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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the dresses and leggings, noting their comfort and beautiful designs. Many appreciate the unique style and the positive impact the clothing has had on their self-confidence, often highlighting the helpful and professional staff. However, some people were dissatisfied with their orders, experiencing issues with blurry prints that didn't match website photos or incorrect sizing, especially with bottoms like joggers and PJ trousers. These customers found some items to be too tight or not true to size, leading to difficulties with fit.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers expressed delight with the... See more

Quality

Users describe positive interactions with quality. Many customers praise the amazing fabric quality, with... See more

Order

Customers consistently note ambiguous experiences with their orders. While some reviewers express delight... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve purchased a glitter gingham skater dress which is just super like all the other clothes I’ve bought from Topsy .Such fantastic quality the skater dresses you can dress up or down suitable for all... See more

Company replied

Rated 5 out of 5 stars

In the past couple of weeks Ive purchased the purple smoke & purple dusk skater dresses, they are just first class quality, beautiful designs. Such wonderful customer service and the live shows are h... See more

Rated 5 out of 5 stars

Absolutely incredible company and products for plus size people! I ordered 2 pairs of leggings and some cycle shorts and they fit perfectly and are so comfy! Some other leggings dig into my tummy ma... See more

Company replied

Rated 5 out of 5 stars

Hi Jo & Nat What can I say, today I received my two skaters dresses, the tranquil night maxi & the mystical academia, just exquisite wow!!so beautiful.i can’t say how thrilled I found you it’s a ple... See more

Company replied


Company details

  1. Plus Size Clothing Store

Information provided by various external sources

Size 16-34 ladies fashion 💃 FREE UK DELIVERY ON ORDERS OVER £40 Exclusive slogan t-shirts Size L - 5XL men's t-shirts GET 10% OFF YOUR FIRST ORDER WITH HELLO10 BUY NOW PAY LATER WITH KLARNA


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

327 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

WOW!! Amazing!!

I placed an order and had issues with Evri delivering. I emailed and I was met with kindness, manners and understanding. A replacement parcel was sent and all I can say is WOW!! The quality of the fabric and the sizing is amazing!! I absolutely love the designs and the pink care bare hoodie is just lush!! I will definitely be a forever customer now. Thank you for all your help.

April 8, 2026
Unprompted review
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Reply from Topsycurvy

Hey Kylie! Thank you so so much for your amazing review, we really appreciate your kind words. We are so happy that you love your order and that the slight Evri delivery issue hasn't put you off returning to Topsy! x

Rated 3 out of 5 stars

Long delivery for average clothing

The items arrived today took such a longgggfg time to arrive. I thought the company was abroad but it appears the Merc kinda tops are printed to order, still given that most companies take about 2-3 days most to print them. The quality is I guess average will see how they are when washed. Thankfully all the items fit just about could be a better fit. The sizing chart isn’t the best it shows Xl etc and what the size should be the equivalent to but then at the check out in has in brackets the next size up very confusing. After I saw this I adjusted the size I was ordering.

February 25, 2026
Unprompted review
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Reply from Topsycurvy

Hi Natalie, thanks for leaving us this review. We are sorry to hear that you were not happy with our timescales. We do advertise at various points on the website, including in the product description and in a tick box at the checkout that all of our printed items are subject to a 5 working day turnaround before dispatch due to them being hand printed to order. Depending on the delivery service chosen by yourself, if the standard shipping was chosen, the parcel may then take 7-14 days to be delivered. Please not we do offer faster delivery services that come at a slight cost increase. In regards to the sizing, we advice in our website information to double check the size guides found in the product description drop down. There you will have seen the conversion between the XL sizes to standard clothing sizes such as 20-22. Each style of t-shirt has it's own size guide as they differ in fit. You may have looked at a different style size guide to the one you ordered. We do also have our phone number on the website under a tab saying call us for sizing advice for any future queries. We hope this explains our process a little better x

Rated 1 out of 5 stars

The worst online shop I've ever used

Without a doubt the worst online shop I've ever dealt with.

