Just recently received, assembled and practiced with it. Very nice operation, powerful and accurate. Fun and easy to use. Had to adjust vertical sight from factory setting only for shorter range pract... See more
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See what reviewers are saying
Placed an order for six tools, all of which showed “Usually In Stock” on Tool Source’s website. A couple days after placing the order, I was advised NONE of the tools are in-stock, and in fact, are o... See more
Company replied
Aspen, who let me chew on her ear gripping about not receiving my order, tracked it down and it was at my door two days later. The GM steering column tool I got took ALL the aggravation out of the j... See more
Company replied
Was concerned about the reviews so before I ordered I called to confirm availability. Finished order on phone, was five minutes before cutoff for same day shipping. Paid the extra for overnight and wa... See more
Company details
Written by the company
Toolsource is an online-only supplier of professional-grade tools for mechanics, contractors, and serious DIYers. We specialize in hard-to-find, specialty, and discontinued items that aren’t available through big-box retailers. Our catalog includes trusted brands and niche products across automotive, industrial, and general-purpose categories. We offer fast, reliable shipping—including same-day and overnight options—and proactively contact customers if there’s an issue with availability, backorders, or manufacturer changes. While we don’t have a physical storefront, we’re committed to delivering the kind of service you’d expect from a trusted local shop: responsive, transparent, and focused on getting you the right tool for the job.We offer fast, reliable shipping—including same-day and overnight options—and proactively contact customers if there’s an issue with availability, backorders, or manufacturer changes. While we don’t have a physical storefront, we’re committed to delivering the kind of service you’d expect from a trusted local shop: responsive, transparent, and focused on getting you the right tool for the job.
Contact info
4496 Route 353, 14779, Salamanca, United States
- 8882208350
- service@toolsource.com
- www.toolsource.com
3.2
Average
92 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's been ok
May 12, 2026
Unprompted review
Horrible customer service!!
Horrible customer service!!
I never received a tracking number.
The item was supposed to ship with in 48 hrs.
I called many times and l left 2 messages. I never received a call back.
After I emailed to cancel my order I was told they could not because it has already shipped. I will never buy anything from this company again!
March 30, 2026
Unprompted review
Reply from ToolSource
Thank you for sharing this feedback. We sincerely apologize for the lack of communication, the missing tracking information, and the frustration this caused. This is not the experience we want for our customers. We are reviewing what happened with your order and our follow‑up process so we can improve, and we understand your disappointment.
Communication is key
Online ordering 10/10 5 ⭐️
Custom Service 5/10 ⭐️could’ve gotten back to your customer quicker. It shouldn’t have taken 2 emails and 2 calls to finally receive a response.
January 7, 2026
Unprompted review
Reply from ToolSource
Thank you for your honest feedback and for the great rating on our online ordering. We apologize that it took multiple emails and calls to get a response—that’s not the level of service we aim to provide. We’re reviewing how we handle inquiries so we can respond more quickly in the future, and we appreciate you giving us the chance to improve.
Shipping FAILURE!
Placed order Thursday morning And paid for overnight air shipment but won't receive the order until Monday! It's Friday late afternoon and UPS does not even have it yet!
January 9, 2026
Unprompted review
Reply from ToolSource
Thank you for taking the time to share this feedback. We’re sorry for the frustration with this order and understand your disappointment. We’re reviewing the situation internally.
Quick and painless like sex with my wife
Good pricing, great in stock selections and purchasing online is simple. Thanks
January 2, 2026
Unprompted review
Terrible attitude to customer service &…
Terrible attitude to customer service & terrible communication.
I run a business and wanted to buy a bulk-quantity of a particular item, shipped to England. Over a two week period, I filled in the contact form on their website 3 times and got absolutely no response. I then tried an email, referring to my previous enquiries. Someone called eventually replied (without any apology) and gave the excuse that I had sent my 4th attempt at communication 90 minutes before their opening time! Instead of bothering to look at any of my contact-form enquiries, he asked for the part number again. I gave him the part number and quantity and, for the 4th time, asked for a shipped price. Aspen replied with only a lead time. I asked again and he replied with just: "Where will these be shipped?", (despite already having this information), shortly followed by another email saying that they only ship within the US. I asked whether they could ship to my friend in the US. Aspen's reply actually seemed positive!: He said he would get back to me with a price. I replied: "Great. Thank you".
Months passed. I sent reminder emails. No replies.
