Knowledgeable, friendly staff who will help without making you feel stupid, even suggeting alternative - more economical - products. Very happy with the service.
Location
Switch locationWaarderweg 33, 2031 BN Haarlem, NL
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See what reviewers are saying
The salesman was very helpful and brought out samples for me to see.
Return service in Harlem is not good. I paid from the bank account. The money was returned by hand. Or I should have gone to a post office and filled out the product return application form. Knowing t... See more
Company replied
Awesome service. Good prices and prompt help.
Company details
Written by the company
Toolstation. Professioneel gereedschap voor de laagste prijs! Toolstation levert professioneel gereedschap voor de laagste prijs. Iedereen kan bij Toolstation bestellen, zowel de vakman als de serieuze doe-het-zelver. Gratis bezorging bij bestellingen v.a. €40,-
Contact info
Waarderweg 33, 2031 BN, Haarlem, Netherlands
4.4
Excellent
312 reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
When i entre with my workers and my son…
When i entre with my workers and my son 11 years old in the toostatiin Haarlem
The seller look me and my son and no thrust in me and close the top of balcon passage and says i close for dogs not enter no dogs at the moment i think hi call us a dogs. Verry insatisfy with his atendiment.
May 7, 2024
Reply from Toolstation - Haarlem
Dear Mr. Ferrari,
Thank you for your feedback and review.
We are sorry to read that we were unable to meet your expectations and that our service was below your expectations. We deeply regret the situation that has arisen.
This is certainly not the way Toolstation would like to see customer service provided. For this reason, we will forward your experience to the appropriate department, so that this does not happen again the next time. And that our customers are left with a good feeling after a visit to one of our branches.
Our sincere apologies for the inconvenience experienced.
Yours sincerely,
Tool station
Knowledgeable and fiendly.
Knowledgeable, friendly staff who will help without making you feel stupid, even suggeting alternative - more economical - products. Very happy with the service.
November 15, 2023
the store is ok it has all the products…
the store is ok it has all the products and good quality comma But it leaves a lot to be desired at least in the city of Haarlem the people who work at the store It's very difficult to speak another language For example English And you never get the return back cash it just tells you on the card with although it's not an imposed condition that it's only on the card they can also give you stuff back me they didn't want to serve me even with a €15 return, I'm very unhappy with the sellers in Haarlem
June 13, 2023
Reply from Toolstation - Haarlem
Dear mr. Nedelciu,
Thank you for your feedback. We are sorry to hear that the people in the shop did not speak another language, and did not return your money cash.
We will discuss this matter with the shop Haarlem.
We apologize for the inconvenience.
Regards,
Marga Feenstra
Toolstation Customerservice
Return service in Harlem is not good
Return service in Harlem is not good. I paid from the bank account. The money was returned by hand. Or I should have gone to a post office and filled out the product return application form. Knowing that I bought it from the store in Harlem.
February 8, 2023
Reply from Toolstation - Haarlem
Dear sir Qasem,
Thank you for your review and feedback. We are sorry to read that we were not able to help you to your satisfaction and that our service was below your expectations. We deeply regret this . We will therefore make your experience known to the relevant shop , so this does not happen again in the future and we allow our customers to go home with a satisfied feeling. Our sincere apologies for the inconvenience experienced.
Sincerely,
Toolstation
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