Tomtom TAPES Reviews 

Compared to what and how good TomTom was its service and customer care has gone down the sink would not buy another unless I read that things had improved in that department,

My device just suddenly stopped working and I went in their website to see if I could fix it via the forum but no joy so I sent an email to Tomtom customer support explaining my issues and a week later I have still not received any type of response. I have bought many Tomtom devices in my time but this will be my last. They are quick to send emails letting you know what you can purchase but obviously not interested in the customer and by far the worst customer support I have ever experienced

been trying to update this piece of crap all day, still no joy, going in the bin, ill use Google Maps on my phone from now on.

Purchased TomTom Go Basic5 2 weeks ago after doing some on line research. TomTom's on line manual states device is capable of hands-free calling and voice activation. This is also endorsed in the included handbook. This is NOT the case!! Have flagged up to TomTom with supporting evidence after much hassle with customer support. All they have offered me by way of compensation is the "authority" to take it back to retailer and pay the difference for a better model!!!! APPALLING CUSTOMER SERVICE.
My advice - go elsewhere. Thanks TomTom.

Terrible update software difficult and not user friendly

I have had Tom Tom's for over 15 years. But I have had enough. Been trying to download maps that I bought. Everything connects, but the moment I click to download. Nothing. Oh yes, I get server busy. They must be so busy, cause this has gone on for 10 days straight. Finally got a person to talk to me. Was told my laptop was at fault. Tried 3 laptops. Ask for money back. Was told NO. So off to the bank, and PayPal. They are totally a crap company now.

Tomtom company its crap special customer service.
I bought new tomtom go premium x with next day delivery cost 7£ I still waiting about week. Better to go any different shop don't buy from tomtom website. All sat nav coming from Netherlands not UK.

ive had tom toms for years a one then an xxl then a go 600, they are all now rendered useless following the latest Up Date Your Tom Tom notification
even tried to follow their latest message for the one off update
Total rubish I will never buy another Tom Tom feel very let down by them
going over to Garmin

Had to set up two Tomtoms for my colleague at work, I'd have better luck operating a steam engine with no thumbs.
The update software only allows one satnav at a time, adding a 2nd one wipes the original setup. So good luck in a household that utilises more than one device.
You have to register on the website just to establish a connection to your pc, something the computing industry as a whole have been capable of doing since 1983, and you can't proceed until you've gone through the MyDrive installation again.
This seems an awful lot of work for someone who needs a satnav to drive somewhere let alone messing on with connections and account set ups.
Don't bother with Tomtom, go for Garmin. You can connect multiple devices to their update software and they've got better adverts as well

Latest GPS WRNO has corrupted time on my TOMTOM. They say I need to buy a new one (with a small discount because they caused the problem!).
The TOMTOM is going in the bin and I will use GOOGLE maps that I have tried and seems better than TOMTOM any way

Bought Tom Toms for years then found out the meaning of lifetime updates! When your machine is old it's come to the end of its life so BYE BYE. I get better (and voice operated) service from Google maps on my phone
Then, to rub salt in, they keep sending spam trying to get me to buy another

Hi. I wouldn't even give 1 star rating for this company...!
They email me regularly with unwanted sales pitches but I am unable to make reasonable contact with this company, even on their own support address. It could not be more difficult to communicate with Tom Tom. It seems to me they are not interested in GDPR. They have not had my permission for contact since GDPR was introduced.
They really are a nuisance and therefore I will never buy Tom Tom !

What the hell is going on with your website? I'm not the only one who has been having problems with you. You are a huge international company get your backsides in gear!

They sent me a notice to update my TomTom with a 30% discount as my old one was no longer supported. I tried to purchase the special deal but couldn't because I am Canadian and we obviously only speak French. Finally found a small button to change the language only to keep being sent to the American site which did not have the discount and was three times the price when converted to Canadian dollars. There is no place to contact them either - so no service, no longer a customer! Thanks for nothing.

After sending my sat nav off for a cracked screen for some reason they replaced the battery also the battery lasted less than 6 months after sending it back it came back unable to charge or update sent sat nav back again a replacement was sent out which would not connect to live again sent it back and now the next replacement does not have lifetime updates on it and now I can not get hold of them to sort out the problem absolute jokes

It seems I'm not alone, my Tomtom went down two weeks ago, after hours on my lap top trying to update what they term a"GPS Week Number Rollover" I have been unable to get any kind of response.

I have tried to contact their customer support - there isn't one!

They are ignoring their commitment to the market by totally ignoring their customers - time for action!

It appears this company is dead, if it is not and does not address these issues it will be soon!

I haven’t got much time but just had to share and make others aware this brand is a total scam waste of money! Bought this sat nav for around £200. Impossible to update!! See reviews, most people have the same problem. I have lifetime map updates but the program app says my internet connection fails or is not powerful enough to update!! What?? I have no other internet issues so have been screaming at my Mac for 4 days running trying to make my Tom Tom work again. No maps on it now as it’s wiped in the beginning of an update, so it’s completely useless. The phone helpline in India were quite hopeless and offered no useful help, they actually got shirty with me at one point.
Works great until the update. Wish I’d never bought it. Complete waste of money if you can’t update 🤷‍♀️ Grrrrrrrrrrrrrrrrr 😡😡😡

After purchasing a Tom Tom 6200 professional at a cost just short of £400.00 I at least expected a unit that was fit for purpose.
The first 8 months brought problems which should not of occurred but were fixable by going online updating/re booting/ and trying again.
Then into the second year complete crashing of the unit constantly, bring on Tom Tom customer care. Do this - do that - do the other, now it will be perfect. Perhaps after 8 or 9 of these episodes and hours of my wasted time guess what - still the same.
Another call and finally they accept there is a serious fault, now I have to parcel up the unit and send to Romania, 3 weeks later I have the same unit back feeling some what reassured.
One hour the unit lasted and crashed completely again, the final straw. I contacted Customer care again and said I want my money back or a new replacement unit as this has never been 100% from day one, send it back to Romania once again we will send a new unit upon receipt.
Yesterday they received it 16/05/19 today I rang to see if my new unit was on its way, to be told they cannot send a new unit but a 2nd hand/ refurbished one.
To say I am appalled is an understatement, do not touch this company with a barge pole and go to Garmin my last one lasted 10 years and a back up second to none, so Tom Tom you have £400.00 of my money I have never had a product fit for purpose and 2 months without anything and you won’t even replace with a brand new replacement- never in 30 years have I experienced such treatment - never ever again, thank you Tom Tom for nothing.

Made mistakes of trying to update my map only result was map was corrupted and unit is useless they are obviously having served problems. Come on TomTom tells really what's going on. Hacker or failure or internet connection but be honest and give an estimated fix time. Your product was good but you are losing your customers faith

Totally appalling avoid and spend money on a company that actually bothers .

Return contact abysmal and all you get is bombarded with discounts to buy new unit no interest in correcting matters with even a few year old units . So far the top quality staff have had me reset my unit 78 times without any success.