Toolden Reviews 

30,932
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,810 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the affordable prices, wide range of available choices, and exceptionally efficient delivery times that make purchasing professional equipment simple and straightforward. People frequently mention that the items arrive securely packaged, in pristine condition, and match their online descriptions precisely every single time. Some reviewers were not happy with delivery delays, experiencing extended wait times, tracking issues, and communication difficulties when shipments took much longer than expected. Consumers also described occasional instances where internal packaging was inadequate or boxes arrived severely damaged during transit, causing frustration.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting promptness and efficient... See more

Product

Customers had positive experiences with product, noting that items were well priced and exactly as described.... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive costs and great value... See more

Service

Consumers find service to be positive, efficient, and accompanied by competitive pricing and quick delivery.... See more

Order

Users describe ambiguous interactions with order, highlighting a divide in their purchasing experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering the 3 items of garden equipment was easy on the website, and tracking details were given. Two of the three items were delivered but no details of why not a third so had to chase. Third item a... See more

Company replied

Rated 4 out of 5 stars

Service was very good, received the item as described and on time. The only part i would say could be better, was the packing. The battery charger was put in a cardboard box witj no packing. It was... See more

Company replied

Rated 4 out of 5 stars

Everything was fine except the drill that was delivered without a battery but that was my fault as I hadn’t looked at the description properly.

Company replied

Rated 4 out of 5 stars

Great product , realisable service . Packing inside side was not really secure but made no difference to quality .



Company details

  1. Construction Machine Dealer
  2. Battery Store
  3. Hardware Store
  4. Tool Store

Written by the company

Toolden is fast becoming one of the largest suppliers of Power Tools and Accessories in the UK. Toolden offer fantastic prices on Power Tools, Hand Tools and Accessories from top brands like Makita, Dewalt, Hitachi, Milwaukee, Teng, Bahco, Making Toolden your one-stop-shop for all Power Tools, Hand Tools, Accessories and more.

Fast Shipping, Great Prices!

Hard to be beaten on delivery and price...

We offer a fantastic shipping service through our courier partners, giving complete transparency and control of deliveries to our customers. Track your order from the moment of placing it until the minute it arrives at your door. Our customers can't believe how much money they saved shopping at Toolden. We are hard to beat on almost every tool on our website and we even often bundle deals to reduce costs even more, just by buying your everyday essentials you can get discounts on your tools.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

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4.4

All reviews

(30,932)

3,600 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient company would recommend…

Very efficient company would recommend delivery spot on

July 22, 2026
Toolden logo

Reply from Toolden

Thank you for comments and feedback - we are glad you were happy with everything,
if we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Delivery was fast and efficient

Delivery was fast and efficient
The product was good for the price.

July 21, 2026
Toolden logo

Reply from Toolden

Thank you for comments and feedback - we are glad you were happy with everything,
if we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Prompt delivery

July 21, 2026
Toolden logo

Reply from Toolden

Thank you for comments and feedback - we are glad you were happy with everything,
if we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Item as described

Item as described. Good communication and quick delivery

July 22, 2026
Toolden logo

Reply from Toolden

Thank you for comments and feedback - we are glad you were happy with everything,
if we can help you with anything else then please let us know.
Toolden Team

Rated 1 out of 5 stars

Toolbox arrived damaged

Toolbox arrived damaged, no customer service whatsoever, not even a response

July 22, 2026
Toolden logo

Reply from Toolden

We are sorry to hear this has happened however it doesn't look like you have been in touch with us to let us know that there has been an issue.
can you please use the contact form on our website and provide images of the damage and packaging so we can get this resolved for you as quickly as possible.
Toolden Team

Rated 5 out of 5 stars

Good price

Good price, Easy ordering and super fast delivery.

July 21, 2026
Toolden logo

Reply from Toolden

Thank you for comments and feedback - we are glad you were happy with everything,
if we can help you with anything else then please let us know.
Toolden Team

Rated 1 out of 5 stars

Still waiting for my order – very disappointing service

I am very disappointed with the service. My order still has not been delivered, and I have been waiting much longer than expected. There has been very little communication, and I have not received any clear information about when my package will arrive. Customers should not have to chase updates or wait indefinitely. I hope the company improves its delivery service and communication with customers.

July 21, 2026
Toolden logo

Reply from Toolden

We are sorry but having checked we replied to your emails to confirm what was happening with your order. Unfortunately we had no control over the couriers request to be returned back to Toolden.
We will action this as requested when the goods are received back to us and if we can help you with anything else please let us know.
Toolden Team

Rated 5 out of 5 stars

Great price and speedy delivery

Great price and speedy delivery. Will definitely use again.

July 21, 2026
Toolden logo

Reply from Toolden

Thank you for comments and feedback - we are glad you were happy with everything,
if we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Satisfied customer …

Top quality company with a massive range, pretty much everything i need for work all at one place, delivery times really good well packaged and very competitive prices

July 20, 2026
Toolden logo

Reply from Toolden

Thank you for comments and feedback - we are glad you were happy with everything,
if we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars
Toolden logo

Reply from Toolden

Thank you for comments and feedback - we are glad you were happy with everything,
if we can help you with anything else then please let us know.
Toolden Team

Rated 4 out of 5 stars

It is good product

It is good product, it is delivered on time

July 21, 2026
Toolden logo

Reply from Toolden

Thank you for comments and feedback - we are glad you were happy with everything,
if we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Easy to buy online

Easy to buy online. Got exactly what I wanted at a good price and it arrived on time.

July 21, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback -we are pleased you were happy with everything.
If we can help you with anything in the future then please let us know.
Toolden Team

Rated 5 out of 5 stars

Good

It's been working well

July 15, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback -we are pleased you were happy with everything.
If we can help you with anything in the future then please let us know.
Toolden Team

Rated 5 out of 5 stars

The price is better than most other…

The price is better than most other companies. And delivery was quick .

July 19, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback -we are pleased you were happy with everything.
If we can help you with anything in the future then please let us know.
Toolden Team

Rated 5 out of 5 stars

Incredible service !

Incredible service !! I checked a couple of things with customer service both online and on the phone, both answered straight away !! Ordered Monday afternoon, delivered to the Isle of Wight Tuesday afternoon !! Amazing ⭐️⭐️⭐️⭐️⭐️

July 20, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback -we are pleased you were happy with everything.
If we can help you with anything in the future then please let us know.
Toolden Team

Rated 5 out of 5 stars
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback -we are pleased you were happy with everything.
If we can help you with anything in the future then please let us know.
Toolden Team

Rated 5 out of 5 stars
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback -we are pleased you were happy with everything.
If we can help you with anything in the future then please let us know.
Toolden Team

Rated 5 out of 5 stars

Good service

Good service, fast delivery time and competitively priced

July 21, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback -we are pleased you were happy with everything.
If we can help you with anything in the future then please let us know.
Toolden Team

Rated 5 out of 5 stars

Wire brush

Fantastic item adapted it to fit drain rods and works a treat.

July 20, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback -we are pleased you were happy with everything.
If we can help you with anything in the future then please let us know.
Toolden Team

Rated 5 out of 5 stars

Very good service excellent thank Colin

Very good service excellent thank Colin

July 20, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback -we are pleased you were happy with everything.
If we can help you with anything in the future then please let us know.
Toolden Team

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