Tool Exchange Reviews 136

TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

Very quick response and quote but don't expect much for your tools. The price offered is exactly half of what I can sell online myself. Sure, they have costs and need to make a profit too. I would pro... See more

Rated 5 out of 5 stars

I sent Tool Exchange an email detailing my unwanted power tools, very quickly I received a polite reply with a fair offer to purchase some of them. I agreed to the offer and was then given accurate... See more

Rated 5 out of 5 stars

ordered online and arrived two days later. I was dubious regarding condition of mitre saw stand, but arrived in original box.. appeared water damaged but stand brand new and intact as described. 1 ye... See more

Rated 5 out of 5 stars

Whole proces was very simple, from initial contact through to receiving the labels to send. Funds were received promptly. Bonus points for excellent communication and patience, as this took longe... See more

Company details

  1. Tool Store

Written by the company

Tool Exchange is the UK's No1 buyer and seller of refurbished power tools and equipment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

136 reviews

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Rated 3 out of 5 stars

Quick quote

Very quick response and quote but don't expect much for your tools. The price offered is exactly half of what I can sell online myself. Sure, they have costs and need to make a profit too. I would probably sell to them if I was strapped for cash and needed the money quickly, thankfully I am not in that situation.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

My Power Tool Sale to Tool Exchange.

I sent Tool Exchange an email detailing my unwanted power tools, very quickly I received a polite reply with a fair offer to purchase some of them.
I agreed to the offer and was then given accurate postage details that I completed.
The transaction went very well and I was very pleased with the whole experience.
I would highly recommend Tool Exchange. Thank you.

April 1, 2025
Rated 5 out of 5 stars

Easy Process

Easy Process
Tool exchange contacted me very quickly and made the whole process of trading in my late husbands power tools was very easy.

January 6, 2025
Rated 5 out of 5 stars

Being a small charity group we get…

Being a small charity group we get donations of tools that we sell to raise funds.We have used Tool Exchange to do this and have appreciated the quick response to enquiries and the ease of dispatching items and receiving payment

November 6, 2024
Rated 5 out of 5 stars

Great service

Great communication, lots of patience to help and support. All logistics handled very efficiently. Fair offer made for tools and very prompt payment made

October 2, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service

Got a fair price for selling my DEWALT tools. Tool Exchange made the transaction and collection of the tools easy. Will use again. Thank you.

December 14, 2023
Rated 4 out of 5 stars

Easy but a little confusing.

The procedure was relatively straightforward. I registered my two tools, received a quote which I accepted, then the courier came and picked up the tools. The money then arrived in my bank account.
However, there seemed to be some confusion as to whether I was selling one tool or two. In several of their communications they said "tool" instead of "tools", which I think anything of, but then when the courier came he wasn't happy that he had to collect two tools when he been told only one. He collected them both but went away muttering to himself. I think words would have been said back at Head Office.

October 20, 2023
Rated 5 out of 5 stars

Sold my 18v bosch tools

Sold my 18v bosch tools. Quick response to my query. Instructions and details were clear and easy to understand.
Decent price offered for tools.
Money was put into bank straight away
Would highly recommend if you don't want to sell tools privately 5 stars

October 3, 2023
Rated 5 out of 5 stars

Was a bit wary sending off an expensive…

Was a bit wary sending off an expensive power tool to an online company. However, my experience has been brilliant - quote received quickly, straightforward process and money paid into my account upon confirmation of passing the on-site tool test. Would use again and recommend - great service.

September 12, 2023

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