I ordered an 8ft Makita saw track. It arrived about five days after I placed the order and the packaging was the best I've ever seen. Items like this bought from other vendors would usually arrive in... See more
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shipping estimate is not close to accurate. It's 10 business days today. still no package. checked tracking yesterday and no status yet. like is still hasn't been picked up yet. Checked tracking t... See more
You ultimately told me the product I ordered was out of stock. I looked at numerous websites and many of them stated they could not obtain the product. Since the item appeared on your website, I belie... See more
Company replied
Ordered nearly 3 weeks ago, 5 days ago I receive an email that part of my ordered shipped. I contacted them a week ago for an order update via their website, never heard anything back. ** I did f... See more
Company replied
Company details
Written by the company
Toolmarts Inc., established in 1986, is your go-to online destination for top-quality tools at unbeatable prices. Offering a vast selection of power tools, pneumatic tools, woodworking machinery, home improvement products, precision tools, work and safety gear, and more, Toolmarts ensures you get the best value for your money. With trusted brands like JET, Delta, Skil, Bosch, Dremel, Makita, Milwaukee, DeWalt, Hitachi, and Stabila, you can count on premium products at competitive prices. What sets Toolmarts apart is not only the exceptional value but also their commitment to providing the best shipping rates. They offer affordable shipping charges, ensuring that your purchases arrive quickly without breaking the bank. Additionally, Toolmarts Inc. prides itself on outstanding customer support. Their helpful and knowledgeable team is always ready to assist, making your shopping experience smooth and hassle-free. Whether you have questions about a product, need assistance with an order, or just want some expert advice, their customer service team is there to help every step of the way. For great prices, fantastic shipping deals, and exceptional customer support, Toolmarts Inc. is the ultimate choice for all your tool and equipment needs.
Contact info
2117 INDUSTRIAL CT, 92081-7957, VISTA, United States
- (888) 722 8299
- customerservice@toolmarts.com
- www.toolmarts.com
2.9
Average
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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takes too long to receive product or…
takes too long to receive product or shipping information. i did not receive a confirmation email and wondered if my order actually went through or not... . i had to actually email them to find out when my product was shipping
March 23, 2025
Reply from Toolmarts.com
Hi Jamie,
Your order was delivered on Monday, April 7, 2025. As noted in our order confirmation email and on our website, we have a standard handling time of 7–10 business days prior to shipment. Your order was fulfilled within this stated timeframe.
We kindly ask if you would consider revising your review to reflect the service you received.
Thank you for your understanding.
Best regards,
Geff
Toolmarts Customer Care
7-10 business to ship.
Item shipped within 7-10 business days of purchase. Looking forward to items arrival.
March 22, 2025
Reply from Toolmarts.com
Hi John,
Your order was shipped on April 4th, 2025, and is expected to arrive by April 14th, 2025. As mentioned in our order confirmation email and on our website, we have a standard handling time of 7–10 business days prior to shipment. Your order was shipped well within this timeframe.
We kindly ask if you would consider updating your review to reflect the level of service you received.
If you have any further questions or concerns, please don’t hesitate to contact us at customerservice@toolmarts.com.
Best regards,
Geff
Toolmarts Customer Care
I have not received the items.not received
I have not received the items. The company called and we canceled the order.
March 20, 2025
Reply from Toolmarts.com
Hi Jerre,
As per our recent phone conversation, we have canceled your order and processed a refund as requested. We kindly ask you to consider revising your review in light of the updated service you’ve received.
We sincerely appreciate your cooperation and apologize for any inconvenience caused.
Best regards,
Geff
Toolmarts Customer Care
Toolmarts easy to use
Toolmarts had what I needed a hard to find accessory box for a Marita multi tool
March 20, 2025
Reply from Toolmarts.com
Thank you for your kind words.
Toolmarts Customer Care
Great Products, Prices, and Shipping
Great products at great prices combined with great shipping... Who couldask for anything more?
March 21, 2025
Reply from Toolmarts.com
Hi Paul,
Thank you for taking the time to leave us such a wonderful review. We’re so glad everything met your expectations!
Regards,
Geff
Toolmarts Customer Care
My order was canceled no explanation.
March 19, 2025
Reply from Toolmarts.com
Hi Jamie,
Your item was backordered at the manufacturer with no estimated time of arrival, and we didn’t want to hold onto your money indefinitely. As a result, we promptly processed a refund for your purchase.
Unfortunately, due to a high volume of customer inquiries, we were unable to notify you in a timely manner, and for that, we sincerely apologize.
We hope you understand that this was an honest oversight on our part, and we kindly request you to consider revising your review in light of this clarification.
Thank you for your understanding.