More months passed. More reminders sent. Still no replies.
Eventually after 20 months, Aspen finally replied, saying that they were currently not shipping items and unable to provide pricing information, plus: "Please let us know if you need any additional assistance. Thank you and have a great day".
This was followed by an invitation to leave a Trustpilot review, so here it is.
May 8, 2026
Unprompted review
I bought my tool on October 8th itd…
Even though they didnt pick up bc of being busy from what the phone said I payed the 8th and got my tool 6 days later and great customer service.
October 13, 2025
Unprompted review
Reply from ToolSource
Thank you for your review and for your patience with us when our phone lines were busy. We’re glad your tool arrived quickly and that you had a good customer service experience. We appreciate your business and look forward to helping you again.
Very responsive to my needs!
Very responsive to my needs!
Will use again.
September 11, 2025
Unprompted review
Reply from ToolSource
Thank you for your review. We’re glad we could be responsive to your needs and we appreciate your business. We look forward to serving you again.
I had an excellent experience with this…
I had an excellent experience with this company. They are very helpful, professional, and reliable. Communication was clear and quick, and I felt confident working with them from start to finish. I highly recommend them to anyone looking for a trustworthy and supportive service.
August 14, 2025
Unprompted review
Reply from ToolSource
Thank you so much for your thoughtful review—it means a lot to our team. We work hard to make sure every interaction is clear, efficient, and grounded in trust, so hearing that you felt confident from start to finish is incredibly rewarding.
As a small operation juggling a big catalog, we know how important it is to be both responsive and reliable. Your kind words remind us why we do what we do. If you ever need support again—or just want to talk tools—we’re here and ready to help.
Thanks again for recommending us. We’ll keep doing our best to earn that trust every day.
My experience was great!
My experience was great because Toolsource.com is the only place I’ve been able to find stout products at reasonable prices.
And not just batteries,everything they sell!
July 10, 2025
Unprompted review
Reply from ToolSource
That’s music to our ears—thank you for the kind words! We’re proud to stock the kind of stout, hard-to-find products that real pros like you rely on, and it’s great to hear that our pricing hits the mark too.
Thanks again for the shout-out!
I was skeptical but they proved me…
I was skeptical but they proved me wrong. Tool arrived super fast
May 23, 2025
Unprompted review
Reply from ToolSource
That’s the kind of feedback that makes our day—thank you! We know skepticism is natural when trying a new supplier, so we’re thrilled we could earn your trust and deliver quickly.
Reliable tools, fast shipping, and no-nonsense service—that’s what we aim for every time. If there’s ever anything else you need, we’ll be ready to prove ourselves again.
Appreciate you giving us a shot!
Quick responses when I need support I emailed customer service regarding a…
I emailed customer service regarding a manual for my saw. They emailed me right back with the information I requested. Great job. Thanks!
May 23, 2025
Unprompted review
Reply from ToolSource
That’s exactly the kind of experience we strive for—quick, helpful, and hassle-free. Thanks for taking the time to share it!
We know how important it is to have the right documentation when you're working with precision tools, so we're glad we could get that manual to you without delay. If you ever need support again, we’ll be just as ready to help.
Easy to order and the parts shipped…
Easy to order and the parts shipped quickly. It's not the first time I've used them and will be back as needed.
May 1, 2025
Unprompted review
Reply from ToolSource
That’s exactly what we love to hear—thank you for sticking with us! We aim to make ordering smooth and shipping fast, so knowing it’s working for you (again!) is a great boost for the team.
Repeat customers like you are the backbone of what we do, and we’re always ready when you need us next. Thanks for the continued trust—we’ll keep earning it.
Easy to find what I was looking for and…
Easy to find what I was looking for and easy to check out.
May 2, 2025
Unprompted review
Reply from ToolSource
That’s exactly what we aim for—no hunting, no hassle, just smooth sailing from search to checkout. Thanks for sharing your experience!
EXTREMELY DISAPPOINTED.
Your website showed an item for $384 and $21.00 for 2 day shipping. 4 days later when I asked where my item was I was told I paid for regular shipping (which wasn't even an option) and was told the price of the part was wrong on the website, it was actually $530. Big difference and you won't honor the price that was on the website. Not my fault and I already quoted it to my customer. Last time I'll "try" and buy from you!
March 26, 2025
Unprompted review
Reply from ToolSource
Thanks for taking the time to share your experience—we hear your frustration loud and clear.
