Topps Tiles Reviews 

We went this week to Topps Tiles, Springfield, Chelmsford and was impressed with Dola and Kevin who helped us with our purchases. They were fantastic and very helpful - excellent customer service! Thank you!

I am disappointed with the quality of the Aries range tiles we purchased in both Silver and Ivory. While the tiles look beautiful, they are only about 7mm thick and break very easily. We experienced multiple issues with chipping and cracking. Multiple broke during installation. My tiler, who has over 15 years of experience, raised these concerns with the store but was told that the tiles were fine and that no one else had reported problems. Bare in mind he has never come across this issue before on any other job and was just completely fobbed off. This situation has caused unnecessary stress, delayed our project, and was frustrating, especially given the price of £20 per tile. I would not recommend these tiles, as our concerns were not addressed and no responsibility was taken for the quality issues.

poor stock&delivery.
only positive that although you have to pay for samples, you can return/get refund.
- Availabilty stated does not match actual timeframes
- internal distribution cumbersome and very lenghty
- 3rd party shipping extortinately expensive
- rigid head office policy does not help cutomers

This review is specifically for Sean at the Northampton (Orbital Park) branch of Topps Tiles. We went in there pretty clueless, had a brilliant experience with Sean who gave us loads of advice and the right products, and came out feeling like we could actually do the small bit of tiling we needed to do. His advice, patience and willingness to go the extra mile were second to none, and I'd recommend both him and the shop at Northampton in a heartbeat. I don't normally leave reviews, but in this instance felt I had to as we'd had such a positive experience.

Workington store very knowledgeable & helpful passed on a lot of tips for products to use &tiling tips.

I found the staff very helpful in helping me make decisions about which tiles to buy for a patio and the additional materials I would need. The staff are very pleasant, but unfortunately the available delivery service is restricted by the company.

It is extremely disappointing that Topps Tiles as a company do not offer deliveries of tiles onto the customer’s property where the property is easily accessible. There must be many older people living alone, and other groups of people who would appreciate the availability of such a service.

The whole process of delivery became quite stressful. My tiler lives out of the area and Topps online only guarantees kerbside deliveries and does not offer time slots on the date of delivery.

The Topps Tiles shop gave contradictory information about whether or not the local delivery service, which does offer delivery time slots, would deliver the tiles onto the property. Following this contradictory information, I looked at other companies which do offer delivery time slots. I have a short and easily accessible drive and was again told in the Topps Tiles shop that it wouldn’t be a problem delivering the tiles onto my drive by the local delivery service. I had a Blue Light Card 10% discount code for online orders - £134 in my case. I decided to forego this discount in order to have the peace of mind that the tiles would be delivered onto my drive within a 2 hour time slot by the local delivery service.

However in the days before the delivery, I was again advised that the local delivery service only offers kerbside deliveries. Questions from staff like “have you got anyone who could help you?” were not helpful. I am in my 70s, 5’2” and 8 stone. It took two hefty men quite some time to move 48 boxes of external porcelain tiles onto my property, and they found it a significant struggle without lifting gear. The man from the local delivery company kindly agreed to do this following a request by Topps staff “as a favour” to me, and was given a tip from me; the other man was my tiler.

The returns policy is good. However when I wanted to re-purchase 1 box of tiles, Topps were very reluctant to agree to hold onto the box until my tiler was available to pick it up for me the following month, again apparently a company policy. They did agree “as a one off….we can’t store things indefinitely, we are not a storage unit”. There didn’t seem to be any problem storing 48 boxes when the initial purchase price of the tiles and other materials was £1,700. I have spent a significant amount of money at Topps Tiles, and more since the initial purchase in order to buy additional materials. I decided to forego the Blue Light Card discount and complete the purchase with the local Topps Tiles shop as I was advised that it wouldn't be a problem for the tiles to be delivered onto my property by the local delivery service. The reluctance by Topps Tiles to agree to hold 1 box of 2 tiles until they could be collected by my tiler was therefore extremely disappointing.

The solution in my view would be the availability of a delivery service to deliver heavy materials onto accessible properties.

I will avoid Topps Tiles in the future. This is not a reflection on the staff who are very pleasant, but due to the restrictions of company policy.

