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Toonzshop Reviews 

20,668
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I have ordered many times from Toonzshop now, and they NEVER disappoint. The clothes is always amazing to unpack. Soft and good quality fabrics, multiple ways to use many of the pieces and beautiful... See more

Rated 5 out of 5 stars

Excellent 👌 I was a little scared to order a pair of cargo pants I absolutely loved the look of given past bad experiences with other online shops but Toonzshop did not disappoint. Payment was easy,... See more

Rated 5 out of 5 stars

I was looking for unique clothing for a fantasy festival and didn't want to wear something uncomfortable or poorly made. I came upon this online store and liked the look of the clothing but was really... See more

Rated 5 out of 5 stars

I have purchased multiple clothing items from Toonzshop and am happy every time. The clothes are well made, the sizes are true to the label. The shipping is always fast and the customer service is bey... See more

Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Jewelry Store
  4. Men's Clothing Store
  5. Shoe Store

Written by the company

Bienvenue dans l’univers atypique de Toonzshop, une boutique imaginée et créée par des passionnés du monde alternatif 🌿 ▸ Bien plus qu’un simple shop, Toonzshop défend une vision indépendante, éthique et responsable du prêt-à-porter : une mode inspirée, artisanale et durable, aux antipodes des standards de consommation de masse! ▸ Nos collections s’inspirent d’univers féériques, tribaux, médiévaux, gothiques, steampunk ou post-apo… Chaque article incarne les codes, les symboles et les valeurs portés par des courants culturels engagés. Nos pièces traduisent un langage visuel alternatif et incarnent des identités plurielles, pensées pour tous les corps, tous les genres, et toutes les individualités 🫶 Robes longues, manteaux elfiques, leggings asymétriques, sarouels... Chaque création est unique & conçue à la main…  ▸ Nous collaborons avec des créateurs indépendants du monde entier qui partagent nos valeurs : respect de l'Humain, production raisonnée, matières naturelles ou upcyclées, travail artisanal. ✨ Notre marque GadoGado est certifiée Commerce Équitable et 80 % de ses pièces sont conçues à partir de matières éco-responsables certifiées. De son côté, la créatrice d’Yggdrazil œuvre elle aussi, année après année, vers une transition toujours plus durable ✨ •》Bienvenue dans la Toonz' Tribe ♡

Nos fringues ont une âme ~ Notre équipe aussi

Written by the company

Chaque message compte !
〉L’humain n’est pas un concept marketing : c’est notre point de départ ✨ Une question, un doute, un couac ou juste l’envie de nous souffler un mot doux ? La Toonz Team est là, tous les jours, pour répondre avec attention, respect et bonne humeur ✨ 〉Mails, appels, commentaires sur les réseaux, DM… Rien ne passe à la trappe. Nos client.e.s ne sont pas des numéros de commande : vous êtes les âmes qui font vibrer cette aventure, et surtout qui nous inspirent à faire toujours mieux ♡

Livraison rapide & Retours facilités

Rapide comme l’éclair ⚡️ Fluide comme un sortilège

FRANCE 🇫🇷 Livraison offerte dès 69€ Colissimo Points Relais à 4,50€ Colissimo Domicile à 5,50€ Chronopost à 10€ Retour Gratuit avec Mondial Relay EUROPE 🇪🇺 Livraison offerte dès 79€ Livraison standard à 7€ Retours facilités

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.7

All reviews

(20,668)

870 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome eShop

Unique clothes, great quality for fair price. I ordered here few times, everytime without problem, size charts and descriptions are correct. I really appreciate there are clothes in plus size.

October 30, 2023
Rated 5 out of 5 stars

Love this store!

I have never been disappointed ordering from Toonzshop! Bought another outfit and everything fit perfectly. Great quality and looks BETTER than in the photos! Love this store!

October 20, 2023
Rated 2 out of 5 stars

Wrong material

I ordered the sweater Helixx. On the website it is written 80%cotton but the lable in the sweater says it is 85% acrylic.
As I really was looking for a good natural material, this is upsetting. I wrote a email with pictures to commandes@ toonzshop.com a week ago, no answer.

October 12, 2023
Unprompted review
Toonzshop logo

Reply from Toonzshop

Hello there :)
Thank you so much for taking time to express your feelings here.
I am so confused and terribly sorry for this mistake :'( You are right, the info wasn't accurate at all :'( I've informed my colleagues in charge of the product sheet and they've checked and changed everything.
I deeply apologise for the inconvenience and be certain we will do the right thing to rectify the situation.
That said, I can't find any message in our after sales service's email box :(
I don't know where you can reach us out but you should contact my colleagues at commandes@toonzshop.com :)
They'll get back to you very quickly.
Once again I apologise for the inconvenience.
Have a nice day,
Constance.

Rated 3 out of 5 stars

The product (sarouel) has weak coutures…

The product (sarouel) has weak coutures and one of the buttons popped out after 10min of normal use .
The 2nd one popped out while dancing.

September 29, 2023
Toonzshop logo

Reply from Toonzshop

Helllo,
Thank you so much for sharing this issue with us. We are so sorry you received a defective item :( Of course, we won't let you like this. We are going to fix it.
Please, send us pictures of the item at commandes@toonzshop.com and my colleagues will take care of you as soon as possible :)
Once again, we deeply apologize for the whole situation.
Have a nice day,
Constance.

Rated 5 out of 5 stars

I have ordered a few items from this…

I have ordered a few items from this site and I have to say my expectations have been exceeded every time I receive my orders. Fabrics have all been great quality and sizing bang on! The belt I ordered I thought initially was a bit on the pricey side but once I received it and saw the quality and durability definitely worth every penny. I’m definitely a fan of Toonzshop and they will always have my business. Keep up the good work! Nice to finally come across an online site that holds up highly for what they represent ♥️

September 27, 2023
Unprompted review

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