The pricing error and shipping confusion you encountered are absolutely not the kind of experience we want anyone to have. That item should not have been listed at the incorrect price, and we regret that it created a ripple effect for you and your customer. We understand how disruptive that can be, especially when you're relying on accurate information to quote jobs.
As a small team managing a large catalog, we do our best to keep listings current and shipping options clear, but in this case, we missed the mark. While we couldn’t honor the incorrect price, we take full responsibility for the listing mistake and are reviewing how it happened to prevent future issues.
We’re sorry this experience didn’t reflect the standards we aim for. If you’re open to it, we’d welcome the chance to make things right or at least offer a clearer path forward. Either way, we appreciate your feedback—it helps us improve.
Follow up!
I started this on 9 Jan 25
When I called, the first person was good to get me to someone who knows the power push product line.
This person was great to deal with.
How ever, I was apparently sent an Email to confirm shipping charges.
I still haven't received this email. Not in any folder.
I did follow up with a phone call and found out about the shipping charges.
I emailed today and got a response in about an hour.
Hopefully will ship today!
This is a great Product !
January 21, 2025
Unprompted review
Reply from ToolSource
Thanks for the detailed follow-up—we really appreciate you sticking with us through the bumps. Sounds like the initial phone support got you to the right person, which is great to hear. We’re glad they knew the Power Push line inside and out and could help you directly.
Sorry about the email hiccup—that kind of misfire can be frustrating, especially when you're trying to keep things moving. We're glad your follow-up call cleared things up and that your latest email got a quick response.
And thank you for the kind words about the product itself. We stand behind the gear we carry, and it’s great to hear it’s living up to expectations. If anything else comes up, we’re here to help.
I received a quick and courteous reply…
I received a quick and courteous reply when I explained that I hadn't received the item that I ordered back in November. They said that the item was on back order and is supposed to ship in January, so no problem.
January 3, 2025
Unprompted review
Reply from ToolSource
Thanks for sharing that update—it’s great to hear our team responded quickly and respectfully. Back orders are never ideal, especially when you've been waiting since November, so we really appreciate your patience and understanding.
We’re glad the communication helped clear things up, and we’re keeping fingers crossed that the item ships right on schedule. If anything changes or you need a hand tracking it, don’t hesitate to reach out—we’re here to help.
Thanks again for sticking with us!
“Usually In Stock” = “Not In Stock”
Placed an order for six tools, all of which showed “Usually In Stock” on Tool Source’s website. A couple days after placing the order, I was advised NONE of the tools are in-stock, and in fact, are on a muti-week backorder. Tool source charged my credit-card despite not having any of the tools in-stock, which I feel is a poor business practice.
December 27, 2024
Unprompted review
Reply from ToolSource
We’re sorry for the frustration this caused. “Usually In Stock” reflects items that are regularly available from our suppliers, but in rare cases, availability can change between order placement and fulfillment—especially when multiple tools are ordered at once. When that happens, we reach out quickly to provide updates and options.
Our system processes payments at the time of order to secure the transaction and begin fulfillment, but we never intend to charge for items we can’t deliver. We understand how disappointing it is to learn about a backorder after placing an order, and we’re working to improve how we communicate stock status more clearly on our site.
We appreciate your feedback and take it seriously—it helps us refine our process and better serve our customers.
BEST Customer Service!
BEST Customer Service! They pickup the phone, real people. My package was lost and they credited me right away vs dealing with UPS for a week going nowhere. Have bought products hete before. Keep shopping here!
November 25, 2024
Unprompted review
Reply from ToolSource
Thanks for taking the time to share your experience—we understand how frustrating this situation must have been.
You're absolutely right to expect accurate availability when placing an order, and we regret that the “Usually In Stock” label didn’t reflect the actual status of those items. Because we work with tens of thousands of manufacturer-direct products, we don’t receive real-time inventory updates from many suppliers. That’s a limitation we’re actively working to improve, but in this case, it clearly caused confusion and inconvenience.
Regarding the charge: our system processes payments at the time of order to secure the transaction and initiate fulfillment. That said, we recognize how disappointing it is to be charged for items that turn out to be backordered. We’re reviewing how we communicate stock status and payment timing to make this clearer going forward.
We appreciate your feedback—it helps us identify where our systems fall short and where we need to do better. If you’d like to follow up directly, we’re here to help resolve this as best we can.
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