Returns take three weeks to be wrapped up, hoodies arrived that are different colours to the one you ordered, if you order a smaller size a completely different brand of hoodie shows up so the sizes are different and you have to return it, absolutely everything is dragged out, nothing is efficient and the hoodies I bought from them in the end all got returned as each one had a problem with it.

Avoid if you don't enjoy stressing about when your money will be refunded, they are quick enough to take it, but will absolutely drag it out to return it back to you

January 4, 2026
Unprompted review
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Reply from Topsycurvy

Hi Samantha, we are really sad to see this review. We did explain to you via our email communication that we do use 2 different brands based on stock availablility. Both are of equal quality and sizing. Unfortunately, this seems to have been the case with your order. We did refund you within our advised 2 week period.

Rated 5 out of 5 stars

Beautiful, perfect fitting dress!

I just received my first order from Topsycurvy. I ordered a dress in the sale and I love it! When I tried it on I almost cried as the back of the dress is longer than the front which is wonderful! Usually my behind pushes the material up and the back of dresses get shorter but this dress has been designed with that in mind! I am so happy I bought this dress.

Before I placed the order I emailed with my measurements and got a lovely and helpful email back with advice on which sizes of which product to order. I am thrilled and will be sure to place another order soon.

January 14, 2026
Unprompted review
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Reply from Topsycurvy

What a lovely review! We are so happy to hear that you loved your first order from us and hope that it is the first of many! x

Rated 5 out of 5 stars

My second order haha I felt so…

My second order haha I felt so confident last time and got compliments that I had to treat myself again.
So soft and so Neurodivergent friendly, soft materials lots of give.

I sized up this time on the pj pants for the hips but the rest is all good, and loved my free gift t-shirt.

December 14, 2025
Unprompted review
Topsycurvy logo

Reply from Topsycurvy

Hey Dani! We are so glad that you loved your order x

Rated 5 out of 5 stars

Purple is best

In the past couple of weeks Ive purchased the purple smoke & purple dusk skater dresses, they are just first class quality, beautiful designs. Such wonderful customer service and the live shows are hilarious , such good fun with Jo & Nat which includes good advice to thank you x

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been buying from topsy for a few…

I’ve been buying from topsy for a few years now and if I’m completely honest… they have changed my life. Not to be dramatic but before finding them I wore only black clothes, used filters on my photos and never photographed my whole body. Their clothing and the community that they have created has had such a huge positive impact on my self confidence. I now wear their colourful prints, don’t filter my photos and am now starting a modelling journey. Topsy aren’t just a clothing brand, they’re a family. It helps they make really cool clothes too! 😂🖤 never had any issues, and if I ever was to have one I know I can speak to Jo and Nat and it’ll get sorted. Couldn’t recommend or thank these beautiful ladies enough 🖤

December 8, 2025
Unprompted review
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Reply from Topsycurvy

AwwChantelle! This is such a lovely review to read! We are so happy that you found Topsy and more importanly, your confidence x

Rated 5 out of 5 stars

Love all my purchases

I've ordered lots of t shirts, dresses & leggings & I love them all 🥰🥰🥰
Thank you very much 😍😍

December 6, 2025
Unprompted review
Topsycurvy logo

Reply from Topsycurvy

Thanks so much for the lovely review Charlotte x

Rated 2 out of 5 stars

I was excited to place my order and…

I was excited to place my order and reviewed everything against the size charts available and believed the sizes I ordered were the right ones and everything would fit.

I have 2 items that are the same unisex size - one fits ok (though very long in the sleeves) but the other is tight around my stomach/hips. The T-shirt I ordered which was the same size is far too big all over.

I cannot return any of it as even though it's not a customised print (i.e. anyone can order the exact same thing), they state that all printed items are customised and are therefore non-refundable. If this isn't the case I'll be happy to be proved wrong!

I would have loved it if everything had fitted, as I love the fun prints and it would have encouraged me to order more items in the future.