I have been a customer of the Topps Group, but my recent experience with their brand 'Tile Warehouse' has been appalling. I received a batch of porcelain tiles (Order #109263) that are varying in size and badly bowed. Two professional tilers have rejected the materials as they are not fit for a professional finish.
When I contacted customer service, I was met with excuses about 'manufacturing tolerances' rather than a solution. It is disappointing to see a major group like Topps Tiles allowing such poor quality products and rigid customer service to affect homeowners. I am currently left with a half-finished floor and no resolution. I expected better quality control from this group.

Tops tiles Martlesham, visited the store today. Dominic and Ryan were excellent helping us to choose tiles. Very knowledgeable

Excellent customer service! The team in Bow, London store is amazing, thank you:)

Andres, Clive & Raj - Top Tiles Croydon.

These three gentlemen went over and beyond to help me! Andres help me with designing the last touches to the kitchen - from advising me on the tiles and especially the grout. I showed him a photo of my kitchen and he took over. We spoke about his kitchen - so giving me his personal advice made me feel that i was at the right place.

My second visit was to help with my bathroom and Andres was busy and Raj and Clive help - these two are comedians!! Again advice on matching the floor and walls tiles perfectly.

I always feel relaxed in here and would recommend to visit this store.

When I upgrade my home I will be visiting this store again regardless of where my new home will be.

Guys thank you so much and i truly appreciate you all.

Blessed Love

Lynne & Joshua

Lose your order, say they are chasing it, don't chase it. Send out half of what you ask. Don't bother with this company.

5* customer service, again! After posting a 5* review for the Bury St Edmunds branch, I went to collect my order from the Thetford branch. I experienced the same excellent service from both Scott and Tommy. My order was ready for me and both guys were very kind when i decided to select some alternative tiles from their range. Scott helped me load my car and both guys made me feel that nothing was too much trouble for them.

Went into store today and saw Mike. He was super helpful and nothing was to much trouble He got us just what we were looking for. He is a real asset to the company

I'm renovating my bathroom and ordered tiles and edging from Topps Tiles. It was a large order that was supposed to be delivered on Monday, but it didn't arrive. The next day, I checked the website and saw the order still listed as in progress. Concerned, I called customer service and learned it had been delivered without a signature or photo. After reviewing the doorbell recording, I saw no evidence of a delivery, just a separate, unrelated one. During the call, I was told it was out of his hands, but he would contact the delivery service and get back to me in half an hour. Later, I was told they were investigating and that there was nothing more he could do.

Frustrated, I called the delivery service directly. They informed me that Topps Tiles had contacted them earlier that day and again after my inquiries. I felt I was getting better support from the delivery service than from Topps Tiles. The delivery company wasn't getting a response from the local depot. Now I have to wait another day (a total of three days) to find out where my order is and then for them to determine how they'll finally resolve it. I ordered from Topps Tiles based on Trustpilot recommendations, but I am starting to doubt it.

I bought the Aquabase wet room shower tray and tiles. Beautiful product, but unfortunately started leaking six months after installation. I contacted Topps Tiles for advice on how to rectify it but they were not interested at all. I am left with an expensive ornament and a wrecked ceiling.

It is very disappointing that Topps Tiles were not interested to even try to give me advice on what to do. I wasted time being passed from their telephone customer service line to their customer service email to the local store all for nothing.

It's not like I was asking for compensation or anything like that. I just wanted advice on how to stop the leak and stop it from happening again in the future. But no...nothing to do with them apparently!

Kidderminster Branch
We have been to the shop several times and each time all the staff are incredibly helpful and knowledgeable they are a real credit to the company.
There’s always a great choice and very competitive pricing

The team were very helpful and friendly at the Wandsworth branch. Made the whole experience very smooth. The selection is good and set up efficient. Recommend.

Topps Tile Torquay - Served by Kiran - super helpful! I had my puppy with me and since the tiles are quite heavy, Kiran was very helpful in lifting the tiles and bringing them around the store so I could look for the best coordinating tile. He had lots of suggestions that I had missed - project hasn't started yet but I'll be back.

I went into Topps Tiles Ilford yesterday to order my bathroom tiles for the wall and floor and was served by Mandy. Her customer service was excellent and she really knows her stuff. She helped me by laying out a few tiles so that I could visualise what it would look like. I was very happy with her service and placed an order for £1180

An excellent service from Byron, i have just bought some tiles for a renovation of one of my places in France. So while passing through Folkestone last week I dropped in and enquired about more, finished up buying another £1000 worth. Good prices, good tiles but above all Byron is a star employee, nothing too much trouble.
In the past I was in charge of a lot of people, thousands, I would employ him!