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ToolsToday.co.uk Reviews 

6,395
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering items online is very straightforward, while delivery services are remarkably fast, punctual, and handled with great care by friendly drivers. People also deeply appreciate the knowledgeable staff who provide thorough product descriptions, helpful operating instructions, and prompt communication throughout the entire purchase process. However, some customers also noted frustrating delivery delays, uncommunicative support, or occasional missing parts that required extra time and effort to fully resolve. Some reviewers were not happy with long waiting times and difficulties getting timely responses when trying to track down their delayed orders or resolve issues.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting fast shipping times and orders arriving on time.... See more

Product

People report positive experiences with product, often highlighting great value, competitive prices, and... See more

Order

Clients share positive opinions on order, highlighting smooth and straightforward purchasing processes... See more

Service

Users describe positive interactions with service, highlighting fast response times and efficient telephone... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and great deals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service with delivery in timescale. Only suggestions I would make are 1) Tools Today could communicate when delivery is likely to be as the process of PDI is completed. This helps to plan... See more

Company replied

Rated 5 out of 5 stars

Honestly I bought Stiga 748 SE from tools today.Due to the cartoon instruction manual provided by Stiga I never knew about the key to go in electrical starter .I kicked off as I could not start it . E... See more

Company replied

Rated 5 out of 5 stars

I ordered a ride on mower on Friday, got a phone call lunchtime Monday to tell me the pre delivery inspection was complete and that the mower would be shipped today. Delivered on Wednesday early afte... See more

Company replied

Rated 5 out of 5 stars

This was my first purchase from Tools Today. co. uk I found their web page very easy to use, with good clear descriptions and specifications of the products they had for sale ,my order was quite... See more

Company replied


Company details

  1. Tool Store
  2. Construction Machine Dealer
  3. Garage Equipment Wholesaler
  4. Lawn Mower Store
  5. Safety and Work Wear Store
  6. Tool Repair Shop

About ToolsToday.co.uk

Written by the company

WHY BUY FROM ToolsToday.co.uk?

ToolsToday.co.uk is the Online Shop of Bob Richardson Tools & Fasteners Ltd, Our Showroom is Open to Both Public & Trade Customers & is Based in Dudley, West Midlands.

We Stock an Extensive Range of Products by Leading Brands including Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Sealey, Kress, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard, JCB Workwear & Many More. Being an Established & Trusted Name in Tool Supplies Since 1983, we have Built Strong & Valued Relationships with all our Suppliers Enabling us to Give you the Best Products at Low Prices & Peace of Mind when Ordering Online.

We are a Family Run Business Committed to Giving you a Quality Service Matched with the Best Tools & Products. Welders, Air Compressors, Ladders, Lawn Mowers, Grass Trimmers, Drill Bits, Hand Tools, Workwear, Footwear, PPE, Angle Grinders, Pressure Washers, Torches, Heaters & Much Much More.

About ToolsToday.co.uk

Written by the company

Family Run Business Established 1983
ToolsToday.co.uk is an online tool shop based in Dudley, West Midlands. We stock a full range of tools & products including leading brands such as Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Kress, Sealey, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard & many more. Being an established & trusted name in tool supplies since 1983, we have built strong and valued relationships with all our suppliers enabling us to give you the best products at low prices & peace of mind when ordering online. On our site you can find all your tool needs with a huge range of top brand names.
Top Brands
We are committed to giving you a quality service matched with the best tools & products from power tools to ladders, drill bits to padlocks, Hi-Vis clothing to welders by brands such as Dunlop, Snickers, LEDLenser, Abus, ICS, Buckler, Sealey & more!
Always Here To Help
Within the company we have many years of experience in supplying quality products at the right price. Our team of knowledgeable sales staff are always on hand to help, in store or over the phone. Our emphasis has always been to sell the most appropriate tool for the job in hand. If you need any help or advice on any of our products please feel free to call us, email us, LiveChat us or pop in to our showroom for a chat.
Repair Service
We also offer a range of servicing & repair options for many brands of power tools, air tools, garden machinery including chain saws and light construction. We are authorised repair agents for a selection of power tool & garden machinery brands.
West Midlands Store
Based in Dudley, West Midlands our 3000 sq ft showroom has a huge range of products in stock, ready to take away today. Whether you're replacing a broken work tool or need a new lawn mower for your weekend jobs, we have the right tool for you. In stock products include welders, air compressors, ladders, grass trimmers, drill bits, nail guns, wheel barrows, workwear, angle grinders, pressure washers, lawn mowers, wellington boots & much much more!

Free Delivery Over £100

Next Day Delivery on In Stock Items

Next Day Delivery on In Stock Items

We offer free delivery on all orders over £100, delivered to the UK Mainland (excluding Scottish Highlands). All items in stock ordered before 2.30 are usually delivered next working day!

