good quality items at great prices fast dispatch and delivery 5 stars

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Substandard material, no interest from TL’s customer service.

So, I have previously purchased 8 or 9 pairs of Tokyo Laundry swimming/beach shorts, I quite liked them and the fit is very comfortable. So when I saw a navy blue pair, in a cargo style, on the rail at TK Max, I bought them, perfect for paddle boarding. On their first excursion, after paddling with friends and family, it was, rather embarrassingly pointed out to me, that the underneath of the shorts was torn wide open!!!
I thought I would let Tokyo Laundry know about my issue, as it looks like a defect in the material of the shorts, rather than the stitching, I sent photos of the damage. I did receive a reply to my email, basically saying they are sorry to hear I have an issue with their product but take it up with TK Max, as I didn’t buy them directly from them. No more than I expected, however I thought they may be a little more interested in the substandard material used in the manufacture of these shorts…. Nope!
In summary, if you purchase any Tokyo Laundry items in other places rather than directly from them, keep your receipt, you are likely to need it.

May 26, 2026
Unprompted review
Tokyo Laundry logo

Reply from Tokyo Laundry

We appreciate and completely understand your frustrations with the faulty product. We would normally replace faulty items if you had made the purchase directly through our website as stated in our policy – however as you had purchased your swim shorts from store; this is completely out of our control. Once again I can only apologise for the inconvenience caused.

Rated 4 out of 5 stars

Great clothing and good quality BUT the…

Great clothing and good quality BUT the tops shrink after one wash

May 20, 2026
Unprompted review
Tokyo Laundry logo

Reply from Tokyo Laundry

We are very sorry to hear about your faulty item. Please contact our customer service team and they will help.
https://tokyolaundry.com/pages/contact-us

Rated 3 out of 5 stars

Style is good but sizing and quality not great

Style is good but very thin cloth and the sizes are quite odd, the small size is v small and the medium is more like a large! Overall not bad value but just be aware of the thinness of the cloth and the sizing!

May 14, 2026
Unprompted review
Rated 3 out of 5 stars

These t shirts shrunk after first wash

These t shirts shrunk after first wash. Wish I'd bought a size bigger.

Update.
Contacted Tokyo Laundry customer services as requested and they have refunded me for the t shirts and I have ordered a size bigger. They do tend to shrink so I recommend buying a size up.

Excellent service by customer services. Thank you.

May 7, 2026
Unprompted review
Tokyo Laundry logo

Reply from Tokyo Laundry

We are very sorry to hear about your faulty item. Please contact our customer service team and they will help.
https://tokyolaundry.com/pages/contact-us

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look