November 30, 2025
Unprompted review
Topsycurvy logo

Reply from Topsycurvy

We are so sad to hear that you were disappointed with the products ordered. Our printed product range that includes items such as hoodies, zip up hoodies, t-shirts, crops & sweatshirts all have their own size guide which customers can view in the product description on the website. We provide these guides so that all customers can make an informed decision prior to ordering. We use various manufacturers for these products hence the need for individual size guides. We do ask in a tick box before reaching the checkout page on the site that you understand the non-refundable policy on printed items. This policy is also displayed in bold on each relevant product on the site to make customers aware. The policy relates to all printed items and does not at any point state it is only for customised products. The policy is in place due to each product being hand-printed after we have bought in your specific style, size & colour.In line with your comment on sizing over the 3 products, I would like to just clarify the sizing difference. You ordered a 6XL in all 3 products. As they are different products they will have different sizing as per the size guides provided. The t-shirt 6XL is approx size 32-34. The sweatshirt & hoodie 6XL are approx size 30-32. These sizes are displayed on the product listing and will have shown up in your basket to check prior to confirming payment. Again, we are sorry that you are not happy with your order but if you ever want to orderfrom us again, please do reach out to us and we can offer further help with sizing.

Rated 5 out of 5 stars

Pretty and very comfortable

Just received my order of 2 new dresses and some lounge trousers....I live in these now! I usually avoid trousers as my legs swell and I often have bandages. These are so comfy, beautiful styles too nice to see for us alt girls. This was my second order and when I can I will get more. The fabric is soft and stretchy very well made! Nice to have cool designs and comfort and often overlooked thing with us larger than life ladies!

November 27, 2025
Unprompted review
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Reply from Topsycurvy

Thanks for your lovely review! We are so happy that you loved your order x

Rated 1 out of 5 stars

Not Worth It

I ordered a t-shirt which looked good online. Unfortunately when I received it the print was very blurry, nothing like the website photo. I contacted the seller to return the item and they ignored my email so I raised a PayPal dispute. They then tried to convince me to close the PayPal dispute (never do this, you cannot reopen a closed dispute!) They then ignored emails requesting information to finalise my PayPal refund (I had at this point returned the item per their request). Thankfully upon hearing all the details from me, PayPal closed the dispute in my favour and refunded me. But I could have done without the hassle.

October 16, 2025
Unprompted review
Topsycurvy logo

Reply from Topsycurvy

Hi Emma, we are really disappointed to read this review and feel it is unfair. You initially emailed us over the weekend when we are closed. From our first response we were more than willing to rectify this situation and agreed with you that the item was substandard. We offered you a free return and then a replacement to be printed and sent out to you. You declined this offer and requested a refund which we agreed to. A returns QR code was emailed to you for this return with all costs being covered by us. At no point have we said we were not willing to refund you. During this time you lodged a Paypal dispute. We contacted you to explain that it would be much quicker to cancel that dispute and allow us to refund you as soon as the parcel was returned. The reason for this is when a dispute is lodged the money gets held so we are unable to refund you manually and the only way is to jump through Paypals hoops (providing additional information etc).You didn't want to cancel the dispute which is understandable so we had no option but to wait out the Paypal dispute process. We received a further email from you on Thursday afternoon requesting that we provide you with the tracking number from the label we sent you for the return so that the Paypal dispute could be resolved. Unfortunately, we didn't respond quick enough for you which has resulted in numerous bad reviews being left on Friday. We are a very small team (of 2 people) and at times we will not be at our desks responding to emails, we were out on a photoshoot hence the delayed response. We have tried to call you to talk through this situation but you have hung up. The tracking number was sent to yourself this morning upon receiving your email. This information could have been found from the return documents sent to you. As a small team we cannot answer enquiries on the same day as much as we would like to as every aspect of the business is controlled by ourselves and if we are out of the office, we have no cover. We ask customers to allow up to 48 working hours for a response however, for something urgent you are more than welcome to call us on the number provided on the website. Again we are so sorry that you weren't happy with your experience and we are sad that you wouldn't allow us to rectify it for you.

Rated 5 out of 5 stars

Received my items today

Received my items today. I love them. Super fast delivery and lovely items. Ive just placed a order again. Highly recommend

October 23, 2025
Unprompted review
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Reply from Topsycurvy

Thanks so much for your lovely review! x

Rated 5 out of 5 stars

I'm a curvy 70+ lady who loves Topsy Curvy

I'm a curvy 70+ lady who loves to be fun and fashionable not fuddy duddy. I love Topsy Curvy clothes. They're well made, great designs, colours and fabrics. So glad I found them.

