The transaction for purchasing the pump went smooth, but the communication was horrible. I sent an email asking for an update on my order, and never got a response. I called a few days later and was... See more
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I would think twice before listing your product with these people. They dont respond to emails and if you pressure them for an answer they refer you to an attorney. I just want to know the status of a... See more
I was under time pressure and needed my items as soon as possible. I was also concerned with any damage that might occur during shipping. Customer Service worked with me to get my items shipped out qu... See more
Ordered my christmas present for my son, I was worried b/c it was a few days before Christmas and i thought he wouldn't receive it. I spoke with a Toolfetch sales rep who was very friendly and helpful... See more
Company details
Written by the company
Toolfetch has been a go-to source for tradespeople for over 20 years, and we're proud to be part of the everyday success of plumbers, builders, metalworkers, HVAC techs, and more. We know that finding the right tools isn’t just about the specs—it’s about reliability, durability, and knowing you’ve got the best gear for the job. That’s why we focus on sourcing the highest quality tools and equipment from trusted brands that get the job done. Whether you’re working in plumbing, construction, metal fabrication, or HVAC, or if you need serious lifting equipment, Toolfetch has the tools and equipment you need. We’ve built our reputation by helping professionals like you get what they need, fast. We don’t just want to be a website you visit—we want to be the place you come back to, time and again. At Toolfetch, we are all about making your life easier. We’ve got a simple website, clear product information, and a customer service team who actually knows their stuff and can help you find the right gear for your next project. Take a look around, and you’ll see why we’re a trusted name in the trade your go-to source for reliable tools, safety, and more.
Contact info
United States
- 800-508-4735
- sales@toolfetch.com
- www.toolfetch.com
3.8
Great
204 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Robert was great to work with
Robert was great to work with. He was helpful and responded to my questions timely. The only complaint I have is that it took longer than I anticipated to have the items shipped.
May 18, 2023
Appears the order was not correct and…
Appears the order was not correct and lack of follow up!
May 15, 2023
Reply from Toolfetch
Hello,
We do apologize for any issues with your order. As per review it appears that we have reached out to you in regards to your order and we are working on a resolution.
We will reach out to you for any further assistance. We do strive to make sure all of our customers are 100% satisfied with their purchase and we will try our best to resolve the issues you encountered.
Great product
May 9, 2023
Only received half of my order
Only received half of my order. Have not been updated on my backordered item.
May 5, 2023
Reply from Toolfetch
Hello,
We do apologize for any issues and we are investigating this issue to provide you with the best resolution to the order.
The sales rep went out of his way to…
The sales rep went out of his way to assist me with
both purchases. He kept trying to get the date pushed
ahead for Colorworks Inc. The only problem that it took too long to be shipped over here. That company that builds them should have some ready to ship at any time instead of taking 4 months to get to us, other than that Toolfetch your employee that helped was great.
May 9, 2023
We have ordered from Toolfetch before…
We have ordered from Toolfetch before and always receive orders on a timely basis
May 8, 2023
Best customer service out there!
Customer service was outstanding and prices are exceptional. You guys went above and beyond to get a lift to me as soon as possible. I will definitely use you guys again for my HVAC business.
May 3, 2023
Agent checked inventory in different…
Agent checked inventory in different warehouses to see if they had any even though web said zero in stock.
Received items within several days. Very expedient.
May 3, 2023
Item was shipped right away and was…
Item was shipped right away and was exactly what I was expecting. Couldn’t ask for a better transaction. Thank you.
May 2, 2023
I’m sure you as a company is great but…
I’m sure you as a company is great but the item I ordered is not, I would like to return…
April 28, 2023
Reply from Toolfetch
Hello,
You have opened a return and we reached out numerous times but have not heard back from you. Please reach out to us so we can address your return appropriately.
great price and fast shipping.
April 28, 2023
fast professional service
April 26, 2023
In stock and fast shipping
April 24, 2023
In speaking with the customer service…
In speaking with the customer service rep, I was very happy to find that I could save on shipping by picking the item up at the manufacturer who is located close to us.
The item was ready to pick up relatively quickly.
Toolfetch was very helpful in making this happen.
April 20, 2023
Way to long to get product
April 20, 2023
EASY GOING WELL PRICED FAST SHIPPING
April 19, 2023
Quick delivery of products
April 17, 2023
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