Honestly enjoyed my visits and even online experience with the store and staff members. Glad they added a gift card system to the stores as well. The only issue I can tell is the lack of merchandise f... See more
Company replied
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I highly recommend this store for all your Anime/Manga/Kawaii needs. I am buying early for my eldest daughters birthday and decided to check out Tokyo Toys, I wasn't disappointed. They have some... See more
Very nice Miku Fewawa at a reasonable price for any Vocaloid fan, would recommend picking up.
The product came in good time and was securely packaged with no damage. Very satisfied. Will be shopping here again.
Company details
Written by the company
TokyoToys is a UK based Anime, Manga and TCG store. We have a long history of providing amazing customer service and being huge fans of all things Anime and Japanese!
Contact info
31 Corporation Street, B2 4LS, Birmingham, United Kingdom
- 01212937292
- birmingham@tokyotoys.com
- www.tokyotoys.com
4.7
Excellent
46 reviews
Asks customers to review
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you! We're glad your order arrived quickly :D
Friendly staff & great customer service
I was helped by a lovely girl called athena, I believe. She was so helpful throughout the time I spent in the shop and so friendly. The interaction I had with her honestly left me with such a positive experience, would go back again for the helpful customer service
January 16, 2026
Unprompted review
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thats fantastic to hear! I will be sure to pass on your kind words to Athena ^_^ We are so glad you had such a positive experience in our Birmingham store!
Ordered something
Ordered something, then informed its posted using Royal Mail Tracked 48 (and to expect 3 to 5 business days for delivery). Royal mail tracked should not take 5 business days to be delivered within the UK.
Update: Recieved 'shipped' email 6.2.26 and no RM tracking number, but a 'shop app' tracking number. Finally delivered 13.2.26, and tracking info shows it was actually dispatched 9.2.26 at 17:24, so in this instance it's not RM taking too long, just a very slow dispatch by seller.
Reply to seller: key point is indicating it was shipped 3 days before it was actually shipped, is dodgy and sets false expectations.
February 6, 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Hi, All our customers can choose their shipping method and the time frames are clearly stated when you choose your delivery method so I am finding this review a bit unfair as you chose your shipping method.
Unfortunately we no control over Royal Mail so to make sure that our customers have the most information possible we make it clear it can take up to 5 business days to deliver. Of course this varies depending on where in the country you are situated and that can effect the tranist time.
If you wish to discuss this further please contact us directly and we can help clear up this confusion ^_^
*UPDATE* - Hi, your order was placed after the 12pm cut off for same day dispatch on Friday 6th. We are unable to ship any items over the weekend as our shipping policy says so your order was shipped at the next availble shipping day which was Monday 9th. Here is a link to our shipping policy for future reference: https://tokyotoys.com/policies/shipping-policy. Many thanks ^_^
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you! We're glad your order arrived safe and sound ^_^
Beautiful service
Fast delivery.
Great deals.
Sent the wrong item out but the customer service was fantastic, answered all my questions and sent out the correct item as fast as they could.
Will be buying from them again.
February 6, 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for your great review! We are glad we managed to fix the issue and get you your amazing product choices!
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