Terrible service, ordered item with express post, even sent a msg that I'm urgently in need of item, 5 days later decide to cancel my order when I should have already had it. Refuuses to post to my ar... See more
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Absolutely terrible customer service and business practices!!! IF DONT HAVE AN ITEM IN STOCK, DON'T ALLOW PEOPLE TO ORDER IT AS IN STOCK!!!!! Computer and site issues are not on the customer! And don'... See more
I found Tools Plus.com when searching for a Milwaukee hedge trimmer on Google. My Dad just moved to Florida and needed one. Never dealt with Tools Plus before. I had a question about older battery com... See more
I ordered a circular saw and then found a lower price with faster FREE shipping. I contacted this company twice by email and also left a voicemail cancelling the order prior to shipment. Tools pl... See more
Company details
Information provided by various external sources
Power Tools, Makita Tools, DeWalt Power Tools, Porter Cable Tools, Milwaukee Tools ...
Contact info
United States
- www.tools-plus.com
1.5
Bad
32 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
just got lied to
I ordered a $500 Plus skil saw from these folks Friday evening, and come the following Wednesday I got an email stating that it would be three to four weeks/on back order. When I emailed the company, the answer I received was that the site stated that it was on back order, and that it was my fault. ERGGGG. I then got on the site, and sure enough it said it now... I waited patiently for 5 days, only to be lied to.
At least they didn't hesitate refunding me.
March 27, 2019
Unprompted review
Great service
I've shopped at their physical store, and I've also ordered things online from here. The staff is always very friendly and helpful when I call in. My most recent order for a generator shipped quite quickly and arrived on time. Good place
January 8, 2019
Unprompted review
Great price with Some Great Service
I found Tools Plus.com when searching for a Milwaukee hedge trimmer on Google. My Dad just moved to Florida and needed one. Never dealt with Tools Plus before. I had a question about older battery compatibility so I called them. Spoke with Debbie. She was super nice and got me to someone at the company who explained the battery differences. Super helpful. 2 days after ordering I got the package in mint condition. My Dad will be stoked. I will be shopping at Tools Plus again in the future.
January 7, 2019
Unprompted review
Easy and Fast
The ordering process was easy and simple. I was abke to use paypal to checkout so no need to go dashing off to find my wallet. I recieved a tracking number promptly and my item arrived in just a few days. Absolutely no complaints.
January 7, 2019
Unprompted review
Ordered dads burthday present here
Ordered dads burthday present here , impressive outfit
October 9, 2018
Unprompted review
Good tools!
Everybody needs tools: some need to learn how to use them!
April 11, 2012
Unprompted review
Really good
The service was excellent from the moment my call was answered when needing to ask for assistance locating a particular product on-line to the prompt next day delivery.
March 14, 2012
Unprompted review
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