Purchased a new 2025 Vauxhall Grandland back in March , which unfortunately took nearly 3 months to arrive (picked up at the beginning of June) - these things happen. KAT (who we dealt with) kept us u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have just ordered our mobility vehicle for our disabled twins , Steven Moros guided us through the whole process and listened to our needs to support our twins. He is an asset to your company and w... See more
Company replied
We went to collect our motorbility vehicle from Toomey Vauxhall Basildon and met Chris, he was so helpful, explaining everything we needed to know and answered all our questions. He went through all t... See more
Company replied
I can honestly say that my experience with your salesman, Lewis Culham, was and still is really good. He helped me along the whole ile process and was quick to inform me of any updates. He has been... See more
Company replied
Company details
- Car Dealer
- Auto Dent Removal Service
- Auto Machine Shop
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Used Car Dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
West Mayne1, SS15 6RW, Basildon, Essex, United Kingdom
- 1268427284
4.5
Excellent
97 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nearly 12 months without my car
Here I am again, writing a poor review for Vauxhall Toomey Basildon
My previous reviews seemed to of been removed.
Customer service as Toomey Vauxhall Basildon repairs … appalling, along with the manager who seem to ignore my emails, they have had my car for 10 months (bar 2 weeks in January when I paid my bill) they have it back as the part “fixed” wasn’t correct so had to order another. Here I am 7 months down the line still without my car. Finance is due to end in sept 2026 and no confirmation of proof they are chasing the part as they have told me a number of times. WHY the delay!!! You know I want to hand the car back to Stellantis I paid my bill and I can’t hand it back until road worthy. It is out of my hands. I need a call today
August 6, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Vauxhall Basildon
Hello Lisa,
Thanks for sharing your experience with us. We are very sorry for the ongoing delay and appreciate how frustrating it must be to have been without your vehicle for such a prolonged period.
We understand that the outstanding part is still awaited, and our team is continuing to chase the supplier regularly for an update.
A member of our team has spoken with you recently and has also emailed you to explain the process and the position regarding your vehicle and finance agreement should the repair extend beyond the final payment date.
We appreciate your patience while we continue to pursue this matter and will provide you with an update as soon as we receive further information from the supplier.
Kind regards, Vauxhall Toomey Basildon.
Very disappointing
Very disappointing, tried phoning 3 times, 2 of those times I was on the phone for over an hour with no joy . I just want to book my car in after problems after my service with them . They also told me i needed 3 new tyres and they can fit them while i wait , i declined and took it to another garage who told me only 1 tyre is illegal . Which makes me wonder why i was told I need 3 new tyres . I certainly wont be getting a vauxhall again with the service they offer
June 19, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Vauxhall Basildon
Hello Jay,
Thank you for your feedback, and sorry for the frustration you’ve experienced trying to reach us.
To clarify, three tyre advisories were noted at your visit: one was a red advisory at 2mm tread (close to the legal limit), and the other two were amber advisories at 3.7mm and 3.9mm, which are above the legal limit and not advised for immediate replacement.
We’ve tried contacting you today and will continue to do so in order to help address your concerns. Our intention is always to provide accurate and transparent advice to help customers plan maintenance safely and appropriately.
Kind regards, Vauxhall Toomey Basildon.
Great service
Great service - Shay on front desk was very helpful and very knowledgeable
May 18, 2026
Unprompted review
Excellent service as is every year and…
Excellent service as is every year and always come back
May 9, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Vauxhall Basildon
Hello karyn,
We're truly happy to hear that our service has met your expectations again this year, and we can't wait to welcome you back for many years to come!
Kind regards, Vauxhall Toomey Basildon.
Reply from Toomey Motor Group - Toomey Vauxhall Basildon
Hello Simon,
Thank you so much for your kind words! We're delighted to hear that our service met your expectations. Your loyalty and satisfaction mean the world to us!
Kind regards, Vauxhall Toomey Basildon.
Shay was very helpful
Shay was very helpful, kept me updated throughout
April 30, 2026
Unprompted review
Great service during the day for my mot…
Great service during the day for my mot on my vauxhall astra
April 21, 2026
Unprompted review
Great service all round
April 15, 2026
Unprompted review
I bought a new MG ZS last week and had…
I bought a new MG ZS last week and had very professional care from both Steve and George in the sales office. I cannot rate them both enough for their expert care and kindness. After a stressful start they were able to iron out the creases and I have now had my dream car. A week later and I am in love with it. They are both a credit to Toomy's MG Basildon.
Thank you for all your help.
Chrissy
April 10, 2026
Unprompted review
Jack was nice and he helped me out a…
Jack was nice and he helped me out a lot thank you
April 10, 2026
Unprompted review
Jack was very useful and very polite
Jack was very useful and very polite
April 10, 2026
Unprompted review
Had a few faults with my van
Had a few faults with my van, the service has been great despite the issues
April 10, 2026
Unprompted review
Awesome and first class treatment
I would like to express my sincere appreciation for the outstanding service I received from Chris, Connor, and Jack during my visit to the Vauxhall (Toomey Motor Group) Centre in Laindon. From the moment I arrived, the team demonstrated exceptional professionalism and care.
Chris guided me through the entire process with clarity and courtesy. Before I even reached the reception area, he was already there to welcome me and introduce me to Jack, who had all my paperwork prepared and ready for signing. The handover to Connor was seamless, and he completed the airbag recall work far quicker than I expected, with impressive efficiency.
The level of coordination, teamwork, and customer care displayed by these three gentlemen was remarkable. They made the entire experience smooth, stress‑free, and genuinely pleasant.
My heartfelt thanks to the entire team at the Vauxhall (Toomey Motor Group) Centre in Laindon.
Chris, Connor, and Jack, you guys were truly outstanding.
February 23, 2026
Unprompted review
Shay at Toomeys Vauxhall in Basildon in…
Shay at Toomys Vauxhall in Basildon in excellent. She is friendly, calm and warm and does a great job. She's super organised and very knowledgeable. You just feel like your car is in good hands and she keeps you updated
March 5, 2026
Unprompted review
Great reception service
Great reception service! quick & speedy job carried out
February 18, 2026
Unprompted review
Great service and very helpful staff.
Great service and very helpful staff.
February 18, 2026
Unprompted review
Great service
February 12, 2026
Unprompted review
Following on from my review from last…
Following on from my review from last week and the response from Toomey, having spent £2k two weeks ago for a new ECU and already returned to Dunton Vauxhall following an issue 3 days after my car being “fixed” it was fobbed off that nothing was wrong. Well it returned to Dunton yesterday for further checks, apparently a load of codes that are being cleared and why is left is basically the ECU that should have been coded to my specific car HASNT!! Now awaiting further info from Vauxhall on what the next steps are! Could be several days…. I’m still without a car after 4 MONTHS! And no courtesy car! The manager clearly is not interested in replying to my emails today or calling me as requested! I still cannot get to my place of work for an office day to work around my children’s school times! Absolutely disgusted by the service I have received. No goodwill gesture!
People need to start avoiding these places it’s nothing but agg!! Considering I have stupidly been a loyal customer for 15 years!
February 3, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Vauxhall Basildon
Dear Lisa,
Thank you for taking the time to share your feedback again. We understand how frustrating this situation has been.
We can confirm that our Aftersales Director contacted you this morning and is currently investigating the matter as a priority. We are working closely with the relevant teams to fully understand the issues identified and to determine the appropriate next steps. You will be kept updated as this process progresses.
Our aim is to reach a clear resolution and to communicate with you directly as soon as further information is available.
Kind Regards
Toomey Vauxhall Basildon
Jack was great and happy to help
February 3, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.