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Tokyo Laundry Reviews 

1,330
•
TrustScore 4.5 out of 5

4.6

Clothes and Fabric Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, stating that orders are dispatched promptly and arrive safely with helpful tracking information. Shoppers are also very happy with the overall clothing quality, highlighting that items are well made, comfortable, durable, and offered at very reasonable prices. Consumers frequently emphasize that shopping procedures are straightforward and communication throughout the ordering process is exceptionally clear and helpful. However, some customers also noted issues with sizing and fit, mentioning that certain garments felt unexpectedly tight or loose, while a few experienced shrinkage after washing.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the great quality, comfortable... See more

Quality

People report positive experiences with quality, frequently praising the well-made clothing, perfect sizing,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt dispatch times and... See more

Price

Reviewers express great satisfaction regarding the affordable prices, consistently highlighting that the... See more

Value for money

Consumers find value for money to be an expression of great satisfaction, highlighting inexpensive products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a christmas jumper for work on 13th December,but wasn't keen on something too tacky. I selected a witty sweatshirt "christmas noun" which was a good price. Delivery was pretty fast & the qua... See more

Rated 5 out of 5 stars

First time shopping. Bought two t shirts same size. One of them just felt tight and didn't sit on me right at all. I thought this is the brand and made a mistake, when something was digging into me... See more

Company replied

Rated 5 out of 5 stars

I love Tokyo Laundry pants. They are so comfortable and the sizing is perfect. Ordering was easy and they arrived quickly with tracking info. I’ve ordered 4 different sets of these and will order more... See more

Rated 5 out of 5 stars

Purchased from TOKYO LAUNDRY for many years - primarily [under] shorts for Grandsons. Excellent products - great price - excellent service - love this company. Thank you.

Company details

  1. Clothes and Fabric Manufacturer

Written by the company

Tokyo Laundry is a casual brand with a fashion edge, renowned for its laundered t-shirts and super soft sweats with vintage prints and distressed appliques. The collection is complimented by a comprehensive variety of trend led shirts, jackets, bottoms, distinctive denims, plus an extensive range of knits and accessories. Our designers spare no expense to ensure that each piece we produce is loved by our customers through using multiple applications, super soft fabrics and fine detailing each item. Washed fabrics and soft handle finishes combined with distressed effects and eye catching designs make Tokyo Laundry a statement to any wardrobe. We offer a wide range of products to meet the needs of our customer’s lifestyle from casual clothing to higher end fashion. We also provide a range of accessories including belts, hats, underwear, shoes and bags. We pride our self on providing a fast and reliable service to customers all around the world and aim to supply the latest trends at the click of a button.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,330)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Bought 2 T-shirts

Bought 2 T-shirts. Great price and great quality!
Ideally, delivery could be a bit quicker but updates regarding estimated delivery times were welcome.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Package arrived quickly and was securely packaged.
The recipient was very pleased with the shorts and tee shirt sets, which he said were very comfortable to wear.
Very good service

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality, service and item.
Very happy with my first experience with Tokyo Laundry and will definitely be back.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Tokyo Laundry

Great experience with Tokyo Laundry, I entered 2 offer codes during my order which overrode the offers due to only 1 offer to be used. I contacted the help desk who arranged a refund for the best offer. Couldn’t ask for better customer support

July 16, 2026
Unprompted review

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