August 21, 2025
Unprompted review
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Reply from Topsycurvy

Hi Sue! We are so happy that you love our products! x

Rated 5 out of 5 stars

Absolutely incredible company and…

Absolutely incredible company and products for plus size people! I ordered 2 pairs of leggings and some cycle shorts and they fit perfectly and are so comfy!
Some other leggings dig into my tummy making them uncomfortable but these are brilliant! So good I've place another order, excited for that one to come now too! Thank you so much!

August 12, 2025
Unprompted review
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Reply from Topsycurvy

We are so happy that you loved your order! Thank you for leaving us a review, we really appreciate it x

Rated 5 out of 5 stars

Wouldn't go anywhere else

Topsy Curvy is my go to for literally all my clothes, since I found them just over a year ago. They are fantastic value and quality and so much fun. I'm running out of clothes storage space as I've bought so much. My orders are always dispatched quickly too. Would recommend this fabulous company to everyone!

August 4, 2025
Unprompted review
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Reply from Topsycurvy

Hi Jo, thanks so much for your lovely review! x

Rated 5 out of 5 stars

Beautiful dresses for Beautiful curvy…

Beautiful dresses for Beautiful curvy women in orginal designs.
I'm obsessed! Fantastic customer service with a smile along with prompt delivery and positivity all round.
With great understanding of neurodiversity in this wonderful world of difference.

August 1, 2025
Unprompted review
Topsycurvy logo

Reply from Topsycurvy

Thanks so much for this lovely review Caroline x

Rated 5 out of 5 stars

Can not recommend enough!

I have bought quite a few items from Topsy Curvy… and I keep going back for more!! Their unique style and designs mean you can’t find such lovely items anywhere else, especially in the plus size category.

I have always found the owners to be lovely, approachable and funny… especially if you watch their TikTok’s! I love the lives where they show off new garments and let you in on upcoming products, you really feel like part of a community.

The passion that goes into their plus size clothing is second to none and I will keep returning for more fab fashion!

July 10, 2025
Unprompted review
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Reply from Topsycurvy

What a lovely review! Thank you so much x

Rated 5 out of 5 stars

Cannot rate this company any higher

Cannot rate this company any higher. Their customer service is top notch, nothing is too much trouble for the team. Need help with sizing? Phone them :) full details of all items are on the site, which helps to know what size to get. Most of the clothes are super soft and sensory friendly, and fit really well. And pockets! Who doesn’t want pockets!! Will always love Topsy :)

July 10, 2025
Unprompted review
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Reply from Topsycurvy

Thanks so much for your lovely review x

Rated 1 out of 5 stars

TERRIBLE

TERRIBLE.

Firstly, let’s hope they don’t delete this review as they do with other negative ones before they get friends and followers to write good ones..

I would rate less than one star if possible as this ‘brand’ is a rip off merchant. I ordered some items for a holiday and the sizing was way off (far too big compared to everywhere else that I purchase the same size from).. upon purchase you are forced to tick a box saying that you understand that PERSONALISED items are non refundable.. the items I ordered were not personalised so I was happy with that. Delivery of the order took WEEKS and once they finally arrived they were too big. Upon asking the brand for an exchange or refund I was told no, because they are personalised items. NOWHERE on the website or order did it state that my items were personalised.. infact, the whole business is a SCAM! Turns out they list items and all they do once they get an order is apply an iron on to a blank T-Shirt and call it personalised… completely disingenuous at the customers cost. Get yourself a cricut and cut out these crooks and do it yourself!

After reporting to trading standards, I was advised to raise a dispute with my bank, which I did! One of the owners then called me to argue and be rude down the phone.. absolute shambles! Seems they’re happy to rip people off behind a screen but not so happy when it comes back to bite them. Another report to trading standards as I didn’t consent to my personal data being used to call me to have a go basically, so a breach of GDPR too.

It’s such a shame that these people market themselves as a plus size brand, but exploit those very people. There are far better places to spend your money.

