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ToolsToday.co.uk Reviews 

6,395
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering items online is very straightforward, while delivery services are remarkably fast, punctual, and handled with great care by friendly drivers. People also deeply appreciate the knowledgeable staff who provide thorough product descriptions, helpful operating instructions, and prompt communication throughout the entire purchase process. However, some customers also noted frustrating delivery delays, uncommunicative support, or occasional missing parts that required extra time and effort to fully resolve. Some reviewers were not happy with long waiting times and difficulties getting timely responses when trying to track down their delayed orders or resolve issues.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting fast shipping times and orders arriving on time.... See more

Product

People report positive experiences with product, often highlighting great value, competitive prices, and... See more

Order

Clients share positive opinions on order, highlighting smooth and straightforward purchasing processes... See more

Service

Users describe positive interactions with service, highlighting fast response times and efficient telephone... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and great deals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service with delivery in timescale. Only suggestions I would make are 1) Tools Today could communicate when delivery is likely to be as the process of PDI is completed. This helps to plan... See more

Company replied

Rated 5 out of 5 stars

Honestly I bought Stiga 748 SE from tools today.Due to the cartoon instruction manual provided by Stiga I never knew about the key to go in electrical starter .I kicked off as I could not start it . E... See more

Company replied

Rated 5 out of 5 stars

I ordered a ride on mower on Friday, got a phone call lunchtime Monday to tell me the pre delivery inspection was complete and that the mower would be shipped today. Delivered on Wednesday early afte... See more

Company replied

Rated 5 out of 5 stars

This was my first purchase from Tools Today. co. uk I found their web page very easy to use, with good clear descriptions and specifications of the products they had for sale ,my order was quite... See more

Company replied


Company details

  1. Tool Store
  2. Construction Machine Dealer
  3. Garage Equipment Wholesaler
  4. Lawn Mower Store
  5. Safety and Work Wear Store
  6. Tool Repair Shop

About ToolsToday.co.uk

Written by the company

WHY BUY FROM ToolsToday.co.uk?

ToolsToday.co.uk is the Online Shop of Bob Richardson Tools & Fasteners Ltd, Our Showroom is Open to Both Public & Trade Customers & is Based in Dudley, West Midlands.

We Stock an Extensive Range of Products by Leading Brands including Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Sealey, Kress, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard, JCB Workwear & Many More. Being an Established & Trusted Name in Tool Supplies Since 1983, we have Built Strong & Valued Relationships with all our Suppliers Enabling us to Give you the Best Products at Low Prices & Peace of Mind when Ordering Online.

We are a Family Run Business Committed to Giving you a Quality Service Matched with the Best Tools & Products. Welders, Air Compressors, Ladders, Lawn Mowers, Grass Trimmers, Drill Bits, Hand Tools, Workwear, Footwear, PPE, Angle Grinders, Pressure Washers, Torches, Heaters & Much Much More.

About ToolsToday.co.uk

Written by the company

Family Run Business Established 1983
ToolsToday.co.uk is an online tool shop based in Dudley, West Midlands. We stock a full range of tools & products including leading brands such as Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Kress, Sealey, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard & many more. Being an established & trusted name in tool supplies since 1983, we have built strong and valued relationships with all our suppliers enabling us to give you the best products at low prices & peace of mind when ordering online. On our site you can find all your tool needs with a huge range of top brand names.
Top Brands
We are committed to giving you a quality service matched with the best tools & products from power tools to ladders, drill bits to padlocks, Hi-Vis clothing to welders by brands such as Dunlop, Snickers, LEDLenser, Abus, ICS, Buckler, Sealey & more!
Always Here To Help
Within the company we have many years of experience in supplying quality products at the right price. Our team of knowledgeable sales staff are always on hand to help, in store or over the phone. Our emphasis has always been to sell the most appropriate tool for the job in hand. If you need any help or advice on any of our products please feel free to call us, email us, LiveChat us or pop in to our showroom for a chat.
Repair Service
We also offer a range of servicing & repair options for many brands of power tools, air tools, garden machinery including chain saws and light construction. We are authorised repair agents for a selection of power tool & garden machinery brands.
West Midlands Store
Based in Dudley, West Midlands our 3000 sq ft showroom has a huge range of products in stock, ready to take away today. Whether you're replacing a broken work tool or need a new lawn mower for your weekend jobs, we have the right tool for you. In stock products include welders, air compressors, ladders, grass trimmers, drill bits, nail guns, wheel barrows, workwear, angle grinders, pressure washers, lawn mowers, wellington boots & much much more!

Free Delivery Over £100

Next Day Delivery on In Stock Items

Next Day Delivery on In Stock Items

We offer free delivery on all orders over £100, delivered to the UK Mainland (excluding Scottish Highlands). All items in stock ordered before 2.30 are usually delivered next working day!

