TOPUPlive Reviews 897

Reply from TOPUPlive

Jan 20, 2026

Hi MOHAMMAD KIDASH Kp,

Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive.

At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence.

We look forward to serving you again soon for all your gaming needs!

Best regards,
The TOPUPlive Team

Reply from TOPUPlive

Jan 19, 2026

Hello, we sincerely apologize for the negative experience and truly appreciate you bringing this to our attention promptly. We understand how frustrating it must be to encounter issues with diamond top-up not being credited and having to wait longer than expected for resolution in MLBB—this certainly does not reflect the service standard we aim to provide.

To investigate and resolve the matter as quickly as possible, we have escalated your case for priority handling. When it is convenient for you, please provide the following details so we can pinpoint and address the issue immediately:

- Order number/payment receipt screenshot
- Game UID (Character ID) and server information
- Top-up amount and payment method used (e.g., bank card, e-wallet, etc.)
- Order time and a screenshot of the error message you encountered

Once we have all the information:

- We will conduct a preliminary review within 24 hours and provide you with a clear progress update.
- If official channels/payment gateways need to be contacted, we expect to provide a final resolution within 3–4 business days (during this period, we will update you daily to ensure you are not left without updates).
- If the payment was deducted but the diamonds were not delivered, we will proceed with either a top-up recovery or a refund according to our process.
- As a gesture of goodwill for the inconvenience, we will offer you a compensation benefit (such as coupons or rebates) once the issue is resolved.

In the meantime, you may also try the following self-checks (which will not interfere with our backend processing):

- Confirm that the game server and UID are correct.
- Log out of your account, clear the cache, and log back in before attempting the top-up again.
- Try placing a new order using a different network or payment method.
- If you have recently updated any account binding information, please let us know the latest details.

We have also contacted you via private message on the platform and will continue to follow up on this ticket until the matter is fully resolved. Once again, we apologize for the inconvenience and thank you for your patience and understanding. If you have any additional information, please feel free to reply to this message—we will address it as soon as possible.

Reply from TOPUPlive

Jan 12, 2026

Dear Customer,

Thank you for your feedback, and we sincerely apologize for the frustration caused by the unexpected refund.

We understand how disappointing it is to wait for your Gold only to have the transaction reversed. Please allow us to clarify:

Why the refund happened: Usually, a refund is automatically triggered by our system's security filters or a temporary sync issue with the game server to protect your account. For security reasons, once a refund is initiated, we cannot "reverse" it back into a completed order.

Refund Timeline: The 5-7 working days wait is the standard processing time for banks to credit the funds back to your original payment method. We have released the funds on our end immediately.

Resolution: To make this right, we would love to help you complete your purchase successfully. Please contact our 24/7 Live Support with your order ID. We will prioritize your next order to ensure it goes through smoothly so you can get your Bloodstrike Gold right away.

We value your support and would love the chance to earn back that 5th star.

Best regards,

The TOPUPlive Support Team

Reply from TOPUPlive

Jan 9, 2026

Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, as it helps us identify areas where we can improve our service. We're sorry to hear that your recent experience with TOPUPLive did not meet your expectations, and we'd like to address each of your concerns directly.

Regarding the coupons and discounts: We sincerely apologize for any confusion caused by the 12% and 15% coupons not being applicable to your order. Certain promotions and coupons have specific terms (such as applying only to selected games, first-time purchases, or minimum spend requirements). We understand this can feel frustrating when it's not clearly visible during checkout. Your feedback has been escalated to our product team so we can improve the transparency and usability of our discount system moving forward.
About the lengthy purchase process and customer support: We’re truly sorry that your recent transaction took nearly 2 hours and that our support team repeated questions. This is not the experience we aim to provide. Long processing times can occasionally occur due to additional verification steps required for account security and fraud prevention, especially on high-value or new orders. We are actively working to streamline these procedures and train our agents to better review existing order information before asking follow-up questions. Your case has been noted for internal review.
Comparison with other platforms: We respect your preference for alternative services when they better suit your needs, and we’re grateful that you still chose TOPUPLive despite the challenges. Your comments about pricing, speed, and convenience are invaluable, and we are constantly reviewing our prices and processes to remain competitive while maintaining the highest standards of safety and reliability.

Reply from TOPUPlive

Jan 7, 2026

Just like with your last negative review, provide the order number. Why are you afraid to provide it?

Reply from TOPUPlive

Jan 5, 2026

Dear customer, we are truly sorry for the frustrating experience you’ve had. We understand that a 25-minute wait is far from the "instant" service we strive to provide.

Regarding the delay, our system occasionally flags orders for manual review to ensure transaction security, which can cause "Order Stuck" issues. About the login details, we only require them for direct top-up services that necessitate manual entry by our team.

Could you please provide your Order ID here? We want to investigate your specific case and offer a resolution. We are continuously optimizing our delivery speed and hope to regain your trust.

Reply from TOPUPlive

Jan 4, 2026

Dear Customer,
I'm truly sorry for the delay and the repeated handoffs you experienced. We understand how frustrating it is to wait and not receive timely updates. Yesterday our queue was unexpectedly backed up, but it’s our responsibility to keep you informed.
To resolve this for you immediately, here is what we can do:
- We can prioritize your order right away and confirm progress within 15 minutes.
- If you prefer a refund, we can process it immediately and it will reflect within 7 business days.
- I will be your single point of contact to avoid further handoffs.
Please share your order number and the account used for purchase so I can verify and resolve this promptly.
We appreciate your feedback about alternative platforms and are reviewing our flow to reduce wait times and improve transparency.
You can reply directly to this message, or reach us via live chat; I’ll monitor and respond within 15 minutes.
Sincerely,
TOPUPlive Support Team

Reply from TOPUPlive

Jan 4, 2026

Dear Customer,
I’m truly sorry for your experience with verification and the subsequent refund. I completely understand your frustration and concern regarding your personal information, and I sincerely apologize for the inconvenience this process has caused.
Please understand that verification is requested only when risk signals appear. This process is strictly in place to protect our customers and prevent potential fraud or unauthorized chargebacks. Because the verification was not completed or potential risks remained, we did not proceed with the order and immediately issued a full refund to your original payment method.
Regarding your data privacy: We do not use your document images for any purpose other than verification. We do not sell or share them for marketing. Access is limited to authorized personnel and handled via secure channels.
We want to resolve this for you. You have two options moving forward:
- Re-review Order: If you’d like to proceed, we can re-review your order and provide an update within 15 minutes.
- Finalize Refund: If you prefer, the refund will remain as final and no further action is required.
Please share your order number and the account used for purchase so we can assist right away.
You can reply to this message or reach us via live chat; we’ll monitor and respond within 15 minutes.
Sincerely,
Customer Support Team

Reply from TOPUPlive

Jan 4, 2026

Dear Customer,

I am sincerely sorry for the 12-hour delay and the frustration caused by our repetitive support process. This is certainly not the experience we want for you.

To resolve this immediately without making you repeat yourself again, could you please provide your Order ID right here or in our private chat?

Once I have the ID, I will personally follow up on your $5 bundle with our technical team until it is completed. I will be your single point of contact to ensure you don’t have to start from scratch with anyone else.

We are ready to fix this as soon as we hear from you. Thank you for your patience.

Best regards, TOPUPlive Senior Support