TOPUPlive Reviews 896

Reply from TOPUPlive

Jan 4, 2026

Dear Customer,

Thank you for updating your feedback. We are glad to hear your refund has been processed, but we are deeply sorry that the purchase experience itself was so frustrating.

We hear your frustration regarding our support. While we use automation to provide instant responses, we clearly failed to provide the human touch and specific help you needed during the wait. Please rest assured that TOPUPlive is a 100% legitimate platform; however, technical synchronization issues with game servers can occasionally cause the "failed purchase" loops you experienced.

We are currently working to improve our delivery speed for LoL RP to ensure the "5-10 minute" promise is strictly kept. To help us investigate why your specific transaction failed after the long wait, could you please share your Order ID? This will help our technical team prevent this from happening to other players.

We regret that we couldn't complete your order this time. We hope that in the future, you might give us another chance to provide the seamless experience you deserve.

Best regards, The TOPUPlive Team

Reply from TOPUPlive

Jan 4, 2026

Dear Customer,

We are very sorry to hear that you had a bad experience with TOPUPlive. We strive to provide the best service possible, and it’s clear we missed the mark this time.

To help us understand what went wrong and to assist you further, could you please provide your Order ID? Whether it was a delay in delivery, a technical issue, or a concern with our customer service, we want to look into it personally and find a solution for you.

We value your feedback and look forward to hearing from you.

Best regards, The TOPUPlive Team

Reply from TOPUPlive

Dec 31, 2025

Dear Customer,

We are truly sorry for the terrible experience you've had and for making you feel unsafe and frustrated. We fully understand your concerns about personal information security—this is something we take extremely seriously.

Regarding the verification process you mentioned: TOPUPlive triggers additional identity checks for certain low-value top-ups (especially first-time purchases or orders from higher-risk regions) due to our risk control system. This requires partial bank card information along with ID/driver's license photos. This is not a practice unique to us—it is a mandatory requirement from international payment providers (such as Visa, Mastercard, PayPal channels we cooperate with) and Anti-Money Laundering (AML) regulations. The goal is to prevent stolen cards, money laundering, and fraud, ultimately protecting the funds of all users, including yourself.

We completely understand that uploading personal documents can feel unsettling, which is why:
- We only ask you to cover the middle 8 digits of the card number and the middle section of your ID number, showing only the name, first/last 4 digits of the card, and expiration date;
- All uploaded materials are used solely for this order verification and are permanently deleted immediately after approval—we do not retain or repurpose them;
- The entire process uses encrypted transmission and complies with the highest PCI-DSS payment security standards.

If you are still uncomfortable providing these documents, we fully respect your decision. We can issue a full refund and permanently close the order. Alternatively, we can help you switch to other payment methods that don't require additional verification (such as convenience store payments or gift card redemptions in certain regions), and we'll do our best to find the safest and most convenient option for you.

Once again, we sincerely apologize for this unpleasant experience. We truly hope to have the opportunity to regain your trust. If you're willing to give us a chance to explain further or resolve this, please feel free to contact us anytime via in-site support or our official email—we will prioritize your case.

Thank you for your feedback. It's responsible users like you who help us continually improve our service. Wishing you all the best in the new year and happy gaming!

TOPUPlive Customer Support Team
December 31, 2025

Reply from TOPUPlive

Updated Dec 31, 2025

To: Valued Customer

We sincerely apologize for the extremely poor experience you had with TOPUPlive, including the long waiting times and the lack of timely communication. We take your feedback very seriously and appreciate you bringing this to our attention.

We understand your frustration and anger regarding the order delay and the slow customer service response. The issue with your ordered "pack" expiring soon and the long wait for a reply are serious failures in our service, and we are deeply sorry for this.

To immediately investigate the status of your specific order, provide you with the fastest resolution, and offer a suitable compensation for the inconvenience, please provide us with your order number.

Please send us your order number. We will prioritize your issue and are committed to improving our service process. We truly hope you will give us a chance to make things right.

Reply from TOPUPlive

Dec 17, 2025

Dear Customer,

Thank you for bringing this issue to our attention. We sincerely apologize for the frustrating experience you had with our pricing display and for the inconvenience this caused. 🙏

We understand your frustration regarding the “misleading pricing” and the final price being revealed only after successful payment. Transparency is a top priority for TOPUPlive Game Store, and we take this feedback very seriously. We want to ensure that all prices are clear and accurate before the point of payment.

To allow us to immediately investigate your specific transaction, identify the root cause of this pricing discrepancy, and offer you a satisfactory resolution, could you please provide us with your Order ID?

Could you please share your Order ID or transaction number with us?

You can reply to this message directly with the number. We promise to look into this right away and get back to you with an explanation and solution.

We value your business and hope to regain your trust.

Sincerely,

The TOPUPlive Game Store Customer Service Team