TomTom Reviews 

Dont deserve 1 star, their customer service has to be the worse we have ever come across.

Very poor customer support.
I saw an offer on my TomTom account informing me of a 30% discount on the speed camera subscription. The advertised price was around €24, but when I tried to purchase it, the price at checkout was €39.
I tried unsuccessfully to get help from support—at first I received no response, and later I managed to speak with them both on Facebook and through the website chat, but I got no assistance from them.

This is borderline a scam.

After a decade or 2 with tomtom I switched on my go expert 7 truck nav only for my 5 years of saved places to not be there absolutely shocking customer service which is non existent.
My time with TOMTOM is over time to move onto Garmin I dont pay good money for shocking service like this take.your.money and treat us like Mugs

I ordered a new satnav, and paid for it, a couple of weeks ago but I'm still waiting. TomTom's customer service is non-existent and their chat bot is worse than useless. I've also sent dozens of emails to the company and not a single one has been replied to. The tracking app says Yodel have it but are not releasing it because they need more info from TT but TT are just not responding. Yodel have all the correct info so I've no idea why they're not releasing my parcel. All in all, a crappy experience from both companies. My advise - don't buy anything from TomTom online. My next step is small claims court.

Zero customer support out of 9-5 Monday to Friday office hours. Shocking when you think they sell apps/satnavs to the HGV industry that runs 24/7 365. For the 2nd time (woke up to) 200+ lost saved locations and MyDrive has unknowingly been pulled (bizarrely) so no back up. Shocking CS.

TomTom Customer Service is literally not existing! There is a totally stupid bot bothering customers with silly questions that have nothing to do with the issue. An employee never talks to you. No help is provided. The App is full of bugs, i strongly recommend to avoid the products of this company! You are on your own!

2 Subscriptions cancelled in the 14 day renewal period yet no refunds. Their online service states not linked to a product even though I input order numbers. I tried to raise a complaint and they acknowledged it but no further communication from them even though it says within 48 hrs. To date it's been 5 days.
You can't even reply to the email they send. Looks like I'm going to have to report them to my bank to get the refunds.

Bought TomTom for iPhone. Updates maps regularly, great live traffic and cameras. Works through CarPlay for my own car and when renting cars.

Tomtom Go Expert Plus is a turd dressed as a sat nav, shop elsewhere

Purchased a Tomtom sat nav which arrived and was faulty. I returned it for repair in February with a tracking number and proof of receipt. I has not been repaired and returned and I have not received any refund. It is also impossible to log in to my account.

Do not buy tomtom as suction thing is absolutely rubbish, its not cheap to buy yet suction thing keeps falling off evey 10 seconds, also days of tom tom are numbered as they expect u to buy subscriptions, instead u can use your phone and waze free download which is 10 times better.

I purchased a TomTom camper Max, the specs said it has world maps. On set up the device showed 34 map updates available. The update failed due to there not being enough space on the device and that I need to delete some maps. There was only Europe loaded and being Motorhome users I wanted Europe not parts of Europe! You would expect a device sold with the description of world maps would at least have enough room for Europe and the updates. £300 so not cheap.

Appalling support!
Terrible product, supposed to not let me drive my motorhome down narrow roads etc. this function has stopped working and it won’t work after trying all resets etc
Support took 3 days to come back to me saying sorry they haven’t responded, they will be back to me soon!!!

Consistently awful software that never works, no matter what you try, different cables, different USB ports, different computers, device reset, etc.

Consistently unhelpful and insulting support material on the website.

Consistently making devices obsolete by artificially making new map updates "incompatible" with them.

Never, ever buying another TomTom GPS. They are so expensive, and they are made obsolete 2 years after purchase (not exaggerating here)

Awful, awful, awful, save yourself a headache and just use anything else. Awful company.

Terrible support but great Sat Nav, just hope you have no issues.
Never again will I buy TomTom. after years of use and several products it is time to bin them due to no online support or contact numbers to speak with people. Very short notice software update, whilst I was on holiday and now I cannot update on the last day to complete it as my device is not recognised. This move will cost you dearly TomTom ... look at your trust pilot ratings now !!!

TomTom truck will not update, it locks and goes around in a loop - absolute rubbish once it needs an update

Their customer service is poor, as others have pointed out. However, my main issue is the accuracy of the locations I want to drive to, mainly golf courses but also hotels. Over the last few years I have discovered directions/locations that are inaccurate, by up to SEVEN MILES. If you are driving to play golf at a certain time then you do not want to end up seven miles away 30 minutes before your tee time. Lists of locations for a golf course to choose from where it is pot luck whether you make the right selection or not. Google doesn't seem to have the same problems so I cannot understand how so many wrong locations are presented to you to choose from with TomTom. In the last three years I have discovered EIGHT inaccurate directions, just for golf courses. In the case of the one that was wrong by 7 miles it was only luck that I had already played the course some years before and was able to recognise that I was heading in the wrong direction and was able to stop and requery my TomTom.

Unfortunately there is no "0 Stars" for this bunch of incompetents!! A major problem with a Go Superior (That's a laugh): no human contact to report a problem, just the old 'going around in circles' chatbot.
NEVER BUY A TOMTOM!!

I purchssed a 7" superior go system. I purchased it without reading any review as I have used tom tom for many years. Without mishap. That was the days you could speak to a human being.

How things have changed. Their customer service is shocking. I was trying to fix a problem and ended up with a bot that was absolutely hopeless...

It seriously lacks...I couldn't access my account and because of that I went round in circles for hours. The bot, yes a bot told me I was being disrespectful to it simply but trying to get information on how to get past the login if my account was temporarily suspended.
My problem was I couldn't access the WiFi setting up the system. Had to wait till 10 am to get an agent.. i got one who admitted they were having issues with the WiFi setup and I had to link to a computer to fix the issue with a down load. The reason I bought this particular unit is because I didn't have a computer to hook up to. I lost him and couldn't link back up with an agent. This was due to my account being temporarily suspended.
So they are selling WiFi systems knowing they're is an issue with them and the only way to clear it is with a hard wire plug in.

I tried to fill in the returns form and put in the order number. The order number that I put in directly from the invoice wasn't recognised. Didn't start with a 4, and was a didgit short. So that was me with a unit I couldn't update and couldn't return..im really surprised they are still in business and the disappointment for me is I loved using their old system and thought a simple update of model was the correct decision for me. How wrong you can be...

If I could give them a negative review on trust pilot or their own site I wouldn't hesitate. Without doubt, the worst experience I've had with any company over many years.

Ordered a new HGV Nav and it’s never arrived. Now over 28 days and customer support still not issued a refund although they have stated in email they have. Tried to contact them again and they now just don’t reply to any emails and the customer service chat is non existent it just says they will email you but they don’t. I have now opened a visa dispute with my bank. The service is terrible I will never ever buy a product direct from them ever again