There is a number of ways to pay allowing a quick & hassle-free checkout. You can pay by Debit / Credit Card, PayPal, Apple Pay or Google Pay. V12 Retail Finance is also available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(6,395)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Received a faulty product - a manufacturing defect -absolutely nothing to do with Tools Today - my payment refunded very quickly no problem. Great company to deal with - staff very friendly and helpful.

May 26, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry about the issue you had with your product Colin, thank you for your understanding and review,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Excellent sevice

Excellent sevice delivering next day even though they said 3-5 working days.

May 27, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Susan & Neil, your review is much appreciated! Thank you for choosing us.

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

ordered

ordered
informed when be delivered
arrived as expected
goods as ordered and in good condition
not a big ask but often not that simple
keep up the good work
we will be back

May 27, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

We are very grateful for your review Orland. Thank you for choosing us and for sharing your experience with the Trustpilot community.

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Very efficient service

Very efficient service, good price.

May 27, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

We’re so happy to hear that you had a great experience Steve! Thanks for taking the time to let us - and others - know.

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Would use these guys again.

Item purchased as described. Fast delivery will
Use again

September 24, 2025
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Thank you so much for your kind words Andrew! It really makes our day to hear that you enjoyed our service.

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Great product

Great product, easily assembled, starts very easily.
Very competitive price.
Very pleased

May 26, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Thank you so much for taking the time to share your feedback Paul. We are delighted to hear that you had a positive experience with us.

Kind Regards,
ToolsToday.co.uk

Rated 1 out of 5 stars

£770 down with nothing to show and they dont care

Mu goods got 'delivered' and when I contacted to say it did they basically said because I have something set up with dpd for it to go into my garage if no answer.

Well it didn't. And they said nothing they will do to sort it.

£770 down and they dont care

Would not trust them with fresh air.

May 11, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Tom, according to the DPD tracking information and the photographic evidence they have provided, your parcel was successfully delivered to your designated safe place (the garage) as you requested via the DPD app. By selecting this delivery preference, you agreed to DPD’s terms and conditions regarding safe place deliveries.

While we are sorry to hear that your parcel has gone missing after delivery, we are unable to intervene further as the delivery process has been completed according to your instructions. As DPD manages these claims directly with the recipient, you will need to contact them to resolve this issue. They are unable to discuss specific delivery disputes with us.

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Great product range

Great product range. Very efficient. I love this company!!

May 24, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review John,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

A very quick and reliable service

A very quick and reliable service. No issues at all. I would highly recommend.

May 22, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review James,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great price, great product, kress hedgetrimmer

May 22, 2026
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Reply from ToolsToday.co.uk

Many thanks for your review Fraz,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Great service

May 22, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Ian,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Chansaw purchase

Good service and fast delivery.

May 20, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Simon,

Kind Regards,
ToolsToday.co.uk

Rated 4 out of 5 stars

Great Mower

Great Mower, eventually delivered after some confusion over dates. Overall good service and very pleased with the performance of the Mower. Nice touch with the free hat on the steering wheel. Thank you.

May 19, 2026
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Reply from ToolsToday.co.uk

Many thanks for your review Andrew and we apologise for the delivery date issue,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

great product

great product arrived very fast and I liked the price and communication.

May 19, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review James,

Kind Regards,
ToolsToday.co.uk

Rated 4 out of 5 stars

Overall good company to deal with

Overall, good company to deal with. Competitive prices, excellent packaging and prompt delivery. My only complaint was that there were no guarantee or product registration details with the delivery and it took two email attempts to get this information from them. I did however receive an apology when I received the information needed.

April 10, 2026
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Reply from ToolsToday.co.uk

Thank you for taking the time to share your feedback Paul. We're thrilled to hear that you found our prices competitive and were happy with the packaging and prompt delivery.

We apologise for the delay in getting back to your initial email but glad to hear everything is now sorted,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Really pleased with product

Really pleased with product, and great delivery experience.

May 19, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Ian,

Kind Regards,
ToolsToday.co.uk

Rated 1 out of 5 stars

selling something you dont have

you went wrong yesterday by not phoning me as you said you would .then the order I put in via paypal on 19/5/2026 was not delivered and your excuse was you didnt have the batteries but they would be with you on 19/6/2026 and not today 9/6/2026 . please share this message with paypal

david eyre

May 18, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Please accept our apologies David for the stock issue with your recent order. While our website is updated daily, we occasionally experience delays in receiving real-time out of stock updates from our suppliers, sorry again for any inconvenience caused,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Customer service

Good customer service from order to delivery Thank You

May 18, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Tim,

Kind Regards,
ToolsToday.co.uk

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