Best regards,
Geff
Toolmarts Customer Care
I have not received this part and have…
I have not received this part and have heard no information about my order other than an order confirmation about 2 weeks ago
March 19, 2025
Ordered 2 Lenox PVC Cutting Blades…
Ordered 2 Lenox PVC Cutting Blades waited 1week and reached out in Email and Phone Call and no one answered I reached out 3 times Contacted Pay Pal and canceled order with never ever do business again with Ytoolmarts
March 4, 2025
Nearly 3 weeks, ordered not shipped, no reply from support
Ordered nearly 3 weeks ago, 5 days ago I receive an email that part of my ordered shipped. I contacted them a week ago for an order update via their website, never heard anything back.
** I did finally receive my order, but they never replied to my support request.
February 27, 2025
Reply from Toolmarts.com
Hi John,
Your order was shipped on March 14th, 2025, and was delivered on March 24th, 2025. As mentioned in our order confirmation email and on our website, we have a standard handling time of 7–10 business days prior to shipment. Your order was shipped well within this timeframe.
We kindly ask if you would consider updating your review to reflect the level of service you received.
If you have any further questions or concerns, please don’t hesitate to contact us at customerservice@toolmarts.com.
Best regards,
Geff
Toolmarts Customer Care
Reply from Toolmarts.com
Hi Carroll,
We’re glad to know you’re satisfied with your order. Your support helps us grow and continue to offer top-quality tools and customer care.
Best Regards,
Geff
Toolmarts Customer Care
These fall off of the batteries
These fall off of the batteries. They were for 18v Makita batteries and they do not fit correctly.
February 26, 2025
Reply from Toolmarts.com
Hi Bruce,
We’d like to know a bit more about the issue you’re experiencing. Please reach out to us at customerservice@toolmarts.com so we can better understand the situation and provide you with a resolution.
We sincerely apologize for any inconvenience caused.
Best regards,
Geff
Toolmarts Customer Care
Great experience
Every part that I have ordered has been correct. I wish that they had a way to order a complete section of parts. Not just part by part.
Example, the cylinder section with the spring and bumper and o-rings etc. or the trigger assemblies together.
Other than that Great Experience!
February 25, 2025
Reply from Toolmarts.com
Hi Trevor,
We’re glad to know you’re satisfied with your order. Your support helps us grow and continue to offer top-quality tools and customer care.
Best Regards,
Geff
Toolmarts Customer Care
Toolmart's the place to go.
I have been a customer of Toolmart for at least 20 years they always have the best hard to find tools and tool replacement parts and the best prices too. Good customer service also.
February 19, 2025
Reply from Toolmarts.com
Hi Richard,
Thank you for taking the time to leave us such a wonderful review. We’re so glad everything met your expectations!
Regards,
Geff
Toolmarts Customer Care
Ordered part online
Ordered part online, received a tracking number and then several days later I received a refund with no email or explanation.
February 25, 2025
Reply from Toolmarts.com
Hi Danny,
We truly appreciate your positive feedback! It means a lot to our team and keeps us motivated to deliver the best service possible.
Regards,
Geff
Toolmarts Customer Care
Still waiting for update
Still waiting for update - item ordered 2/23 and still no delivery and my card has been charged. Sent email and called
Waiting for a reply
February 23, 2025
Reply from Toolmarts.com
Hi Al Hofmann,
We never received any emails from you regarding this matter. The item you ordered has been discontinued by the manufacturer, and a refund has already been processed. An email confirming the cancellation of your order was also sent to you.
If you need any further information or assistance, please feel free to reach out to us at customerservice@toolmarts.com.
We sincerely apologize for any inconvenience caused.
Best regards,
Geff
Toolmarts Customer Care
Still have not received the product
Still have not received the product. Called and left a message. No return phone call.
February 17, 2025
Took over a week just to ship an in…
Took over a week just to ship an in stock item and I’m not sure if it would have taken longer to ship if I didn’t follow up with the order. Also, you are asking for my review before I even received the item. The item is still in transit.
February 20, 2025
Reply from Toolmarts.com
Hi Chad,
The item you ordered was not in stock, and at no point did our website indicate otherwise. It was a special order item that we sourced directly from the manufacturer on your behalf. As clearly stated on both our website and in your order confirmation email, our standard lead time for such items is 7–10 business days.
Your order was shipped even before the standard lead time, and we believe this reflects our commitment to efficient service. We kindly ask you to reconsider your review, as it does not accurately represent the level of service provided.
Best regards,
Geff
Toolmarts Customer Care
Poor order process, took my money but haven’t delivered.
Never got my order. You charged my credit card the day I placed my order. Never got an order status. Had to contact you to find out it was on back order. You still have my money, but I have no merchandise.
February 20, 2025
Reply from Toolmarts.com
Hi Victor,
Your order has already been shipped and successfully delivered. We kindly ask that you consider updating your review to reflect the complete experience and the service you’ve received.
If there’s anything further we can assist you with, please don’t hesitate to reach out to us at customerservice@toolmarts.com
Regards,
Geff
Toolmarts Customer Care
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