Topps Tiles Reviews 

Steven , the deputy manager at the Taunton branch, could not have been more helpful. Personal service and even a follow up call to check progress.
Will definitely use again

Awful customer service. I bought some tiles online and tried to return the excess after I had completed the work on my home. I returned the tiles to my local Maidstone store but the store would not provide me with a refund as I ordered online. However, when I contacted the online team they told me that the store should have provided the refund. I have complained but nobody has yet provided me with a refund. Shambolic.

Great customer service at Topps Tiles in Irvine. Gary helped me to select my tiles and then helped me carry them to my car.

What a wonderful experience it was at Topps Tiles in Lowestoft.
I walked in not knowing what I needed and Ben saw that it looked like I needed help and advice and that is what I got.
Extremely professional, knowledgeable but certainly not pushy.
He advised and then said but you need to choose as it is your choice.
What a wonderful chap
Thanks Ben
Susan

What a let down we have used this store for years and in fact still have laminate bought from 10 years ago attesting to one the quality and two our care of it we bought lvt had it down in our old house for 7 months and was able to bring that with us as well and use it. So when we had the opportunity to buy a beautiful tile effect lvt we jumped at the chance. Only to be watching it bend, chip, warp and scratch over the last 3 months it was only laid in December 2025 we alerted customer services and was still waiting until the end of Feb before someone came to look at. Having found 3 small areas of where there was a cut to close to the edge they have seen fit to try and blame us for the poor quality of the product. They have seen fit to wrongly assume we have scratched a supposed non scratch floor by dragging heavy furniture across it which is untrue and we have rubber and/or black felt on the bottom of our furniture in any case but that’s not the point. The new lvt has lifted/turned up on corners in hardly used rooms and to top it off they have admitted it is as bad as we have said but to try and wriggle out of a replacement by using 3 Cuts slightly to close to the skirting board is a joke when a whole lounge, hallway, downstairs toilet, and kitchen is affected. Quite frankly having paid nearly a thousand pounds for this product and then to be smiled at then screwed over by the company is sad.. shows no loyalty to the returning customer when we have used them for products for years that we have never had a problem with.. I have asked for this to be rectified but been told not to hold out much hope about the company doing right by us. If this is the case I will never use this company again and will never recommend it again but hopefully I will be able to write a more favourable review soon

BEST SERVICE EVER
Spoke to a very polite and extremely helpful young man named Ben over the phone yesterday, at Aylesbury branch of Tops Tiles, I cannot express my appreciation for his helpfulness and expertise in his approach and knowledge. They did not have the tiles I needed, but he was able to locate them over their web of branches and sort out my order, sincerely, incredible service!!!!
I STRONGLY RECOMMEND TOPS TILES PROMOT BEN TO A MANAGEMENT position, to train staff in his expertise, helpfulness and knowledge!!!!!!

Very poor service.
Paid for delivery only for it to be left in the open where it would get stolen.

Excellent customer service. Staff were friendly, knowledgeable and helpful

Extremely disappointed with Basingstoke Topps Tiles. I ordered 84 tiles in January (on a 20% promotion) for a March en-suite refurbishment and was never told they were discontinued or low in stock.

On 28 February, after hearing nothing, I called and was told the tiles were arriving Wednesday and that there were “plenty on the shop floor.” Two days later — while tradespeople were upstairs ripping out my bathroom — I received a call from the manager saying that “all the tiles were broken.” I was then told they were discontinued and that hardly any stock existed nationwide. This completely contradicted what I’d been told just days earlier.

The explanations kept changing and simply didn’t add up. I was told they’d all arrived broken, yet no clear details were given. I was told they were discounted because they were discontinued, yet that was never mentioned when I purchased them. The information felt misleading and dishonest.

This caused significant distress — I was left facing the possibility of having no tiles mid-refurbishment, with trades booked and costs mounting. The stress, disruption, and additional time spent sourcing alternatives was entirely avoidable.

Very poor communication, inconsistent explanations, and a complete lack of transparency. I would not recommend this store.

Visited Topps in Stockport today as I needed help deciding on tiles for my bathroom. Owen was incredibly patient and so helpful, with so much knowledge and care, nothing was too much and he went above and beyond to make sure we could get the tiles we finally decided on! Would recommend choosing topps tiles for an all round excellent customer experience. Thank you Owen!

I needed materials for my bathroom and my contractor recommended Topps Tiles Ashford. Three times I went for different things and all these times consistently, the team were friendly professional helpful over and above. They took the time to explain, to answer my many questions and were patient to allow me to see what I wanted. Chris, Charlotte, Evie what an absolute top team!!!

Lucy was incredibly helpful whilst we were sourcing our bathroom tiles. She offered fantastic knowledgeable insights into which tiles would be suitable for each area. We would highly recommend this store.

Delivery was not as agreed and delayed and not delivered to correct address. Customer Service did not acknowledge the problem and we ended up collecting items in store. Product satisfactory but delivery and Customer Service hopeless

Visited the Hereford store on multiple occasions before placing and receiving an order. The team at the store went out of their way to provide advice and guidance on my project. They were unfailingly helpful and friendly in answering my queries.

Lauren (Bolton Branch), gave excellent advice and service. I could’nt have managed without her! Thank you. Highly recommend. Sara

Purchased floor leveller: Ultra Tile Level It.

DO NOT PURCHASE. it's rubbish, grainy and not fit for purpose. After going through all the options with Topps Tiles, the advisor told us this was product was superior and ideal for the Job!

We hired an experienced tiler with over 30 years experience in the field. After opening the bag, the consistency was gravelly and when laid, the fibre rises to the top and leaves an uneven grainy surface. The product states a 3hr set time, but 20hrs later it's still not set.

The only saving grace in this situation was they totally understand estimated how much we would need.... So their incompetence on this occasion had a silver lining. We now need to purchase a different product to finish the job, AND level over the leveller! Photographs of the floor show just how bad the product was .

We have used the Cromer branch a few times and, whilst we love the products and prices, the service is really underwhelming.

Our first time to use Topps Tiles Nottingham and we were so impressed with the helpfulness of the staff member in store and his polite and friendly approach. When our order arrived in store we were notified immediately so communication is good. All in all I would have no problem in recommending this company to friends and family. I should also add that there was a great choice of tiles to suit every pocket.

Bathroom revamp!
Can't thank the Tamworth staff enough. Special shout out to Sarah and Nicky! They were very helpful and had a lot patience whilst we were deciding on colours etc! Would definitely recommend!

I recently visited the Topps Tiles branch in Durham and received excellent service. Becca couldn't be more helpful in helping us choose the perfect tiles for our living room and also our bathroom. She was incredibly knowledgeable and listened to all of our requirements. She was patient throughout the process and showed us a large range of samples to ensure we were happy with our choice. Her expertise made the entire experience much smoother. I would highly recommend visiting this store for any tiling projects.