Ordered two items received the first item in a reasonable amount of time. Second item was never sent, contacted them several times via email with zero response. I would shop elsewhere
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See what reviewers are saying
Great customer service and support. I had an issue with an order I placed and texted my issue to the customer service number posted on the web site. This was my first order from this company and I ha... See more
Company replied
This was the only place that I could find all of the items I was looking for. Almost nobody sells the 50 packs - and I'm trying to be more economical than buying smaller 5-10 packs. They are great,... See more
Company replied
I ordered a part, and paid for 2 Day shipping, the website indicated the part was in-stock and would arrive within 3 days. However, 10 days later I'm still waiting on said part, and was advised this w... See more
Company details
Written by the company
ToolOrbit is a comprehensive and reliable online retailer for power tools, woodworking equipment, hardware, home improvement products, measuring tools, personal safety gear, and equipment other related products. Our partnerships with major brands such as JET, Delta, Skil, Bosch, Dremel, Makita, and Hitachi put us in a strong position to offer customers a diverse selection of high-quality products at competitive prices. ToolOrbit is a one-stop shop, making it convenient for customers to find all the tools and accessories they need in one place. ToolOrbit is an excellent option for anyone looking to purchase power tools, woodworking equipment, and other hardware products online. Today we have spread our wings to two warehouses and more than 50+ highly professional and well-trained employees. We now hold millions of dollars worth of inventory and distribute a wide range of branded power tools and shop machinery with exclusive sale and rebate offers along with lots of seasonal promotions.
Contact info
2117 Industrial CT, 92081, Vista, United States
- 888 722 8299
- sales@toolorbit.com
- www.toolorbit.com
3.0
Average
123 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered 8 days ago still not shipped
Ordered a light stand 8 days ago and it still has not shipped. Ridiculous. Im ordering from acme, maxtool or amazon next time.
January 17, 2025
Reply from ToolOrbit
Dear Julio,
We’re sorry to hear you're unhappy with your experience.
We’d like to clarify that your order was dispatched within 5 business days of being placed, which is in line with our stated processing time. Tracking details were also shared with you via email as soon as the order shipped.
We genuinely appreciate your feedback and understand the importance of timely delivery. If there's anything further we can assist you with, please don’t hesitate to contact us directly.
Regards,
Edward M
ToolOrbit Customer Care
The wright parts
January 15, 2025
Reply from ToolOrbit
Thank you for your valuable insights!
Regards,
Edward M
Haven’t shipped my product
January 12, 2025
Reply from ToolOrbit
Dear Alex,
According to our records, your order was shipped and delivered within the scheduled timeframe, and tracking updates were shared with you via email throughout the process.
We’re sorry to hear the experience didn’t meet your expectations. If there’s anything specific we can assist you with or clarify further, please don’t hesitate to get in touch. We’re here to help.
Best Regards,
Edward M
ToolOrbit Customer Care
I received my package with a sticker on…
I received my package with a sticker on it saying received open with no content. Not saying it's anyone fault. I just received nothing.
January 17, 2025
Reply from ToolOrbit
Dear Jerome,
We are sorry to hear about that unfortunate incident. Your package was reshipped and has been delivered successfully.
Feel free to reach out at sales@toolorbit.com if you need further assistance.
Kind Regards,
Edward M
ToolOrbit Customer Care
Reply from ToolOrbit
We admire your appreciation for our commitment
Kind Regards,
Edward M
I still have not received my order.
January 8, 2025
Item ordered but was not sent
Item ordered but was not sent. I asked for cancellation and money back and they complied
January 1, 2025
hard to find no problem
had exactly what was looking for not a easy tool to find and the price was more than great it was unbelievable and in stock...
December 26, 2024
Reply from ToolOrbit
We are delighted to acknowledge your admiration regarding our products and services.
Feel Free to email or call us regarding the upcoming promotions and catalogs.
Best Regards,
Edward M.