There is a number of ways to pay allowing a quick & hassle-free checkout. You can pay by Debit / Credit Card, PayPal, Apple Pay or Google Pay. V12 Retail Finance is also available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,395)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Too flimsy

I bought this mower for my daughter so she could follow us around while we cut the lawns. It’s ok for use inside on on a hard surface but not robust enough to use or easy to push on a lawn.

May 16, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry you found this child's toy not as you expected David. We've sold 100's of these Stiga toy lawn mowers with very positive feedback and at only £19.99 find it great value for money,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Good price and helpful staff

I purchased a mower after my last one died after 15 years. Tools Today offered the best price and staff helped with delivery options to suit my needs so an all round good experience!!

May 12, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Steve,

Kind Regards,
ToolsToday.co.uk

Rated 2 out of 5 stars

Second time i have used Tools today…

Second time i have used Tools today easy to order fast delivery and a good price. The low score given is due to lack of response when I emailed about a starting issue i had with the item.I had a reply saying forwarded to the workshop for their comments and that was it. So ended up getting help from a local company, who i shall now be using for my future purchases.

June 1, 2026
Unprompted review
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Ian,

You placed your order on Saturday 30th May, and we dispatched it the same day.

You received your order the following day, Sunday 31st May.

On that same day, when our offices were closed, you emailed us regarding an issue. Our sales team replied at 9:30am on Monday 1st June, the following day, to confirm that your email had been forwarded to our workshop.

We respond to all emails in the order they are received. As this is a particularly busy period, response times may be slightly longer than usual. At the time of posting this review, only 48 hours had passed which has not provided our technician sufficient time to respond to your query.

We feel this review is unfair and does not accurately reflect the level of service we have provided. Your order was processed and delivered promptly and your enquiry is currently being handled through our normal email support process,

ToolsToday.co.uk

Rated 5 out of 5 stars

Four items for tree work

Four items, Stihl Felling Lever etc, all cheaper than eBay for the same item - and reasonably quick delivery too. Thanks, will deal again.

May 22, 2026
Unprompted review
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review John,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Great company

After a bit of research, tools today had best price for what I needed. From start to finish easy and quick service. Highly recommend this company.

May 11, 2026
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Reply from ToolsToday.co.uk

Many thanks for your comments and review Paul,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Tools todayood value for money7

Good value for money, fast turn around and products are as described would highly recomend this company.

May 10, 2026
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Reply from ToolsToday.co.uk

Many thanks for your review Darren,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

order dealt with fast

order dealt with fast, smoothly and soon on its way to me. Great product by the way.

May 9, 2026
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Reply from ToolsToday.co.uk

Many thanks for your review Margaret,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Outstanding service

Outstanding service, ordered tools one day, delivered and in use the next.

May 6, 2026
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Reply from ToolsToday.co.uk

Many thanks for your review Keith,

Kind Regards,
ToolsToday.co.uk

Rated 3 out of 5 stars

Pricing is competitive but…

Pricing is competitive but I purchased against promises of fast despatch and quick delivery, This did not happen. When I chased it up I was offered a delivery a week later because 'toolstoday' preferred to use their own transport rather than a carrier. So if time is of the essence in your purchase make sure you factor this unreliability into your decision.

May 6, 2026
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Reply from ToolsToday.co.uk

Robin, our delivery times for ride on lawn mowers differ from our standard delivery terms, as each machine must be fully assembled and undergo a comprehensive PDI (Pre-Delivery Inspection) process before despatch.

Our website states that delivery is typically around 5–10 days. By using our own delivery vehicles, we are able to provide customers with a far more personalised and professional service compared to using a third-party pallet courier.

We deliver hundreds of ride on lawn mowers each gardening season and are extremely proud of the positive feedback we consistently receive regarding our service.

Regards,
ToolsToday.co.uk

Rated 3 out of 5 stars

I originally placed my order in April…

I originally placed my order in April and with delivery within 7 days. I rang on the 2nd May 2026 and was told the lawn mower in question hadn't yet been delivered to Tools Today. No mention of this when I placed my order.
I rang again on the 8th May and when I raised the issue of compensation I was offered a larger machine for the same price. I accepted that and the machine was sent on the 11th May and received by me on the 12th May.

April 24, 2026
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Reply from ToolsToday.co.uk

Sorry about the issue with your order David, this was because of an unexpected delivery delay from the manufacturer of the item your ordered. Thank you for accepting the upgraded model offered and again, sorry for any inconvience caused,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Great range of tools, great experiences

Great range of tools. Prices good and delivery was as expected. Website easy to use and the customer team were friendly and professional

May 3, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Matthew,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Good company

Good company. Easy to deal with and responsive to my questions.

May 2, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Barry,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Very happy

Delivery was quicker than expected. Great price and communication. Very happy.

April 28, 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Alex,

Kind Regards,
ToolsToday.co.uk

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