Updated: In response to the response from TC. You called me in July, and after YOUR disgusting attitude on the phone and constantly talking over me and trying to patronise me which caused me to put the phone down, I decided I was going to warn others about your business and leave a review. I too have a witness to the phonecall, and they were completely shocked at how I was spoken to. I wasn’t abusive once, so that’s another lie. In terms of your other comments, they have all been addressed in my review, if you take a proper read. It’s a shame you didn’t put the same effort into resolving my issue as you have trying to defend your abysmal business. You have my email address and an ongoing conversation if you had wanted to rectify this. You didn’t because you’re rip off merchants. I also never said I ordered the wrong size.. another lie. Why would I return items when you have told me multiple times I can’t have a refund or exchange? For you to sell on for more profit? I don’t think so. The chargeback was not incorrect and has been issued, thank god my bank are decent!

July 10, 2025
Unprompted review
Topsycurvy logo

Reply from Topsycurvy

Hi Naomi. Firstly, we would just like to clarify that the chargeback you have made with your bank was incorrect. We have been given the information that you claimed that the products received were defective. Other than you choosing the wrong size, there is absolutely nothing defective with the items. This is a complete fabrication of the truth and deeply disappointing to read.
As you provided your phone number on your order, we called you simply to clarify the situation and to try and offer a solution. My colleague made the call to you whilst I was present, and I have to say, she was professional and polite to you throughout. If anything, it was you that conducted themselves in a rude manner resulting in you being abusive on the phone and hanging up without allowing us to resolve the issue.
Due to your conduct we have no option but to appeal your chargeback claim with your bank and have provided sufficient evidence of our policy regarding the return of printed items. This evidence includes your initial email to us where you explained you have ordered the wrong sizes and asking if you could exchange. We responded to you on the same day explaining the return policy and asked you further question on sizing needed. We are yet to have a reply from you. We are always more than happy to resolve issues but it needs communication from both parties for this to work.
We provide full size guides in each printed items product description for customers to consult prior to ordering. This is to avoid any disappointment when the products are received as they are non-returnable due to them being hand-printed to order. This policy is explained in the product description, in a website header, in the T&Cs and again in a tick box at the checkout. Unless this tick box is checked, you would have not been able to proceed to the payment section. You have ticked this box to confirm that you are aware of this policy. They do not mention anything about "personalised" items. It clearly states "all hand-printed items".
Our policies are legitimate and all within distance selling laws and as a company that has been trading over 13 years, we are well aware of what we need to offer.
Any reviews left on Trust Pilot are 100% genuine and cannot be deleted. We are not a scam company, we are a limited company who have worked hard to provide products & create a community that we are proud of. Our customers leave reviews of their own free will and reflect their experience with Topsy Curvy. Nobody is forced to leave us a review, our 13 year long reputation does that for us.
In relation to your claim that the order took "weeks" to come, you chose the 7-14 working day delivery service upon placing the order on the 14th April. In line with this timescale, your order was dispatched on the 22nd April and delivered on the 24th April. Please could you explain how this is not within 14 working days? In our calculations, it was 8 days from order to receipt of the products. Well within the 14 days advised. Again, your claims are untrue.
Could you also clarify why it has taken until July to report this issue from April? We have not received the products back to us either. We would not be able to offer a resolution without them.
We encourage any small business to start up a clothing line using a Cricut! They are amazing machines to use. In fact, it's where we started! But as our company grows we have had to use more advanced DTF procedures in order to provide better quality garments.

Rated 5 out of 5 stars

Hi Jo & Nat

Hi Jo & Nat
Just want to say your products are divine I’ve ordered 2 dresses which I’m waiting on and I just want to say a great big thank you. must have 13 skater dresses and I always match them up with shoes, bags and jewellery among my friends they are always waiting to see what I’m wearing next you have both gave me confidence so normal funny BUT professional always if I could give you more stars I would thank you both so much .
Annietucks (Ann Tucker)❤️⭐️❤️

June 13, 2025
Unprompted review
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Reply from Topsycurvy

Aww Annie! We love you! Thanks so much for this amazing review x

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