Sr. Customer Support Officer
SPEED WAS WHAT WAS IMPORTANT
I was quite clear the importance to my household of expediting this order, even if necessary upgrading the shipping. It's been a week, I have a stack of incontinent laundry I can't do because the part is somewhere with the USPS. Perhaps not your fault, but I'm still EXTREMELY upset.
December 25, 2024
Haven’t received item purchased and…
Haven’t received item purchased and can’t get anyone to respond to email and or phone call.
December 5, 2024
Reply from ToolOrbit
Sheila,
Kindly accept our apologies for the dissatisfaction, as we discussed via phone previoulsy, the ordered item is still on backorder nationwide. You may acknowledge and respond to our latest email from sales@toolorbit.com
Kind Regards,
Edward M.
Customer Care Team
ToolOrbit
I had an easy online experience
I had an easy online experience. So pleased they were able to help us. I had looked for a month and thank goodness they were on Google and exactly what we needed.
December 13, 2024
Reply from ToolOrbit
Dear Buyer,
We are delighted to acknowledge your satisfaction with our products and services.
Feel free to contact us if you have other suggestions for improving the shopping experience.
Warm Regards,
Edward M.
ToolOrbit Customer Care
Very simple and easy to deal with.
December 12, 2024
Reply from ToolOrbit
Erin,
We acknowledge and appreciate your honest evaluation of our products and services.
Warm Regards,
Edward M.
ToolOrbit Customer Care
Fast shipping
Fast shipping. Unfortunately the packing wasn't well done. The paper package was ripped open and one of the boxes was crushed and opened. Luckily the items were all loose in the bottom of the package.
December 7, 2024
Reply from ToolOrbit
Dear Buyer,
We sincerely apologize for any disruptions to your operations caused by this. Please email us at sales@toolorbit.com for further escalation and prompt resolution.
Kind Regards,
Edward M.
ToolOrbit Customer Care
I bought the level and I emailed them…
I bought the level and I emailed them that I hadn’t received the item they still haven’t replied or tried to reply. They just took my 40 dollars
November 15, 2024
Reply from ToolOrbit
Dear Vic,
We are sorry for the disruptions it caused, kindly acknowledge your email regarding the referenced Order Number TO-027380 so we can assist you.
Kind Regards,
Edward M.
ToolOrbit
Be ready to wait a week for delivery
Ordered it…. Received it….. took a while but maybe that is normal
November 29, 2024
Reply from ToolOrbit
Dear Buyer,
We are glad to acknowledge your satisfaction with this purchase.
I hope you will continue your shopping experience with us, and we will ensure our commitment to excellence.
Kind Regards,
Edward M.
ToolOrbit Customer Care
All the products that I needed were…
All the products that I needed were available and shipped out promptly. Very greatful to make my customers problem go away quickly.
November 30, 2024
Reply from ToolOrbit
Thank you for your positive feedback! We are delighted to hear that all the products you needed were available and shipped out promptly. It's our goal to ensure that our customers' needs are met efficiently, and we're glad we could help resolve your customer's problem quickly.
We appreciate your business and look forward to serving you again in the future.
Best regards,
Edward M.
no idea if or when the item will be…
no idea if or when the item will be shipped or if/when it will arrive
November 28, 2024
Reply from ToolOrbit
Dear Jonathan,
Your order shipped out in multi-shipments, the initial one has already been delivered and the remaining one is estimated to arrive by Monday, 12/16/2024
Kindly reply to our latest email, if you have further concerns or questions.
Edward M.
Senior Support Officer
ToolOrbit Customer Care
Reply from ToolOrbit
Acknowledged!
Hope you continue the shopping experience with our company.
Edward M.
Senior Support Officer
ToolOrbit Customer Care
Reply from ToolOrbit
Thanks, we appreciate your acknowledgment
Edward M.
Senior Support Officer
ToolOrbit Customer Care
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